4.8
on G2
Common Questions
Q: How much does Help Scout cost for a team of 20 users?
A: A 20-person team on Help Scout's Plus plan would cost $1,000/month ($50 × 20 users). On the Pro plan (annual only, minimum 10 users), the same team would pay $1,300/month ($65 × 20 users). The Standard plan brings that to $500/month but excludes AI features, advanced reporting, and Salesforce integration. Per-user pricing makes Help Scout expensive for growing teams who need AI and reporting capabilities.
Q: Does Tettra offer a free plan, and what are its limitations?
A: Yes, Tettra's free plan supports up to 10 users with basic knowledge base features and Slack integration. Once you exceed 10 users, you must upgrade to the Basic plan at $4/user/month. The free plan lacks analytics, advanced permissions, API access, custom branding, and SSO — all of which require paid upgrades ranging from $8 to $12/user/month.
Q: Which tool is more affordable for a 50-person team?
A: Tettra is significantly more affordable at scale. A 50-person team on Tettra Professional costs $600/month ($12 × 50). The same team on Help Scout Standard would cost $1,250/month ($25 × 50), and $2,500/month on Plus. However, Tettra's lower cost reflects its internal-only scope — if you need customer-facing documentation, Help Scout is the only option between the two, regardless of cost.
Q: Does Help Scout charge extra for AI features?
A: Yes. Help Scout's AI Drafts and AI Summarize features are only available on the Plus plan at $50/user/month or the Pro plan at $65/user/month. The Standard plan at $25/user/month includes no AI capabilities for the knowledge base. By contrast, Tettra includes its Kai AI assistant starting at the Basic plan for just $4/user/month, making AI-powered Q&A significantly more accessible on Tettra.
Q: Can Help Scout or Tettra deliver documentation to multiple clients with separate branded portals?
A: Neither tool supports multi-tenant documentation delivery. Help Scout's Docs sites are single-tenant and limited to 10 sites even on the Pro plan, with no ability to serve different clients with separate branded experiences from one knowledge base. Tettra is entirely internal-only with no customer-facing publishing capability at all. If multi-tenant portal delivery is a requirement, both tools are unsuitable — this is a use case where Docsie's architecture is specifically designed to deliver.
Q: Is there a better alternative to both Help Scout and Tettra for growing documentation programs?
A: Yes — Docsie is purpose-built for documentation teams that have outgrown simple help centers and internal wikis. Unlike Help Scout and Tettra, Docsie converts any video (training recordings, screen captures, real-world footage) into structured documentation, delivers through unlimited multi-tenant branded portals, auto-translates into 100+ languages, and includes a built-in LMS with course builder and certifications. Its workspace-based pricing ($199/month for 15 users, $750/month for 90 users) avoids the per-seat inflation that makes Help Scout expensive at scale, and it includes SOC 2 Type II, GDPR, and HIPAA-ready compliance for enterprise needs. Start with a free plan that includes real AI credits — no credit card required.
Deep Dive Analysis
An in-depth look at the three most important pricing dimensions — value for money, scalability costs, and hidden limitations — to help enterprise buyers make an informed decision.
Tettra wins on raw price per user — $4/month Basic gives you AI-powered Q&A, Slack integration, and unlimited users, which is exceptional value for internal knowledge management. Help Scout's $25/month Standard plan bundles a full help desk and KB, making it reasonable if you need both. However, Help Scout's AI features cost $50/user/month on Plus, while Tettra bundles AI from its cheapest paid tier. For pure knowledge base value, Tettra delivers more features per dollar. For teams needing customer-facing help centers, Help Scout justifies its premium. Neither tool justifies its pricing for complex multi-audience documentation needs.
Help Scout's per-user pricing becomes punishing at scale. A 20-person team on the Plus plan costs $1,000/month — just for knowledge base and help desk access. The Pro plan, available only annually with 10+ users at $65/user/month, adds $780/month for a 10-user team with enterprise features. Tettra scales far more affordably — 50 users on Professional costs $600/month — but hits a ceiling in capability before you hit a ceiling in cost. Both tools charge per seat regardless of how many viewers access your documentation, meaning read-only users still drive up the bill on Help Scout.
Help Scout hides its most important features behind plan upgrades. HIPAA compliance requires Pro (annual only, 10-user minimum), Salesforce integration requires Plus at $50/user/month, and meaningful AI features are locked to Plus. Tettra's hidden cost is capability ceiling — no custom domain means you cannot use it for external documentation, forcing a separate tool purchase. Custom branding, often expected at business tier, requires Tettra's most expensive Professional plan. Both tools completely lack video-to-documentation conversion, multi-tenant portal delivery, and auto-translation — capabilities that teams frequently discover they need as documentation programs grow, creating a need to purchase additional tools.
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