4.8
on G2
Common Questions
Q: Is Scribe SOC 2 compliant?
A: Yes. Scribe holds SOC 2 certification and is GDPR compliant. At the Enterprise tier it also offers HIPAA-aligned PHI redaction, IP whitelisting, and SCIM provisioning. This makes Scribe viable for healthcare and financial services workflows, though the absence of audit logs remains a gap for SOX-regulated environments.
Q: Is Slab SOC 2 certified?
A: No. Slab is GDPR compliant but does not hold SOC 2 certification as of 2026. It also lacks HIPAA support, audit logs, IP whitelisting, and role-based access control. For enterprise procurement teams running standard vendor security reviews, Slab's compliance posture is likely to be a blocker in regulated industries.
Q: Do either Scribe or Slab offer audit logs?
A: Neither Scribe nor Slab provides audit logs at any pricing tier, including their enterprise plans. This is a significant limitation for organizations subject to SOX, HIPAA, or ITAR regulations where every content change must be logged and traceable. If audit trails are a procurement requirement, both tools will fail that criteria without additional contractual commitments.
Q: Which tool is better for HIPAA-regulated organizations?
A: Scribe is the only option of the two with any HIPAA alignment. Its Enterprise tier includes AI-powered PHI redaction that automatically identifies and redacts protected health information from captured screenshots and documentation. Slab has no HIPAA support at any tier. However, neither tool offers the comprehensive HIPAA-ready posture — including audit logs, data residency, and air-gap deployment — that most healthcare enterprises require.
Q: Is there a better alternative to both Scribe and Slab for enterprise documentation?
A: Yes — Docsie is purpose-built for enterprise knowledge management at scale. Unlike Scribe (no audit logs, no data residency, no API) and Slab (no SOC 2, no HIPAA, no AI, no audit logs), Docsie delivers SOC 2 Type II compliance, full audit trails, EU data residency, air-gap capable private infrastructure, SSO via SAML/OAuth/OIDC/Azure AD/Okta, and a 99.9% uptime SLA. Beyond security, Docsie's six-pillar platform (CONVERT → MANAGE → DELIVER → LEARN → AUTOMATE → MONITOR) includes multi-tenant portals, built-in LMS, autonomous agents, and real-time compliance monitoring for HIPAA, SOX, ITAR, and GDPR — capabilities that neither Scribe nor Slab come close to matching.
Q: How do Scribe and Slab compare on total cost of ownership for enterprise teams?
A: Scribe's Enterprise pricing is reported at $18,000+ annually on a per-user basis, which becomes very expensive for large teams. Slab's Business tier uses custom pricing but the Startup tier runs $6.67/user/month — the cheapest in the category. However, neither tool's pricing includes the full enterprise capability stack (audit logs, data residency, compliance monitoring, multi-tenant delivery) that large organizations need, meaning additional tools are typically required — increasing total cost. Docsie's workspace-based pricing at $750/month (Organization) for up to 90 users avoids per-seat inflation while delivering a complete enterprise platform.
Deep Dive
An in-depth analysis of four critical enterprise dimensions — security and compliance, scalability and performance, administration and control, and support and SLA commitments.
Scribe holds a meaningful edge here. It is SOC 2 certified, GDPR compliant, and provides HIPAA-aligned PHI redaction at the Enterprise tier — making it viable for healthcare and financial services. Enterprise plans also include IP whitelisting and SCIM provisioning. Slab, by contrast, only offers GDPR compliance. It has no SOC 2 certification, no HIPAA support, no IP whitelisting, and no audit logs. For enterprise procurement teams in regulated industries, Slab's compliance posture is unlikely to pass vendor security reviews. Neither tool offers data residency or air-gap deployment options.
Neither Scribe nor Slab was designed for massive enterprise scale. Scribe's per-user pricing model ($15/seat minimum 5 seats for Pro Team, $18,000+ reported annually for Enterprise) becomes expensive quickly as teams grow. Slab's workspace model is more cost-efficient at $6.67/user/month but lacks the infrastructure commitments enterprises require. Neither tool offers data residency, multi-tenant portals, or the ability to serve multiple client organizations simultaneously. Slab's search is notably fast, but neither platform publishes uptime guarantees below the Business/Enterprise tier. For organizations expecting to scale documentation across thousands of users or multiple client organizations, both tools show structural limitations.
Scribe offers more administrative capability than Slab. Role-based access control, approval workflows (Pro Team+), SCIM user provisioning, and SSO are available — though SSO and SCIM require the Enterprise tier. Slab provides SSO at the Business tier but lacks role-based access control, granular permissions, approval workflows, or any content governance tooling. Critically, neither tool offers audit logs — a dealbreaker for SOX and HIPAA-regulated environments where every content change must be traceable. Neither platform provides API access for programmatic administration, custom integrations, or workflow automation. Both tools are primarily self-service internal wikis, not governed enterprise knowledge platforms.
Scribe offers dedicated support and a formal SLA at the Enterprise tier, which is a meaningful commitment for mission-critical documentation workflows. However, these require a custom enterprise contract at reported pricing of $18,000+ annually. Slab's Business tier mentions dedicated support, but the company does not publish formal uptime SLAs or response time commitments on its public pricing page. Neither tool provides the kind of named success manager, custom onboarding, or migration support that large enterprise deployments typically require. For teams with strict uptime and incident response requirements, both tools present procurement risk without additional contractual negotiation.
Start creating professional documentation that your users will love