4.8
on G2
360Learning
HelpDocs
360Learning offers collaborative LMS capabilities with per-user pricing starting at $8/user/month for teams under 100, while HelpDocs provides simple knowledge base hosting with flat monthly rates from $55-$219. Compare pricing models, hidden costs, and scalability to find the best value—or discover why Docsie's AI credit model beats both.
Pricing Features
A detailed breakdown of features, limits, and capabilities across pricing tiers for both platforms.
| Feature |
360Learning
|
HelpDocs
|
|---|---|---|
| Starting Price | $8/user/month | $55/month flat |
| Pricing Model | Per user | Per account (flat) |
| Free Plan | ||
| Free Trial | 30 days | 14 days |
| Knowledge Bases Included | N/A (LMS only) | 1-3 depending on tier |
| User/Team Accounts | Unlimited (pay per user) | 5-30 depending on tier |
| Custom Domain | Business plan | All plans |
| SSO/SAML | Business plan | |
| API Access | Business plan | All plans |
| AI Features | AI course creation | None |
| Auto-Translation | AI translation | |
| Multi-Language Support | Build+ plan | |
| Analytics | Basic (Team), Advanced (Business) | All plans |
| Custom Branding | ||
| Embeddable Widget | Lighthouse widget | |
| Version Control | ||
| Multi-Tenant Portals | ||
| SOC 2 Certification | ||
| GDPR Compliance | ||
| Scalability Limit | Custom pricing 100+ users | Max 3 KBs on highest tier |
Pricing data as of February 2026. 360Learning requires custom quotes for 100+ users. HelpDocs limits knowledge bases even on highest tier.
Value Analysis
Deep Dive
An in-depth analysis of value for money, scalability costs, and hidden limitations that impact total cost of ownership.
360Learning delivers strong value for small L&D teams needing collaborative course creation, with AI-assisted authoring, SCORM support, and mobile apps included at $8/user/month. However, value deteriorates rapidly—a 50-person team pays $400/month, and Business plan pricing is completely opaque. HelpDocs offers exceptional value for simple knowledge bases at $55/month with custom domains and API access included, but you're limited to one knowledge base and 5 team members. Neither platform offers video-to-docs conversion, multi-tenant delivery, or comprehensive knowledge management—forcing you to buy additional tools. For the price, you get narrow solutions rather than complete platforms.
360Learning's per-user model becomes prohibitively expensive at scale. Growing from 50 to 200 users quadruples your monthly cost from $400 to $1,600 minimum, and Business plan pricing remains hidden behind sales calls. HelpDocs avoids per-user inflation but hits hard limits—you can only create 3 knowledge bases on the $219/month Grow plan, forcing you to choose between clients or product lines. Growing teams hit artificial ceilings (30 team accounts maximum) requiring expensive workarounds. Both platforms force you into "contact sales" territory or plan limits precisely when scaling matters most. For agencies serving multiple clients or enterprises with multiple products, both pricing models break down.
360Learning hides critical enterprise features behind Business tier pricing walls—SSO, advanced analytics, and API access require custom quotes. No documentation platform means you'll need separate tools for knowledge base delivery, adding $50-$200/month minimum. HelpDocs lacks any AI features, forcing you to purchase translation services separately (easily $0.10-$0.20 per word) and hire writers for content creation. No SSO means enterprise buyers face security compliance gaps. No SOC 2 certification blocks sales to regulated industries. Most importantly, neither platform handles video-to-documentation conversion—if you have training videos, you'll need manual transcription ($1-$3 per minute) or additional AI tools. Total cost of ownership includes these gaps both platforms force you to fill elsewhere.
Pricing Breakdown
Side-by-side pricing comparison showing what you get at each tier, including limits, features, and hidden costs.
360Learning offers affordable entry for small L&D teams but scales poorly with opaque Business pricing and lacks documentation capabilities. HelpDocs provides predictable flat pricing but hits hard limits on knowledge bases (max 3) and team size (max 30), with zero enterprise features or AI. Both require additional tools for video conversion, multi-tenant delivery, and enterprise knowledge management—increasing total cost of ownership significantly.
