4.8
on G2
Scribe
Tettra
Scribe automates step-by-step screenshot SOPs from screen recordings, while Tettra offers an AI-powered internal knowledge base with deep Slack integration. Both have enterprise aspirations—but which one holds up under enterprise scrutiny? And is there a better alternative for serious enterprise buyers?
Enterprise Feature Matrix
A side-by-side comparison of the enterprise features that matter most to security, compliance, IT administration, and scaled deployment teams.
| Enterprise Capability |
Scribe
|
Tettra
|
|---|---|---|
| SSO (SAML) | Enterprise plan only | Professional plan only |
| SCIM Provisioning | ||
| SOC 2 Certification | ||
| GDPR Compliance | ||
| HIPAA Support | Enterprise (PHI redaction) | |
| Audit Logs | ||
| Data Residency Options | ||
| IP Whitelisting | Enterprise only | |
| Role-Based Access Control | ||
| Granular Permissions | ||
| Advanced Analytics | Pro Team+ plan | Scaling+ plan |
| API Access | Scaling+ plan | |
| Custom Branding / White Label | Pro+ plan | Professional plan |
| Custom Domain | ||
| Multi-Tenant Portals | ||
| Uptime SLA | Enterprise SLA (terms undisclosed) | None published |
| Dedicated Support | Enterprise only | Professional plan |
| On-Premise / Private Infrastructure | ||
| AI PII/PHI Redaction | Enterprise only | |
| Multi-Language Support |
Data as of February 2026. Features are based on publicly available information and vendor documentation. Enterprise plan features require separate contract negotiations for both tools.
Strengths & Weaknesses
Deep Dive Analysis
An in-depth analysis of the four critical enterprise dimensions — security and compliance, scalability and performance, administration and control, and support and SLA — to help enterprise buyers make an informed decision.
Scribe leads this category with SOC 2 Type II certification, GDPR compliance, and Enterprise-tier HIPAA support through AI PII/PHI redaction — making it a credible option for regulated industries like healthcare and financial services. Tettra offers only GDPR compliance, with no SOC 2 certification and no HIPAA support, making it a harder sell to enterprise security teams running vendor assessments. Neither tool provides audit logs, data residency options, or on-premise deployment — significant gaps for enterprises in highly regulated sectors. Scribe's IP whitelisting adds a network security layer that Tettra completely lacks.
Neither Scribe nor Tettra publishes transparent uptime SLAs at standard pricing tiers. Scribe offers an Enterprise SLA under contract, while Tettra publishes nothing. Scribe's per-seat pricing ($15/seat minimum 5 seats, up to $18,000+ annually for Enterprise) creates cost scaling challenges for large teams. Tettra's pricing is more predictable at $4–$12/user/month, though it lacks the infrastructure guarantees larger enterprises demand. Neither supports multi-tenant architectures that allow scaling across multiple business units or client organizations from a single platform instance — a key enterprise scalability requirement.
Scribe offers SCIM provisioning for automated user lifecycle management and IP whitelisting for network-level access control — both meaningful IT administration capabilities. Role-based access control is present in both tools, but granular content-level permissions remain limited. Tettra provides API access on its Scaling plan, enabling some workflow automation, while Scribe offers no API access at any tier. Neither tool provides audit logs, which is a critical gap for enterprise IT governance, change management, and regulatory reporting. Scribe's SSO requires an Enterprise contract; Tettra's SSO is available on the Professional plan at $12/user/month.
Scribe reserves dedicated support for Enterprise contract customers, with self-service resources available below that tier. Tettra provides priority support on its Scaling plan and a dedicated success manager on the Professional plan — making dedicated support more accessible at lower price points than Scribe. However, Tettra publishes no SLA commitments, and Scribe's Enterprise SLA terms are not publicly disclosed. For enterprise procurement teams requiring documented uptime guarantees, incident response commitments, and contractual remedies, both tools fall short of what large organizations typically need in formal vendor agreements.
