4.8
on G2
360Learning
Guru
360Learning and Guru address different enterprise knowledge challenges. 360Learning provides a collaborative LMS for internal L&D teams to create SCORM-compliant training courses. Guru offers AI-powered knowledge management with expert verification workflows for maintaining accurate internal documentation. Neither platform handles external customer documentation delivery or multi-tenant portal architecture.
Enterprise Capabilities Matrix
A detailed comparison of enterprise-grade security, compliance, scalability, administration, and support capabilities between 360Learning and Guru.
| Enterprise Feature |
360Learning
|
Guru
|
|---|---|---|
| SOC 2 Type II Compliance | ||
| GDPR Compliance | ||
| HIPAA Compliance | ||
| SSO (SAML) | Business plan | Enterprise only |
| SSO (OAuth) | Business plan | |
| Audit Logs | ||
| Role-Based Access Control | ||
| Granular Permissions | ||
| EU Data Residency | ||
| Uptime SLA | Enterprise SLA | |
| API Access | Business plan | |
| Multi-Tenant Portals | ||
| Custom Domain Support | Custom portal | |
| Dedicated Support Manager | Business plan | Enterprise only |
| Minimum Seat Requirement | None | 10 seats |
| Pricing Transparency | Team: $8/user | $25/seat minimum |
| Version Control | Verification cycles | |
| AI-Powered Features | Course creation | Knowledge Agents |
| External Customer Delivery |
Data as of February 2026. Enterprise features vary by plan tier. Both platforms focus on internal use cases rather than external customer documentation delivery.
Strengths & Weaknesses
Deep Dive Analysis
A comprehensive examination of security & compliance, scalability & performance, administration & control, and support & SLA capabilities for enterprise deployment.
Both platforms achieve SOC 2 Type II certification and GDPR compliance, establishing baseline enterprise security standards. 360Learning offers EU data residency (France-based infrastructure) beneficial for European organizations with strict data sovereignty requirements. Guru lacks explicit data residency options and audit logs, limiting compliance tracking capabilities. 360Learning provides audit logs for tracking user activity and content changes. Neither platform offers HIPAA compliance, restricting deployment in healthcare environments handling protected health information. For regulated industries requiring comprehensive audit trails and data residency controls, 360Learning demonstrates stronger compliance infrastructure despite both meeting fundamental security certifications.
360Learning's architecture supports organizations from small teams (starting at $8/user for up to 100 users) through enterprise scale with custom pricing beyond 100 users. The platform delivers an Enterprise SLA for uptime guarantees, though specific percentages aren't publicly disclosed. Guru enforces a 10-seat minimum ($250/month floor) that creates a high entry barrier for smaller teams but scales through per-seat pricing with credit-based AI consumption limits. Heavy AI users may face performance throttling on lower tiers. Neither platform publicly commits to specific uptime percentages (like 99.9%) or publishes performance benchmarks. For organizations prioritizing guaranteed availability and transparent scaling economics, both platforms require custom Enterprise conversations to establish concrete SLA commitments.
360Learning delivers comprehensive administrative controls including role-based access, granular permissions, SSO (SAML/OAuth on Business plan), and API access for custom integrations. The collaborative authoring model enables distributed content creation with subject-matter expert involvement while maintaining L&D oversight. Guru provides role-based access and granular permissions with verification workflows that assign content ownership to subject experts, ensuring knowledge accuracy through expert review cycles. However, SAML SSO is restricted to Enterprise tier only, and lack of audit logs limits administrative visibility into user actions. Neither platform supports multi-tenant architecture for serving multiple customer organizations with isolated content and branding—both focus exclusively on single-organization internal knowledge management rather than external customer delivery.
360Learning includes dedicated success managers on Business plans (100+ users), providing personalized onboarding, training, and ongoing optimization support. Enterprise SLA coverage is available but specific response times and uptime guarantees require custom negotiation. Guru offers dedicated customer success managers only on Enterprise tier, with priority support on Builder tier and standard support on Starter. Neither platform publicly commits to specific response time SLAs (like 1-hour critical, 4-hour high priority) or uptime percentages in lower tiers. For mission-critical deployments requiring guaranteed response times and proactive success management, both platforms necessitate Enterprise-tier commitments. The lack of transparent SLA documentation across all tiers makes it difficult to evaluate support quality without direct vendor engagement.
