Guest Incident Report

Use this template to record guest illness, injury, lost property, complaint, security, or travel disruption incidents.

Template Metadata

Incident Details

Capture date, time, destination, tour, location, incident type, severity, and reporting staff member.

Notes

[Add context, assumptions, exceptions, evidence links, screenshots, calculations, or reviewer comments.]

Guest Information

Record guest name or reference, party size, emergency contact status, accessibility or medical notes if relevant.

Notes

[Add context, assumptions, exceptions, evidence links, screenshots, calculations, or reviewer comments.]

Immediate Response

Document first aid, medical referral, police report, supplier support, transport changes, and family notification.

Notes

[Add context, assumptions, exceptions, evidence links, screenshots, calculations, or reviewer comments.]

Supplier and Staff Involvement

List guides, hotels, drivers, activity providers, insurers, consulates, and destination managers involved.

Notes

[Add context, assumptions, exceptions, evidence links, screenshots, calculations, or reviewer comments.]

Evidence and Communications

Reference photos, witness statements, messages, receipts, medical forms, and claim numbers.

Notes

[Add context, assumptions, exceptions, evidence links, screenshots, calculations, or reviewer comments.]

Follow-Up and Resolution

Assign refunds, insurance support, service recovery, safety review, and guest communication actions. Use factual language and protect guest privacy.

Notes

[Add context, assumptions, exceptions, evidence links, screenshots, calculations, or reviewer comments.]

Review and Signoff

Document review conclusions, approvals, unresolved items, and next review date.