How to Clear Customer Open Items with F-32 in SAP S/4HANA

Post a customer invoice

Start by posting a customer invoice that you will later clear.

1. Open SAP and navigate to transaction code FB7B to post a customer invoice.
2. In the Enter Customer Invoice: Company Code ALLO screen, fill in the following fields:
   • Customer: the customer number (for example, 3000000002)
   • Invoice Date: 03.05.2020
   • Posting Date: 23.05.2020
   • Document Type: DR Customer invoice
   • Amount: 999
   • Currency: INR
   • Reference: a reference number (for example, 190)
   • G/L Account: a G/L account number (for example, 3011)
   • Amount in doc. curr.: 999 for the G/L account line item
   • Company Code: ALLO All In One Bangalore

3. Enter all required details and post the document.

Once posted, you see a confirmation message: "Document 709 was posted in company code ALLO."

Check the customer open item

Before clearing, confirm that the invoice appears as an open item on the customer account.

1. Go to transaction code FBL5N (Customer Line Item Display), or use the menu path to navigate to Customer Open Items.
2. If needed, open a new session in SAP to perform this check without losing your current screen.

Display open items for the customer

Next, display the open items to locate the invoice you just posted.

1. In the Customer Line Item Display screen, confirm:
   • Customer account: 3000000002
   • Company code: ALLO
2. Ensure Open items is selected, with the key date set to 23.05.2020.
3. Click the execute button to display open items.

4. Review the list of open items and locate the invoice for 999.00 INR with document number 709.

Start the clearing process with F-32

With the open item confirmed, you can now begin the clearing process.

1. Open a new SAP session.
2. Enter transaction code F-32 (Clear Customer).
3. In the Clear Customer: Header Data screen, fill in the following:
   • Account: 3000000002
   • Clearing date: 23.05.2020
   • Period: 2
   • Company Code: ALLO
   • Currency: INR
   • Ensure Normal OI (Open Items) is checked.
4. Click Process open items to proceed.

5. If prompted, select your customer from the list (for example, customer number 3000000002, company code ALLO).

Select the open item to clear

On the open items screen, you choose exactly which item to clear.

1. In the Clear Customer Process open items screen, review the list of account items for the customer.
2. Select all items initially, then deselect all and select only the line item you want to clear — for example, the one with document number 709 and amount 999.00 INR.
3. Confirm that the Assigned and Difference postings fields reflect the correct amounts for clearing.

Simulate and post the clearing document

Before posting, simulate the clearing entry to confirm it is correct.

1. From the top menu, select Document > Simulate to preview the clearing entries.
2. Review the simulation to make sure the customer account and amounts are correct.

3. If everything is correct, post the clearing document.

Once posted, SAP shows a confirmation message, for example: "Document 605 was posted."

At this point, the open item for the customer has been cleared. You can reference the clearing document for future audits or financial reporting.

Verify the clearing result

After clearing, confirm the result in the customer's line item display.

1. Open transaction code FBL5N (Customer Line Item Display) to review the customer's line items after clearing.
2. Enter the following details:
   • Customer: 3000000002
   • Company Code: ALLO
3. Select All items (not just open or cleared items) to see the full history.
4. Click Execute to display the results.

5. Notice that a new document number (605) has been created as a result of the clearing process. The original invoice (709) now has a corresponding clearing entry (605), showing it has been processed.

6. In the detailed line item display, you see both the original and clearing documents. The clearing document (605) is linked to the original invoice (709), confirming the clearing action. The lower section of the display may show additional related items, including other invoices and their clearing statuses.

7. The system displays the cleared item alongside any remaining open items. The cleared item (709) is now matched with the clearing document (605), and its status is updated. In the next period, only genuinely open items remain visible as open.