4.8
on G2
Document360
Tettra
Document360 and Tettra both offer knowledge management, but their enterprise readiness differs dramatically. Document360 targets mid-market teams with strong compliance credentials, while Tettra is a lightweight internal wiki with limited security and admin controls. Neither delivers the full enterprise stack modern organizations demand.
Feature Matrix
A comprehensive side-by-side comparison of enterprise capabilities including security, compliance, administration, scalability, and support between Document360 and Tettra.
| Feature |
Document360
|
Tettra
|
|---|---|---|
| SOC 2 Compliance | ||
| GDPR Compliance | ||
| HIPAA Readiness | ||
| SSO / SAML | SAML + SSO | Professional plan only |
| Audit Logs | ||
| Role-Based Access Control | ||
| Granular Permissions | Basic | |
| Multi-Tenant Portals | ||
| Custom Domain Support | ||
| API Access | Scaling+ plan | |
| Approval Workflows | ||
| Version Control | Basic page history | |
| Content Reuse / Snippets | ||
| Analytics & Reporting | Scaling+ plan | |
| Dedicated Support / SLA | Professional plan only | |
| Published Uptime SLA | ||
| Data Residency Options | ||
| Multi-Language Support | 50+ languages | |
| Auto-Translation | ||
| Helpdesk Integrations | Zendesk, Intercom, Freshdesk | |
| Built-in LMS / Training |
Data as of February 2026. Features are based on publicly available information and vendor documentation. Document360 pricing is sales-led with no published rates.
Strengths & Weaknesses
Deep Dive
Document360 holds SOC 2 certification and is GDPR compliant, making it viable for mid-market enterprises with standard security requirements. It supports SAML and SSO, and maintains audit logs for content governance. Tettra covers only GDPR with no SOC 2, no audit logs, and SSO restricted to its $12/user Professional plan. Neither platform offers HIPAA readiness, data residency controls, or air-gap deployment options — critical gaps for regulated industries such as healthcare, finance, and government contracting. For organizations in compliance-heavy verticals, both tools fall short of enterprise security expectations.
Document360 is purpose-built for scaling external knowledge bases with multi-language support across 50+ languages, content reuse, approval workflows, and strong helpdesk integrations that support growing teams. It handles large documentation libraries effectively. Tettra, by contrast, is designed for small-to-medium internal teams and does not scale horizontally to support multiple client knowledge bases, external portals, or multilingual content at volume. Neither platform publishes an uptime SLA, which is a notable gap for enterprise procurement teams requiring contractual availability guarantees. Document360 outscales Tettra significantly, but both lack multi-tenant delivery architecture.
Document360 provides robust administrative capabilities including granular role-based permissions, approval workflows, content versioning, and audit logs — giving administrators meaningful control over content quality and team access. Tettra offers basic role-based access control but lacks audit logs, approval workflows, content reuse, and the administration depth that enterprise IT and compliance teams expect. Document360's integrations with Zendesk, Intercom, Freshdesk, Slack, and Microsoft Teams also extend its administrative reach across the enterprise toolstack. For teams needing rigorous content governance, Document360 is substantially more capable than Tettra, though both lack multi-tenant isolation and data residency management.
Document360 offers dedicated support on enterprise plans, reflecting its sales-led motion, though no published uptime SLA is available for procurement teams requiring contractual commitments. Tettra provides priority support and a dedicated success manager only on its Professional plan ($12/user/month), which adds meaningful cost at scale. Neither platform publishes a formal SLA with defined response times, remedies for downtime, or guaranteed resolution windows. For enterprise buyers running procurement processes that require contractual SLAs — standard in regulated industries and large organizations — both platforms leave a documentation gap that requires negotiation on a per-deal basis.
Our Recommendation
Document360 is a purpose-built external knowledge base platform with meaningful enterprise credentials — SOC 2, SAML, audit logs, and approval workflows — making it a credible choice for mid-market teams building customer-facing documentation. Tettra is a lightweight internal wiki optimized for Slack-integrated team Q&A, but its lack of SOC 2, audit logs, and administrative depth makes it unsuitable for most enterprise security reviews. For organizations requiring true enterprise-grade documentation infrastructure, neither platform delivers the complete stack.
