How to Reset Your Password in UKG

Access the UKG Launch sign-in page

Open your preferred web browser and type UKG Pro into the search bar, then press Enter. Locate and click the official UKG Launch sign-in page.

• Confirm the URL reads https://launch.ukg.net/login.
• Look for official UKG branding and avoid suspicious or unofficial links.
• If your company provides a direct link, you can use that instead.

Start the password reset process

On the UKG Launch sign-in screen, find the regular login area, but do not enter your username or password yet. Instead, look for the link labeled Create or reset your password, typically located just below the username and password fields. Click this link to begin the reset process.

Enter your email address

On the Create or reset your password screen, locate the Email field. Enter the email address associated with your UKG Pro account, typing carefully to avoid typos. Use the email address your employer has on file for you.

Request your verification code

Click the Get my code button. UKG sends a one-time verification code to the email address you provided.

• Wait about a minute for the code to arrive.
• Check your spam or junk folder if you don't see the email.
• Make sure your mailbox isn't full.
• Do not share this code with anyone.

Retrieve and enter the verification code

Open your email inbox and locate the message from UKG containing your verification code. Copy the code exactly as it appears, then return to the UKG password reset page and enter it into the verification field.

• Be careful to distinguish between similar characters, such as the letter O and the number 0.

If your verification code has expired, request a new one from the same Create or reset your password screen by clicking the option to resend or request a new code, then wait for it to arrive in your inbox.

Proceed to password creation

After entering the correct verification code, click Next to proceed. This takes you to the password creation screen.

Review the password requirements

On the password creation screen, carefully review the on-screen password requirements. These typically include:

• A minimum password length, often 8 or more characters.
• At least one uppercase letter (A-Z).
• At least one lowercase letter (a-z).
• At least one number (0-9).
• At least one special character (such as !, @, #, $, etc.).

Create and confirm your new password

Enter your new password, ensuring it meets all the listed requirements.

• Choose a strong, unique password you haven't used elsewhere.
• Consider a memorable passphrase with added numbers and symbols, such as "CoffeeMug!2024".
• Optionally, save your new password in a reputable password manager for future reference.

Confirm your new password by entering it again in the confirmation field. Complete any additional prompts on screen to finalize the process, and look for a confirmation message indicating your password has been successfully updated.