Q: How much does Help Scout cost for a team of 10?

A: On the Standard plan ($25/user/month), a 10-person Help Scout team costs $250/month or $3,000/year. On the Plus plan ($50/user/month), that rises to $500/month or $6,000/year. The Pro plan ($65/user/month) requires annual billing and a minimum of 10 users, putting the floor at $650/month or $7,800/year. Keep in mind the Plus plan is required to access AI features, and the Pro plan is required for HIPAA compliance and SAML SSO.

Q: Is Slab really free for small teams?

A: Yes — Slab's free plan supports up to 10 users with unlimited posts, 90-day version history, and real-time collaboration, making it one of the most genuinely useful free tiers in the internal wiki category. The catch is that the free plan includes no AI features (Slab has none on any plan), no custom domains, no advanced analytics, and no SSO. It's a solid free option for small teams with simple internal documentation needs who don't require external delivery or AI assistance.

Q: Does Help Scout's pricing include the knowledge base, or is it an add-on?

A: The Docs knowledge base is bundled into all Help Scout plans including the free tier — there is no separate charge for it. However, the number of Docs sites you can create is capped by plan tier (1 on Standard, 2 on Plus, 10 on Pro). If you need multiple separate knowledge bases for different products or audiences, you'll need to upgrade. AI features for Docs (AI Drafts, AI Summarize) are only available from the Plus plan at $50/user/month.

Q: What is Slab's Business plan pricing?

A: Slab does not publish pricing for its Business plan — it requires contacting their sales team for a custom quote. This makes it difficult to budget for SSO, advanced security, and custom integrations without initiating a sales conversation. For teams that need transparent, predictable pricing without a sales call, this is a notable friction point compared to Help Scout's published rates or Docsie's publicly listed workspace plans.

Q: Which is cheaper long-term — Help Scout or Slab?

A: Slab is cheaper for pure internal wiki needs — $6.67/user/month versus Help Scout's $25/user/month minimum for paid plans. However, if you need a help desk alongside your knowledge base, Help Scout's bundle may be cheaper than purchasing a separate wiki and help desk tool. At scale (50+ users), both tools become expensive due to per-seat pricing. Slab's Business plan uses custom pricing, which can exceed published rates significantly at enterprise scale.

Q: Is there a better alternative to both Help Scout and Slab for teams that need more than a basic knowledge base?

A: Yes — Docsie is the stronger choice for teams that have outgrown simple wikis or bundled KB tools. Where Help Scout caps you at 10 Docs sites and Slab offers no AI or external delivery, Docsie provides AI-powered documentation generation from video and PDF sources, multi-tenant portal delivery for multiple clients or products, 100+ language auto-translation, built-in LMS with certifications, and flat workspace pricing that doesn't scale with headcount. Docsie's Premium plan starts at $199/month for 15 users — a fraction of what Help Scout's Plus plan costs at similar team sizes. Start with a free trial at docsie.io to see the difference firsthand.