4.8
on G2
Confluence
Scribe
Confluence charges per user starting at $5.42/seat for an enterprise wiki tied to the Atlassian ecosystem, while Scribe charges $15–$29/seat for screenshot-based SOP creation. Neither offers flat-rate workspace pricing or AI credit models. This comparison breaks down every tier, hidden cost, and scalability trap — then shows why Docsie's AI credit model delivers better value for documentation teams.
Feature vs Price Matrix
A side-by-side breakdown of features available at each pricing tier for Confluence and Scribe, focused on documentation value, AI capabilities, and enterprise readiness.
| Feature / Capability |
Confluence
|
Scribe
|
|---|---|---|
| Starting Price (paid) | $5.42/user/month | $15/seat/month (min 5 seats) |
| Free Plan | Up to 10 users, 2GB storage | Browser capture only, Scribe watermark |
| AI Features on Free Plan | Rovo search (limited) | |
| AI Included in Paid Plans | Standard+ (Rovo AI, Chat, Agents) | Basic AI on Pro+ only |
| Per-User Pricing Model | ||
| Minimum Spend (Team Plan) | No minimum (per user) | $75/month (5 seats minimum) |
| Desktop App / Capture | Pro Personal ($29/user) or Pro Team | |
| Custom Branding / Remove Watermark | Pro Personal+ only | |
| SSO / SAML | Standard+ included | Enterprise only |
| Analytics | Standard+ | Pro Team+ |
| Approval Workflows | Pro Team+ | |
| Advanced Permissions | Premium ($10.44/user) | Enterprise only |
| 99.9% Uptime SLA | Premium+ only | Enterprise only |
| API Access | ||
| Multi-Tenant / Client Portals | ||
| Video-to-Documentation | ||
| Custom Domain | ||
| Enterprise Pricing | Custom (801+ users) | Custom ($18,000–$39/user/year reported) |
| AI PII / PHI Redaction | Enterprise only | |
| Version Control | Unlimited page history |
Pricing data as of Q1 2026. Confluence prices billed annually. Scribe Pro Team requires a minimum of 5 seats. Enterprise pricing for both tools is negotiated.
Strengths & Weaknesses
Deep Dive
An in-depth analysis of value for money, scalability costs, and hidden limitations across both platforms.
Confluence's Standard plan at $5.42/user/month delivers strong value for Atlassian-heavy teams — Rovo AI is included rather than sold as a separate add-on, which was a significant improvement in 2024. However, the value is tied to the Atlassian ecosystem; teams not using Jira pay full price for features they won't fully leverage. Scribe's Pro Team at $15/seat/month is narrowly focused on screenshot-based SOPs. You're paying for a single-function tool with no knowledge base, no version control, and no client delivery. Neither tool offers workspace-based flat pricing, meaning both become expensive as headcount grows.
Confluence's per-user model starts reasonable but compounds fast. A 50-person team on Standard pays $271/month; on Premium that jumps to $522/month. Enterprise is only available for 801+ users, leaving mid-market teams with no negotiated pricing option. Scribe's minimum seat requirement means even a 2-person team pays for 5 seats ($75/month on Pro Team). At 50 seats that's $750/month for screenshot guides alone. Scribe's reported Enterprise pricing of $18,000+ annually creates a steep cliff between Pro Team and Enterprise — there is no gradual ramp for growing organizations. Both tools reward smaller teams but penalize growth through linear per-seat cost inflation.
Confluence's hidden cost is ecosystem lock-in — to get full value from Rovo AI's 80+ connectors and 20+ agents, teams often need Jira and other Atlassian products, multiplying the total spend. The 5–8% price increases in 2024–2025 also mean budgets erode over time without added functionality. Scribe's hidden costs include the mandatory 5-seat minimum, the significant pricing cliff to Enterprise for SSO access, and the absence of API access at any tier limiting custom workflow automation. Both tools also lack custom domains and multi-tenant portals — meaning teams needing to deliver documentation to external clients must purchase a separate platform regardless of which tool they choose.
Pricing Breakdown
Every pricing tier for Confluence and Scribe, side by side — including what you get, what you don't, and where each model breaks down.
