4.8
on G2
Common Questions
Q: Is Tango SOC 2 compliant?
A: Yes, Tango holds SOC 2 Type II certification, which is a meaningful baseline for enterprise security procurement. However, Tango lacks audit logs, data residency options, and a published uptime SLA — gaps that often emerge during deeper enterprise security reviews. SOC 2 certification alone may not satisfy all procurement requirements in regulated industries.
Q: Is Tettra SOC 2 certified?
A: No, Tettra does not hold SOC 2 certification, which is a significant barrier for enterprise buyers in regulated industries such as finance, healthcare, or government. Tettra offers GDPR compliance and SAML SSO on its Professional plan, but the absence of SOC 2 often results in Tettra being disqualified during formal enterprise vendor assessments. Teams in regulated sectors should factor this gap in carefully.
Q: Do either Tango or Tettra offer audit logs?
A: Neither Tango nor Tettra currently provides audit logs, which is a critical gap for enterprise compliance and access governance. Audit logs are typically required for ISO 27001, SOC 2, HIPAA, and other enterprise security frameworks to demonstrate who accessed or modified content and when. This is one of the most common blockers when either tool is evaluated for enterprise deployment in regulated industries.
Q: Which tool is better for large enterprise teams?
A: Tango is stronger on security credentials (SOC 2, SCIM, PII blurring) but has no API access and a roadmap that is shifting away from documentation toward CRM automation. Tettra is more affordable and has better content governance features, but its lack of SOC 2 is a hard blocker in many enterprise procurement processes. Neither tool offers the full enterprise feature set — including audit logs, uptime SLA, data residency, and multi-tenant delivery — that large organizations typically require.
Q: Can Tango or Tettra support multi-tenant or multi-client documentation delivery?
A: Neither Tango nor Tettra supports multi-tenant portals or external customer-facing documentation delivery. Both are designed for internal team use only. Organizations that need to deliver branded documentation portals to multiple clients, business units, or partner organizations from a single platform will need to look beyond both tools. Docsie's multi-tenant architecture supports unlimited branded portals from one knowledge base with custom domains, SSO, and granular content rules per audience.
Q: Is there a better alternative to both Tango and Tettra for enterprise documentation?
A: Yes — Docsie is purpose-built for enterprise knowledge orchestration at a scale that neither Tango nor Tettra can match. Docsie offers SOC 2 Type II compliance, GDPR and HIPAA-readiness, a published 99.9% uptime SLA, full audit logs, data residency, SAML/OAuth/OIDC/Azure AD/Okta SSO, multi-tenant branded portals, a built-in LMS with certifications, autonomous agents for touchless workflows, and real-time compliance monitoring for HIPAA, SOX, ITAR, and GDPR — all on private infrastructure with air-gap capability. For enterprise buyers who need more than a basic internal wiki or screenshot tool, Docsie addresses the gaps that both Tango and Tettra leave open.
Deep Dive
Tango holds the clear advantage here, with SOC 2 Type II certification, SAML SSO, SCIM provisioning, and automatic PII blurring on its Enterprise plan. These are table-stakes requirements for regulated industries. Tettra offers GDPR compliance and SAML SSO on its Professional plan but has no SOC 2 certification, no SCIM, and no HIPAA or SOX readiness. Neither tool offers data residency options, audit logs, or air-gap deployment capability, which are critical gaps for highly regulated enterprises in finance, healthcare, or government sectors evaluating either platform seriously.
Neither Tango nor Tettra publishes a formal uptime SLA, which is an immediate red flag for enterprise buyers requiring contractual availability guarantees. Tango scales for browser-based workflow documentation but is constrained to screen captures with no support for multi-tenant delivery or multi-client portals. Tettra is designed for internal team wikis and can accommodate large teams affordably at $8-$12 per user, but lacks the infrastructure transparency — no published uptime metrics, no data residency, no capacity for external-facing documentation delivery — that enterprise procurement teams typically require before signing.
Both tools offer role-based access control, but neither provides the granular permission systems or audit logs that enterprise administrators typically need for compliance reporting and access governance. Tango's SCIM provisioning on Enterprise allows automated user lifecycle management via identity providers, giving it an edge over Tettra's manual-only user management. Tettra's content verification system is a genuine governance strength — it enforces documentation freshness and accountability at scale. However, the absence of audit logs in both platforms means neither can produce comprehensive access and change histories required by most enterprise security frameworks such as ISO 27001 or SOC 2.
Tango offers dedicated support on its Enterprise plan with custom pricing, including onboarding assistance for larger rollouts. Tettra provides a dedicated success manager on its Professional plan ($12/user/month), which is more accessible at a defined price point. However, neither vendor publishes formal SLA terms covering uptime guarantees, incident response times, or remediation commitments. For enterprise buyers in regulated industries who need contractual support obligations — including response time commitments, escalation paths, and financial penalties for downtime — both tools fall short of what mature enterprise software vendors typically provide.
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