Our Recommendation
360Learning and Guru serve different enterprise knowledge needs with comparable baseline security but distinct use cases. 360Learning excels at collaborative course creation for internal L&D with SCORM support and HR system integrations. Guru specializes in verified knowledge management with AI-powered search and Slack integration. Both platforms share critical enterprise limitations—neither supports multi-tenant customer portals, external documentation delivery, or transparent uptime SLAs across all tiers.
Choose 360Learning if you need...
Choose Guru if you need...
Choose Docsie if you need...
Winner: Docsie
For organizations requiring comprehensive enterprise knowledge orchestration beyond internal L&D or knowledge management. Docsie uniquely combines video conversion, documentation management, multi-tenant customer delivery, built-in LMS, autonomous agents, and real-time compliance monitoring—all on private infrastructure with transparent SLAs. While 360Learning handles internal training and Guru manages internal knowledge, Docsie delivers complete external customer documentation and training at enterprise scale with superior security posture, eliminating the need for separate platforms for content conversion, management, delivery, training, automation, and compliance monitoring.
Common Questions
Q: Do 360Learning and Guru support HIPAA compliance for healthcare organizations?
A: No, neither platform currently offers HIPAA compliance certification. Both achieve SOC 2 Type II and GDPR compliance, but healthcare organizations handling protected health information (PHI) require HIPAA-ready infrastructure with Business Associate Agreements (BAAs). For HIPAA-compliant knowledge management, consider platforms specifically designed for healthcare environments with documented HIPAA certifications.
Q: Which platform offers better data residency options for international enterprises?
A: 360Learning provides EU data residency (France-based infrastructure) beneficial for European organizations with data sovereignty requirements. Guru does not publicly specify data residency options or regional infrastructure availability. For organizations with strict data localization requirements, 360Learning's EU hosting provides more transparent compliance infrastructure.
Q: Can either platform support multi-tenant customer documentation portals?
A: No, neither 360Learning nor Guru supports multi-tenant architecture for serving multiple customer organizations with isolated content and branding. Both platforms focus on single-organization internal use cases—360Learning for employee training, Guru for internal knowledge management. For multi-tenant customer documentation delivery, implementation partners and consultancies require platforms specifically designed for external customer-facing portals with per-tenant isolation and branding.
Q: What are the minimum pricing commitments for enterprise deployment?
A: 360Learning offers flexible entry pricing at $8/user/month for teams under 100 users with no minimum seat requirements, though 100+ users require custom Enterprise pricing. Guru enforces a 10-seat minimum ($250/month floor) even for small teams, with credit-based AI consumption that may require higher tiers for heavy usage. For transparent enterprise budgeting, 360Learning provides clearer small-team pricing while both platforms require custom Enterprise quotes for large deployments.
Q: Do both platforms offer guaranteed uptime SLAs?
A: 360Learning mentions Enterprise SLA availability but doesn't publish specific uptime percentages or response times publicly. Guru does not offer uptime SLAs at any tier. For mission-critical deployments requiring guaranteed 99.9% uptime with financial penalties for breaches, both platforms require custom Enterprise agreements with explicitly negotiated SLA terms rather than transparent published commitments.
Q: Is there a better alternative for enterprise knowledge orchestration than both 360Learning and Guru?
A: Yes—Docsie provides comprehensive enterprise knowledge orchestration that neither competitor addresses. While 360Learning handles internal training and Guru manages internal knowledge, Docsie delivers complete CONVERT → MANAGE → DELIVER → LEARN → AUTOMATE → MONITOR capabilities including video-to-docs conversion, multi-tenant customer portals, built-in LMS with certification, autonomous agents on private infrastructure, and real-time compliance monitoring. With 99.9% uptime SLA, SOC 2 Type II, air-gap deployment, and transparent pricing without seat minimums, Docsie serves enterprise needs that require external customer documentation delivery, not just internal knowledge management.
Docsie delivers complete enterprise knowledge orchestration—convert videos into documentation, manage with version control, deliver through multi-tenant portals, train with built-in LMS, automate with private agents, and monitor compliance in real-time. Get 99.9% uptime SLA, SOC 2 Type II, and air-gap deployment without the limitations of single-purpose internal tools.
No credit card required. Free AI credits to convert a 10-minute training video included.
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