Purpose and Scope
Define covered products, borrower segments, modification types, and regulatory considerations.
4.8
on G2
Free Banking & Lending Template
Standardize borrower hardship intake, modification analysis, approvals, and booking controls
Use this template to standardize borrower hardship intake, modification analysis, approvals, and booking controls.
| Field | Details |
|---|---|
| Category | Banking & Lending |
| Owner | [Team or owner] |
| Version | [Version number] |
| Effective Date | [Date] |
| Review Cycle | [Monthly / Quarterly / Annual / Event-based] |
| Status | [Draft / In Review / Approved] |
Define covered products, borrower segments, modification types, and regulatory considerations.
| Item | Details | Owner | Status |
|---|---|---|---|
| [Item or requirement] | [Describe the relevant detail, evidence, or decision] | [Owner] | [Open / Complete] |
| [Item or requirement] | [Describe the relevant detail, evidence, or decision] | [Owner] | [Open / Complete] |
[Add context, assumptions, exceptions, evidence links, screenshots, calculations, or reviewer comments.]
List delinquency status, hardship evidence, payment history, investor rules, and exclusion criteria.
| Item | Details | Owner | Status |
|---|---|---|---|
| [Item or requirement] | [Describe the relevant detail, evidence, or decision] | [Owner] | [Open / Complete] |
| [Item or requirement] | [Describe the relevant detail, evidence, or decision] | [Owner] | [Open / Complete] |
[Add context, assumptions, exceptions, evidence links, screenshots, calculations, or reviewer comments.]
Document required forms, income verification, hardship letter, communication scripts, and deadlines.
| Item | Details | Owner | Status |
|---|---|---|---|
| [Item or requirement] | [Describe the relevant detail, evidence, or decision] | [Owner] | [Open / Complete] |
| [Item or requirement] | [Describe the relevant detail, evidence, or decision] | [Owner] | [Open / Complete] |
[Add context, assumptions, exceptions, evidence links, screenshots, calculations, or reviewer comments.]
Explain affordability review, NPV or repayment analysis, term changes, rate changes, and escrow impact.
| Item | Details | Owner | Status |
|---|---|---|---|
| [Item or requirement] | [Describe the relevant detail, evidence, or decision] | [Owner] | [Open / Complete] |
| [Item or requirement] | [Describe the relevant detail, evidence, or decision] | [Owner] | [Open / Complete] |
[Add context, assumptions, exceptions, evidence links, screenshots, calculations, or reviewer comments.]
Define authority levels, exception handling, dual control, and adverse decision notices.
| Item | Details | Owner | Status |
|---|---|---|---|
| [Item or requirement] | [Describe the relevant detail, evidence, or decision] | [Owner] | [Open / Complete] |
| [Item or requirement] | [Describe the relevant detail, evidence, or decision] | [Owner] | [Open / Complete] |
[Add context, assumptions, exceptions, evidence links, screenshots, calculations, or reviewer comments.]
List agreement execution, system updates, payment schedule changes, and file retention.
| Item | Details | Owner | Status |
|---|---|---|---|
| [Item or requirement] | [Describe the relevant detail, evidence, or decision] | [Owner] | [Open / Complete] |
| [Item or requirement] | [Describe the relevant detail, evidence, or decision] | [Owner] | [Open / Complete] |
[Add context, assumptions, exceptions, evidence links, screenshots, calculations, or reviewer comments.]
Define trial payments, cure tracking, reporting, and redefault escalation.
| Item | Details | Owner | Status |
|---|---|---|---|
| [Item or requirement] | [Describe the relevant detail, evidence, or decision] | [Owner] | [Open / Complete] |
| [Item or requirement] | [Describe the relevant detail, evidence, or decision] | [Owner] | [Open / Complete] |
[Add context, assumptions, exceptions, evidence links, screenshots, calculations, or reviewer comments.]
Template Structure
Use this banking & lending template as a starting point, then customize each section to match your internal workflow, evidence, and signoff needs.
Define covered products, borrower segments, modification types, and regulatory considerations.
List delinquency status, hardship evidence, payment history, investor rules, and exclusion criteria.
Document required forms, income verification, hardship letter, communication scripts, and deadlines.
Explain affordability review, NPV or repayment analysis, term changes, rate changes, and escrow impact.
Define authority levels, exception handling, dual control, and adverse decision notices.
List agreement execution, system updates, payment schedule changes, and file retention.
Define trial payments, cure tracking, reporting, and redefault escalation.
Write a loan modification SOP for a bank servicing team. Structure with these Markdown sections:
Define covered products, borrower segments, modification types, and regulatory considerations.
List delinquency status, hardship evidence, payment history, investor rules, and exclusion criteria.
Document required forms, income verification, hardship letter, communication scripts, and deadlines.
Explain affordability review, NPV or repayment analysis, term changes, rate changes, and escrow impact.
Define authority levels, exception handling, dual control, and adverse decision notices.
List agreement execution, system updates, payment schedule changes, and file retention.
Define trial payments, cure tracking, reporting, and redefault escalation.
Borrowers must provide documented hardship and current income support within 30 days of request.
| Role | Authority |
|---|---|
| Servicing manager | Term extension up to 60 months |
| Credit committee | Principal deferment exceptions |
Trial plans require three consecutive on-time payments before permanent booking.
Record a walkthrough, training session, or process demonstration. Docsie AI turns it into structured documentation using this template as the starting framework.
Use the template manually, or let Docsie generate the first draft from source footage.
Analyze suspicious activity alerts, customer context, transaction patterns, and disposition rationale
Review branch cash controls, teller operations, security, disclosures, and exception remediation
Checklist for verifying collateral value, perfection, insurance, and exceptions
Guide delinquency segmentation, borrower outreach, cure options, and escalation controls
Document borrower risk, repayment capacity, collateral, and recommended credit decision
Document credit policy deviations, compensating factors, approval rationale, and monitoring
Template FAQ
Common questions about using and generating a loan Modification SOP.
Q: What is a loan Modification SOP?
A: A loan Modification SOP is a structured document for standardize borrower hardship intake, modification analysis, approvals, and booking controls.
Q: Can I download this loan Modification SOP as Word or PDF?
A: Yes. This page includes free downloads in DOCX, PDF, and Markdown formats so you can edit, share, or import the template into your documentation system.
Q: Can Docsie generate this from a video?
A: Yes. Upload a process walkthrough, training recording, or screen capture to Docsie, then use this template structure to generate a first draft automatically.