4.8
on G2
Common Questions
Q: Does Scribe have SOC 2 compliance?
A: Yes, Scribe holds SOC 2 certification, which is a meaningful trust signal for enterprise security reviews. Tettra does not currently hold SOC 2 certification, which can be a blocking issue for enterprise procurement processes — especially in regulated industries where vendor security assessments require documented third-party audits.
Q: Do either Scribe or Tettra support audit logs?
A: Neither Scribe nor Tettra currently provides audit logs as a documented feature. This is a significant gap for enterprise IT governance, compliance reporting, and change management workflows. Audit logs — tracking who accessed, created, or modified content — are a standard requirement in regulated industries and are expected by most enterprise security frameworks.
Q: Which tool offers better identity management for large enterprises?
A: Scribe edges ahead with SCIM provisioning for automated user lifecycle management alongside SAML SSO, available at its Enterprise tier. Tettra offers SAML SSO on its Professional plan but without SCIM, meaning user onboarding and offboarding must be managed manually. For large IT environments with frequent user changes, Scribe's SCIM support is a practical advantage — though it comes at significantly higher cost.
Q: Can either Scribe or Tettra deliver documentation to external clients or multiple business units?
A: No. Both Scribe and Tettra are internal-only platforms. Neither supports multi-tenant portals, custom domains, or external-facing documentation delivery. If your enterprise needs to deliver branded knowledge bases to customers, partners, or multiple internal business units from a single system, you would need a platform built for multi-tenant delivery, which neither tool provides.
Q: Is there a better alternative to both Scribe and Tettra for enterprise documentation?
A: Yes — Docsie is purpose-built for enterprise knowledge orchestration at a scale both Scribe and Tettra cannot match. Docsie provides SOC 2 Type II compliance with actual audit logs, EU data residency, and a 99.9% uptime SLA. Its multi-tenant architecture powers unlimited branded documentation portals from a single knowledge base, supporting SSO via SAML, OAuth, OIDC, Azure AD, and Okta. Beyond security, Docsie adds capabilities neither competitor offers — built-in LMS with certifications, autonomous agents on private infrastructure, real-time compliance monitoring for HIPAA/SOX/ITAR/GDPR, and 100+ language auto-translation. For enterprises that have outgrown internal-only tools, Docsie is the enterprise-grade step up.
Q: How do Scribe and Tettra compare on pricing for enterprise teams?
A: Scribe's Enterprise pricing is reported at $18,000+ annually, making it one of the more expensive options in the process documentation space. Tettra's Professional plan sits at $12/user/month, which is more accessible but still per-user — meaning costs grow linearly with headcount. Neither tool offers workspace-based pricing that keeps costs predictable at scale. Docsie's Organization plan at $750/month covers up to 90 users with workspace-based AI credit pricing, avoiding per-seat inflation as teams grow.
Deep Dive Analysis
An in-depth analysis of the four critical enterprise dimensions — security and compliance, scalability and performance, administration and control, and support and SLA — to help enterprise buyers make an informed decision.
Scribe leads this category with SOC 2 Type II certification, GDPR compliance, and Enterprise-tier HIPAA support through AI PII/PHI redaction — making it a credible option for regulated industries like healthcare and financial services. Tettra offers only GDPR compliance, with no SOC 2 certification and no HIPAA support, making it a harder sell to enterprise security teams running vendor assessments. Neither tool provides audit logs, data residency options, or on-premise deployment — significant gaps for enterprises in highly regulated sectors. Scribe's IP whitelisting adds a network security layer that Tettra completely lacks.
Neither Scribe nor Tettra publishes transparent uptime SLAs at standard pricing tiers. Scribe offers an Enterprise SLA under contract, while Tettra publishes nothing. Scribe's per-seat pricing ($15/seat minimum 5 seats, up to $18,000+ annually for Enterprise) creates cost scaling challenges for large teams. Tettra's pricing is more predictable at $4–$12/user/month, though it lacks the infrastructure guarantees larger enterprises demand. Neither supports multi-tenant architectures that allow scaling across multiple business units or client organizations from a single platform instance — a key enterprise scalability requirement.
Scribe offers SCIM provisioning for automated user lifecycle management and IP whitelisting for network-level access control — both meaningful IT administration capabilities. Role-based access control is present in both tools, but granular content-level permissions remain limited. Tettra provides API access on its Scaling plan, enabling some workflow automation, while Scribe offers no API access at any tier. Neither tool provides audit logs, which is a critical gap for enterprise IT governance, change management, and regulatory reporting. Scribe's SSO requires an Enterprise contract; Tettra's SSO is available on the Professional plan at $12/user/month.
Scribe reserves dedicated support for Enterprise contract customers, with self-service resources available below that tier. Tettra provides priority support on its Scaling plan and a dedicated success manager on the Professional plan — making dedicated support more accessible at lower price points than Scribe. However, Tettra publishes no SLA commitments, and Scribe's Enterprise SLA terms are not publicly disclosed. For enterprise procurement teams requiring documented uptime guarantees, incident response commitments, and contractual remedies, both tools fall short of what large organizations typically need in formal vendor agreements.
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