4.8
on G2
Docsie helps teams wanting AI-powered Q&A on their published docs. AI-powered chat on your published docs. End users ask questions, get sourced answers with images from your documentation. Deflects support tickets.
Join forward-thinking teams using Docsie
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When customers can't find answers quickly, they flood your support queue. Every ticket costs time and money—and frustrated users don't stick around.
Why Docsie
AI that actually understands your docs and speaks your users' language—no setup headaches, no guessing games.
Your users don't talk in table-of-contents language. They ask real questions like 'how do I reset my password?' The chatbot understands intent, pulls the right content from your docs, and includes relevant screenshots—so answers make sense immediately.
Every question answered by the chatbot is one less ticket in your queue. Support leaders report 30-40% fewer basic inquiries within weeks of launching Portal Chat. Your team gets breathing room to focus on customers who really need help.
Finally know what people are searching for and can't find. Chat analytics reveal documentation gaps, confusing sections, and trending questions—giving you a roadmap for what to improve. Stop guessing, start improving based on real user behavior.
Teams across industries use Portal Chat to reduce support burden and improve user experience.
Product managers and support leaders at SaaS companies face endless repetitive questions about features, settings, and workflows. Portal Chat becomes the first line of defense, handling common questions instantly so your team can focus on feedback, bug reports, and strategic conversations with customers.
Developer relations teams know that developers want answers now—not in 4 hours when a ticket gets answered. Portal Chat gives developers instant, accurate answers from your technical docs, complete with code examples and screenshots, right when they're stuck.
Customer success teams are stretched thin, especially during onboarding waves or product launches. Portal Chat scales your ability to help customers 24/7, answering configuration questions, troubleshooting steps, and best practices—freeing your CS team to focus on strategic accounts and adoption initiatives.
Everything you need to turn documentation into an intelligent support resource.
The chatbot reads your entire documentation library and understands context—it doesn't just match keywords.
Users get relevant images and diagrams alongside text answers, making complex instructions easier to follow.
Every response links back to the exact documentation page, so users can dive deeper if needed.
When you publish documentation changes, the chatbot instantly knows—no retraining or manual updates required.
Customize colors, position, and welcome messages so the chat feels like part of your product, not a bolt-on widget.
See what users are asking, what they can't find, and where your documentation needs improvement.
Common Questions
Everything you need to know about adding AI chat to your documentation portal.
Q: How long does it take to set up Portal Chat on our docs?
A: Most teams have Portal Chat live in under 15 minutes. Just toggle it on in your Docsie settings, customize the colors and welcome message, and publish. The AI automatically reads your existing documentation—no training or configuration needed.
Q: Will the chatbot answer questions about content that's not in our documentation?
A: No. Portal Chat only uses your published documentation as its source of truth. If a question can't be answered from your docs, it tells users it doesn't have that information and suggests contacting support. This prevents hallucinations and keeps answers accurate.
Q: Can we see what questions users are asking?
A: Absolutely. The analytics dashboard shows you all chat queries, popular questions, and searches that didn't return good answers. This data is gold for identifying documentation gaps and understanding what confuses users most.
Q: Does the chatbot have access to our private or internal documentation?
A: Portal Chat only accesses documentation you've published publicly through Docsie. Internal or draft content stays private. You have full control over what the chatbot can reference.
Q: Where is the chat data stored and who can access it?
A: Chat interactions are stored securely on Docsie's infrastructure with encryption at rest and in transit. Only users with admin access to your Docsie workspace can view chat analytics. We never share your data with third parties or use it to train models for other customers.
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