Confluence offers stronger value per dollar for teams embedded in the Atlassian ecosystem — Rovo AI inclusion at Standard tier is genuinely good value. But per-user pricing at scale and the lack of external delivery features make it expensive for broader documentation needs. Scribe delivers fast SOP creation but is priced as a premium single-function tool with a steep minimum commitment and an enormous leap to Enterprise for basic security features like SSO. Both tools share a fundamental gap — neither offers workspace-based flat pricing, multi-tenant client portals, custom domains, or video-to-documentation conversion. Teams outgrowing these tools should evaluate Docsie's AI credit model, which charges per content processed rather than per seat, making it significantly more cost-effective for growing teams and multi-client documentation delivery.
Our Recommendation
Confluence is an enterprise wiki with competitive per-user pricing for Atlassian-ecosystem teams, but scales expensively and lacks external delivery capabilities. Scribe is a fast SOP capture tool with narrow functionality and a high minimum commitment that creates significant cost cliffs between tiers. Both tools are internally focused and neither supports multi-tenant client portals, custom domains, or video-to-documentation workflows.
Choose Confluence if you need...
Choose Scribe if you need...
Choose Docsie if you need...
Winner: Docsie
Docsie addresses the core pricing and capability gaps that both Confluence and Scribe share. Where Confluence and Scribe both charge per seat and lock you into linear cost scaling, Docsie's AI credit model charges per content processed — not per user. Where both competitors lack multi-tenant portals and custom domain delivery, Docsie powers unlimited branded client portals from a single knowledge base. And where neither tool can convert existing video libraries into structured documentation, Docsie's multimodal AI handles any video type — training recordings, screen captures, real-world footage — turning hours of content into searchable, versioned, multi-language documentation without a single technical writer.
Common Questions
Q: How much does Confluence cost for a 50-person team?
A: A 50-person team on Confluence Standard pays approximately $271/month (billed annually at $5.42/user). On Premium, that rises to approximately $522/month at $10.44/user. Enterprise pricing is not available for teams under 801 users, so mid-market teams pay full retail rates with no negotiation leverage. Price increases of 5–8% were also applied in 2024–2025.
Q: What is the minimum cost to use Scribe as a team?
A: Scribe's Pro Team plan requires a minimum of 5 seats at $15/seat/month, making the minimum team spend $75/month even if you only have 1 or 2 users. Pro Personal is $29/user/month for solo users. Accessing SSO, SCIM, or AI PII/PHI redaction requires jumping to Enterprise, which is reportedly priced at $18,000+ annually — a significant cost cliff with no mid-tier option.
Q: Does Confluence charge extra for Rovo AI?
A: As of October 2024, Rovo AI (including Search, Chat, and 20+ pre-built Agents) is included in Confluence Standard and above at no additional charge. Previously, Rovo was a separate paid add-on. This makes the Standard plan at $5.42/user/month a strong value for teams that want AI-powered documentation features within the Atlassian ecosystem.
Q: Is there a better pricing alternative to both Confluence and Scribe?
A: Yes — Docsie uses a workspace-based AI credit model rather than per-seat pricing. The Premium plan is $199/month for up to 15 users with 300,000 AI credits included, and the Organization plan is $750/month for up to 90 users. This means a 50-person team pays a fixed monthly fee rather than scaling linearly with headcount. Docsie also includes multi-tenant client portals, video-to-documentation conversion, 100+ language auto-translation, and a built-in LMS — capabilities neither Confluence nor Scribe offer at any price tier.
Q: Can Confluence or Scribe deliver documentation to external clients?
A: Neither Confluence nor Scribe supports multi-tenant client portals or custom domain delivery for external audiences. Confluence is designed for internal team wikis and requires the Atlassian ecosystem to unlock full value. Scribe is a purely internal SOP tool. Teams that need to deliver branded documentation portals to multiple clients simultaneously must look to platforms like Docsie, which is purpose-built for multi-tenant external delivery.
Q: Which tool is better if I have existing training videos to document?
A: Neither Confluence nor Scribe can convert existing training videos into structured documentation. Scribe only captures new screen workflows through its browser extension, and Confluence has no video ingestion capability whatsoever. If you have a library of training videos, Loom recordings, or real-world footage, Docsie is the only platform that converts any video type into searchable, versioned documentation using multimodal AI — including computer vision, OCR, and audio transcription.
Docsie offers workspace-based flat pricing with AI credits — no per-seat inflation as your team grows. Convert any training video into structured documentation, deliver branded portals to multiple clients, and manage 100+ languages from a single platform. Everything Confluence and Scribe can't do, in one place.
Free AI credits included — convert a 10-minute training video with no credit card required.
Start creating professional documentation that your users will love