4.8
on G2
Docsie helps support teams wanting to deflect tickets with AI. AI-powered chat on your published docs. End users ask questions, get sourced answers with images from your documentation. Deflects support tickets.
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Every repeated ticket is time your team could spend solving real problems. A knowledge base chatbot gives customers instant answers while your team focuses on what matters.
Why Docsie
The only knowledge base chatbot that shows its work with sourced answers and visual guides.
Most support tickets are questions already answered in your docs. Our chatbot catches these before they hit your queue, giving customers instant answers with the exact article and screenshot they need. Your team only sees tickets that actually need human attention.
Track deflection rates, see which questions are most common, and identify documentation gaps your team should fill. When leadership asks about ROI, show them exactly how many tickets you prevented and how much time you saved.
Your customers don't work 9-to-5, and neither should your support. The chatbot answers questions instantly at 2am or on Sunday, improving satisfaction scores without adding headcount or burning out your team with on-call rotations.
Support teams across industries use Docsie's knowledge base chatbot to scale without adding headcount.
Your customers want to know how to use features, not wait for an email response. The chatbot instantly answers 'how do I' questions with step-by-step instructions and screenshots pulled right from your help center, so users get unstuck without opening a ticket.
Stop the endless 'have you tried restarting' email chains. Customers describe their issue, and the chatbot surfaces relevant troubleshooting guides with images and code samples. They either solve it themselves or arrive at your queue with context already provided.
New customers have a million questions during onboarding. Instead of scheduling calls or writing long emails, let them ask the chatbot anything. They get instant answers sourced from your best practices guides, and your CS team focuses on strategic accounts.
Everything you need to deflect tickets and delight customers, built into your knowledge base.
Customers ask questions the way they naturally think, not by guessing keywords for search.
Every answer shows exactly which article it came from, so customers can dive deeper if needed.
The chatbot pulls relevant images and diagrams from your docs to show, not just tell.
Update your documentation once, and the chatbot instantly knows the new information.
See what customers are asking, which answers work, and where you're losing them.
Customize the chat widget to look like part of your product, not a generic popup.
Common Questions
Everything support leaders want to know about implementing a knowledge base chatbot.
Q: How long does it take to set up the chatbot on our knowledge base?
A: Most teams have the chatbot live in under 30 minutes. You add one line of code to your knowledge base, connect your documentation, and it's ready to answer questions. No training data to prepare or machine learning models to configure.
Q: What percentage of tickets can I expect to deflect?
A: Most Docsie customers see 40-60% deflection on repetitive questions within the first month. The exact number depends on how comprehensive your documentation is and what types of questions you typically receive. Our analytics show you deflection rates in real-time.
Q: What happens when the chatbot doesn't know the answer?
A: If the chatbot can't find a relevant answer in your documentation, it tells the customer honestly and offers to create a support ticket right from the chat. You can also set it to route to live chat or email during business hours.
Q: Can we control what information the chatbot shares?
A: Absolutely. The chatbot only pulls answers from documentation you've published. If something isn't in your knowledge base, the chatbot won't share it. You can also restrict certain articles from being used in chat responses if needed.
Q: Is customer conversation data secure and private?
A: Yes. All chat conversations are encrypted in transit and at rest. We're SOC 2 compliant and follow enterprise security standards. You own your data and can export or delete conversations at any time.
Still have questions?
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