Choose Document360 if you need...
Choose Tettra if you need...
Choose Docsie if you need...
Winner: Docsie
Docsie addresses the core enterprise gaps shared by both Document360 and Tettra — no multi-tenant portal delivery, no HIPAA or ITAR readiness, no air-gap deployment, no built-in LMS, and no published uptime SLA. Docsie's enterprise plan includes custom SLAs, SOC 2 Type II compliance, private infrastructure deployment, unlimited branded portals for multiple clients, autonomous agents for touchless knowledge operations, and real-time compliance monitoring for HIPAA, SOX, ITAR, and GDPR — delivering the full enterprise knowledge orchestration stack that neither competitor can match.
Common Questions
Q: Is Document360 or Tettra SOC 2 certified?
A: Document360 is SOC 2 certified, making it the more credible option for enterprise security reviews. Tettra is not SOC 2 certified, which disqualifies it from most enterprise procurement processes that require formal security attestation. If SOC 2 compliance is a mandatory requirement for your organization, Document360 is the only viable choice between the two — though neither offers HIPAA readiness or air-gap deployment.
Q: Do Document360 and Tettra offer published uptime SLAs?
A: Neither Document360 nor Tettra publishes a formal uptime SLA with defined availability guarantees, response times, or remedies. Document360 does not publish one despite its enterprise positioning, and Tettra similarly lacks any contractual uptime commitment. For enterprise buyers who need SLA guarantees as part of procurement, both platforms require individual negotiation — a common gap that Docsie addresses explicitly with 99.9% SLA on enterprise plans.
Q: Which platform has better role-based access control for large teams?
A: Document360 offers more mature role-based access control with granular permissions, approval workflows, and audit logs suited to larger teams with multiple contributors. Tettra provides basic role-based access but lacks audit logs, approval workflows, and the administrative depth expected by enterprise IT teams. Document360 is the stronger choice for teams needing structured content governance, though it still lacks multi-tenant isolation for managing multiple client knowledge bases.
Q: Can either Document360 or Tettra support multiple client knowledge bases from one system?
A: Neither Document360 nor Tettra supports multi-tenant portal architecture. Document360 operates as a single-tenant knowledge base platform, and Tettra is designed entirely for internal single-organization use. Organizations — particularly consultancies, implementation partners, or SaaS companies — that need to deliver separate branded documentation portals to multiple clients must look beyond both platforms. Docsie's multi-tenant delivery architecture supports unlimited branded portals from a single knowledge base instance.
Q: Is there a better alternative to both Document360 and Tettra for enterprise documentation?
A: Yes — Docsie is purpose-built for enterprise knowledge orchestration and addresses the gaps both tools share. Where Document360 lacks multi-tenant portals, HIPAA readiness, and published SLAs, and where Tettra lacks SOC 2, audit logs, and external delivery, Docsie provides all six pillars in one platform — CONVERT, MANAGE, DELIVER, LEARN, AUTOMATE, and MONITOR — with SOC 2 Type II, GDPR, HIPAA-ready compliance, air-gap deployment, 100+ language translation, built-in LMS, autonomous agents, and custom SLAs on enterprise plans.
Q: How do Document360 and Tettra pricing compare for enterprise teams?
A: Tettra is transparent with published per-user pricing ranging from $4 to $12 per user per month, with enterprise features like SSO and dedicated support gated to the $12 Professional tier. Document360 discontinued its free tier in November 2024 and now operates entirely on quote-based, sales-led pricing with no published rates — requiring a sales call to evaluate costs. For budget planning and procurement, Tettra offers more pricing predictability, while Document360's hidden pricing creates friction for self-serve enterprise evaluation.
Docsie delivers what both Document360 and Tettra can't — multi-tenant branded portals for multiple clients, SOC 2 Type II and HIPAA-ready compliance, air-gap deployment on private infrastructure, a built-in LMS with certifications, autonomous agents, real-time compliance monitoring, and 100+ language auto-translation. All with published pricing and a free plan to get started without a sales call.
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