Our Recommendation
Scribe is a better fit for enterprises that need documented security credentials — it holds SOC 2 certification, supports HIPAA PHI redaction, and offers SCIM provisioning for IT teams. Tettra is a better fit for Slack-heavy teams that want an affordable, easy-to-deploy internal knowledge base with AI-powered Q&A, but it lacks the security certifications that enterprise procurement teams demand. Both tools are fundamentally internal-only platforms with no multi-tenant portals, no data residency, no audit logs, and no scalable delivery architecture for organizations that need to serve multiple business units or external clients.
Choose Scribe if you need...
Choose Tettra if you need...
Choose Docsie if you need...
Winner: Docsie
Both Scribe and Tettra share the same critical enterprise gaps — no audit logs, no data residency, no multi-tenant portals, no uptime SLA transparency, and no ability to deliver documentation to external clients or multiple business units at scale. Docsie closes all of these gaps with SOC 2 Type II compliance, EU data residency, full audit trails, 99.9% uptime SLA, and a multi-tenant architecture that scales to 10,000+ documentation sites. It also adds capabilities neither competitor offers — built-in LMS with certifications, autonomous agents running on private infrastructure, real-time compliance monitoring for HIPAA/SOX/ITAR/GDPR, and 100+ language auto-translation — making it the genuinely enterprise-ready alternative for organizations that have outgrown both tools.
Common Questions
Q: Does Scribe have SOC 2 compliance?
A: Yes, Scribe holds SOC 2 certification, which is a meaningful trust signal for enterprise security reviews. Tettra does not currently hold SOC 2 certification, which can be a blocking issue for enterprise procurement processes — especially in regulated industries where vendor security assessments require documented third-party audits.
Q: Do either Scribe or Tettra support audit logs?
A: Neither Scribe nor Tettra currently provides audit logs as a documented feature. This is a significant gap for enterprise IT governance, compliance reporting, and change management workflows. Audit logs — tracking who accessed, created, or modified content — are a standard requirement in regulated industries and are expected by most enterprise security frameworks.
Q: Which tool offers better identity management for large enterprises?
A: Scribe edges ahead with SCIM provisioning for automated user lifecycle management alongside SAML SSO, available at its Enterprise tier. Tettra offers SAML SSO on its Professional plan but without SCIM, meaning user onboarding and offboarding must be managed manually. For large IT environments with frequent user changes, Scribe's SCIM support is a practical advantage — though it comes at significantly higher cost.
Q: Can either Scribe or Tettra deliver documentation to external clients or multiple business units?
A: No. Both Scribe and Tettra are internal-only platforms. Neither supports multi-tenant portals, custom domains, or external-facing documentation delivery. If your enterprise needs to deliver branded knowledge bases to customers, partners, or multiple internal business units from a single system, you would need a platform built for multi-tenant delivery, which neither tool provides.
Q: Is there a better alternative to both Scribe and Tettra for enterprise documentation?
A: Yes — Docsie is purpose-built for enterprise knowledge orchestration at a scale both Scribe and Tettra cannot match. Docsie provides SOC 2 Type II compliance with actual audit logs, EU data residency, and a 99.9% uptime SLA. Its multi-tenant architecture powers unlimited branded documentation portals from a single knowledge base, supporting SSO via SAML, OAuth, OIDC, Azure AD, and Okta. Beyond security, Docsie adds capabilities neither competitor offers — built-in LMS with certifications, autonomous agents on private infrastructure, real-time compliance monitoring for HIPAA/SOX/ITAR/GDPR, and 100+ language auto-translation. For enterprises that have outgrown internal-only tools, Docsie is the enterprise-grade step up.
Q: How do Scribe and Tettra compare on pricing for enterprise teams?
A: Scribe's Enterprise pricing is reported at $18,000+ annually, making it one of the more expensive options in the process documentation space. Tettra's Professional plan sits at $12/user/month, which is more accessible but still per-user — meaning costs grow linearly with headcount. Neither tool offers workspace-based pricing that keeps costs predictable at scale. Docsie's Organization plan at $750/month covers up to 90 users with workspace-based AI credit pricing, avoiding per-seat inflation as teams grow.
Docsie delivers what both Scribe and Tettra are missing — SOC 2 Type II compliance with real audit logs, multi-tenant portals for internal and external delivery, built-in LMS with certifications, autonomous agents on private infrastructure, and real-time compliance monitoring for HIPAA, SOX, ITAR, and GDPR. One platform. Full enterprise readiness.
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