4.8
on G2
Document360
Slab
Document360 eliminated its free tier in November 2024 and moved to fully opaque, sales-led pricing. Slab offers one of the most affordable paid tiers in the category at $6.67/user/month but has no AI features. This guide breaks down exactly what you get at each price point — and reveals which tool actually delivers better value for the money.
Feature Matrix
A detailed breakdown of features available across pricing tiers for both Document360 and Slab — focused on what enterprise buyers actually care about when evaluating documentation platform costs.
| Feature |
Document360
|
Slab
|
|---|---|---|
| Free Plan Available | No (discontinued Nov 2024) | Yes (up to 10 users) |
| Starting Price | Quote-based (contact sales) | $6.67/user/month (annual) |
| Pricing Transparency | Hidden — sales call required | Published on website |
| Free Trial | 14 days | No free trial (free plan only) |
| Self-Serve Purchase | ||
| AI Content Generation | Yes — Eddy AI suite | |
| Auto-Translation | 50+ languages | |
| Version Control | 90 days (Free), unlimited (Startup+) | |
| Custom Domain | ||
| API Access | ||
| SSO (SAML) | Business tier only | |
| Analytics & Reporting | Startup+ only | |
| Custom Branding | ||
| Approval Workflows | ||
| Help Desk Integrations | Zendesk, Intercom, Freshdesk | |
| Embeddable Widget | ||
| AI Chatbot | ||
| Multi-Tenant Portals | ||
| SOC 2 Compliance | ||
| GDPR Compliance |
Data as of February 2026. Document360 pricing is undisclosed — all pricing details are based on publicly reported user experiences and third-party reviews. Slab pricing is based on published rates.
Strengths & Weaknesses
Deep Dive
Slab offers transparent, budget-friendly pricing at $6.67/user/month with a generous free tier — making it the clear winner for cost-conscious small teams. Document360 inverts this entirely. Its pricing is hidden behind a sales process, which means buyers cannot self-evaluate costs. Users on review sites report mid-market pricing well above Slab's rates. Document360's feature richness (Eddy AI, 50+ language translation, help desk integrations, approval workflows) may justify a premium for enterprise knowledge base teams — but that premium is unknowable until you're deep in a sales cycle, which is a meaningful friction cost in itself.
Slab uses per-user pricing, which scales predictably but linearly — a 50-person team at $6.67/user/month equals $333.50/month, and a 200-person team reaches $1,334/month. Document360 is quote-based, making per-seat cost impossible to project without engaging sales. Its startup program (6 months free on Business or Enterprise) sounds attractive but user reports flag unexpected costs when the discount period ends. Neither tool uses an AI credit or consumption-based model, so neither charges based on actual usage intensity — you pay for seats whether or not those users are active documentation contributors.
Document360's most significant hidden cost is process friction — requiring a sales call just to get pricing adds days or weeks to procurement timelines. The startup program discount period ending unexpectedly has been flagged by multiple users as a cost surprise. Slab's hidden costs are different in nature. The free tier's 90-day version history limit means teams needing full version history must pay. SSO — a basic enterprise requirement — is locked to the custom-priced Business tier, meaning mid-market teams face a pricing jump just to add single sign-on. Neither tool charges for AI consumption because neither has a meaningful AI model — a limitation that means you'll likely need separate AI tooling, at additional cost.
Pricing Breakdown
A detailed look at every pricing tier for Document360 and Slab — including what's included, what's locked behind higher tiers, and where each tool's pricing model breaks down.
Document360 and Slab sit at opposite ends of the pricing transparency spectrum. Slab publishes every price and lets you self-serve from free to paid with no friction. Document360 publishes nothing — every purchase requires a sales engagement. For teams evaluating both, Slab wins on accessibility and budget predictability while Document360 wins on features (if you can get past the sales cycle). Neither tool, however, offers a consumption-based or AI credit model, meaning teams pay flat fees regardless of actual documentation output. Both also lack multi-tenant portal delivery, making neither suitable for agencies or consultancies serving multiple clients from a single documentation system.
Our Recommendation
Document360 and Slab serve meaningfully different buyers despite both being documentation tools. Document360 is a feature-rich external knowledge base platform with strong AI capabilities — but it's locked behind opaque, sales-led pricing that many teams find frustrating to navigate. Slab is the most affordable and frictionless wiki in its category, but its total lack of AI features and inability to serve external users make it unsuitable for teams that have outgrown basic internal wikis. Neither tool offers multi-tenant portals, real-world video-to-documentation conversion, or transparent enterprise pricing with predictable scale costs.