Our Recommendation
360Learning and HelpDocs serve fundamentally different needs—collaborative LMS for internal training versus simple knowledge base hosting—at incompatible pricing models. 360Learning's per-user pricing works for small teams but becomes expensive at scale with opaque Business tier costs. HelpDocs offers predictable flat pricing but imposes hard limits on knowledge bases and team size that restrict growth. Neither platform provides video conversion, multi-tenant delivery, or comprehensive knowledge orchestration.
Choose 360Learning if you need...
Choose HelpDocs if you need...
Choose Docsie if you need...
Winner: Docsie
For organizations needing more than narrow LMS or basic knowledge base functionality. Docsie delivers complete knowledge orchestration—converting videos into structured documentation, managing with version control, delivering through multi-tenant portals, and training with built-in LMS—all with transparent AI credit pricing that avoids per-user inflation and arbitrary knowledge base limits. Both 360Learning and HelpDocs force you to buy additional tools for video conversion, multi-tenant delivery, and enterprise knowledge management, increasing total cost of ownership while fragmenting your knowledge stack.
Common Questions
Q: How much does 360Learning actually cost for 100+ users?
A: 360Learning doesn't publish Business plan pricing—you must contact sales for custom quotes. Based on the $8/user/month Team tier, 100 users would be $800/month minimum, but Business tier likely adds premium pricing for SSO, advanced analytics, and API access. Expect $1,000-$2,000/month for 100-200 users with enterprise features, but actual pricing remains opaque until you negotiate.
Q: Why does HelpDocs limit knowledge bases even on the highest plan?
A: HelpDocs caps knowledge bases at 3 even on the $219/month Grow plan, forcing difficult choices for companies with multiple products, brands, or client portals. This architectural limit makes HelpDocs unsuitable for agencies serving multiple clients or enterprises needing separate knowledge bases per product line. You'd need to purchase multiple HelpDocs accounts ($219+ each) to exceed 3 knowledge bases.
Q: Which pricing model is better for scaling teams?
A: Neither scales well. 360Learning's per-user model inflates costs linearly (200 users = $1,600+/month), while HelpDocs hits hard caps on knowledge bases (3 max) and team accounts (30 max) regardless of price paid. For scaling organizations, both models eventually force expensive workarounds—360Learning through per-seat inflation, HelpDocs through artificial limits. Docsie's workspace-based pricing with AI credits avoids both traps.
Q: Do either 360Learning or HelpDocs include video-to-documentation features?
A: No. 360Learning is an LMS that can embed videos in courses but cannot convert them into documentation. HelpDocs is a text-based knowledge base with no video processing capabilities whatsoever. If you have training videos you want to convert into searchable documentation, both platforms require manual transcription or additional tools—adding $1-$3 per minute in transcription costs or separate AI tool subscriptions.
Q: Is there a better alternative to both 360Learning and HelpDocs?
A: Yes—Docsie provides what both platforms lack in a single solution. Unlike 360Learning's LMS-only approach, Docsie converts videos into structured documentation and delivers through multi-tenant portals. Unlike HelpDocs' basic knowledge base, Docsie includes version control, 100+ language auto-translation, built-in LMS, and AI chatbots. Docsie's AI credit pricing ($199-$750/month for 15-90 users) avoids 360Learning's per-user inflation and HelpDocs' knowledge base limits while delivering enterprise features both platforms lock behind expensive tiers or don't offer at all.
Q: What hidden costs should I expect with each platform?
A: 360Learning requires separate documentation tools (add $50-$200/month), lacks customer-facing delivery, and hides enterprise features behind custom Business pricing. HelpDocs offers no AI features (hire writers or buy AI tools separately), no translation automation (manual translation at $0.10-$0.20/word), and no SSO/SOC 2 compliance (blocks enterprise sales). Both platforms lack video conversion capabilities, forcing you to pay for transcription services or maintain separate video processing tools—fragmenting your knowledge stack and increasing total cost of ownership by 40-60%.
Docsie delivers what both platforms lack—video-to-documentation conversion, multi-tenant portals, enterprise knowledge management, and built-in LMS—with transparent AI credit pricing that scales with actual usage instead of per-user inflation or arbitrary knowledge base limits.
No credit card required. Free AI credits to convert a 10-minute training video included.
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