Choose Document360 if you need...
Choose Slab if you need...
Choose Docsie if you need...
Winner: Docsie
Both Document360 and Slab share critical gaps that Docsie directly addresses. Document360's pricing opacity creates procurement friction and unpredictable costs at scale. Slab has no AI features whatsoever. Neither tool offers multi-tenant portal delivery for agencies or consultancies. Docsie's workspace-based pricing with AI credits is fully transparent, starts with a free plan that includes real AI credits, and scales to enterprise without per-seat inflation. Its full CONVERT → MANAGE → DELIVER → LEARN → AUTOMATE → MONITOR stack — including real-world video-to-docs conversion, multi-tenant portals, built-in LMS, autonomous agents, and real-time compliance monitoring — addresses every limitation of both tools in a single platform.
Common Questions
Q: Does Document360 still have a free plan in 2026?
A: No. Document360 permanently discontinued its free tier in November 2024. New users cannot access a free plan under any circumstances. Existing users who were on the free tier were grandfathered, but no new sign-ups are possible. Document360 now offers only a 14-day free trial before requiring a sales-led purchase process. If a free starting point is important to your evaluation, Document360 is no longer an option.
Q: How much does Document360 actually cost per month?
A: Document360 does not publish any pricing. All plans — Professional, Business, and Enterprise — require contacting their sales team for a quote. Based on third-party review sites and user reports, Document360 is positioned as a mid-market to enterprise tool with pricing well above Slab's $6.67/user/month. The startup program offers 6 months free on qualifying plans, but users have reported unexpected costs when the discount period ends. Budget at least several hundred dollars per month for a small team.
Q: Is Slab really only $6.67 per user per month?
A: Yes — the Slab Startup plan is $6.67/user/month billed annually, making it one of the most affordable paid documentation tools available. However, this low price reflects a limited feature set. There is no AI, no custom domain, no API, and SSO is only available on the custom-priced Business tier. The free plan supports up to 10 users with real collaboration but limits version history to 90 days. For teams that need simplicity above all else, the price is genuinely competitive.
Q: Does Slab charge per editor or per total user?
A: Slab's pricing is per user, which includes all members of your workspace. Unlike some tools that distinguish between editors and viewers, Slab counts every seat in your plan. This makes cost projection straightforward — a 30-person team on the Startup plan costs exactly $200.10/month billed annually. The free tier is capped at 10 users total, after which you must upgrade to the Startup plan for the full team.
Q: Which is better for a growing startup — Document360 or Slab?
A: For early-stage startups, Slab's free tier (up to 10 users) and transparent $6.67/user/month Startup plan offer lower friction and immediate access. Document360's startup program offers 6 months free on Business or Enterprise plans for qualifying companies, which can be valuable if you qualify — but the eligibility process and reported unexpected costs post-discount add risk. If your team is under 10 people and primarily needs an internal wiki, Slab wins on simplicity and cost. If you're building a customer-facing knowledge base and can qualify for Document360's startup program, that may offer better long-term capabilities.
Q: Is there a better alternative to both Document360 and Slab?
A: Yes — Docsie addresses the key pricing and feature gaps in both tools. Document360's opaque, sales-led pricing is replaced with fully transparent workspace-based pricing and a free plan that includes real AI credits. Slab's total absence of AI features is replaced with a full AI suite including real-world video-to-documentation conversion, 100+ language auto-translation, and an agentic AI chatbot. Neither Document360 nor Slab offers multi-tenant portals for serving multiple clients from one system — Docsie does, at scale. Docsie's AI credit model means you pay for what you actually process, not flat per-seat fees that inflate as your team grows, making it a stronger value proposition for teams that are actively creating and delivering documentation rather than just storing it.
Docsie gives you transparent pricing with AI credits, a free plan with real capabilities, multi-tenant portals for client delivery, and a full AI suite — including real-world video-to-docs conversion and 100+ language auto-translation — that neither Document360 nor Slab can match. No sales call required. No hidden costs.
Free plan includes AI credits to convert a 10-minute training video. No credit card required.
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