4.8
on G2
Common Questions
Q: Is Guru SOC 2 certified?
A: Yes, Guru holds SOC 2 certification, which provides enterprise buyers with an independent audit of its security controls. SAML SSO is available on the Enterprise plan. However, Guru does not publish a contractual uptime SLA and does not currently offer HIPAA compliance or data residency options, which may be limiting for regulated industries.
Q: Does Tettra meet enterprise security requirements?
A: Tettra is GDPR compliant but does not hold SOC 2 certification, which is a common baseline requirement for enterprise security teams. It also lacks audit logs, data residency options, and HIPAA compliance. For teams in regulated industries or those with formal vendor security assessment processes, Tettra's current compliance posture is likely insufficient without additional compensating controls.
Q: Do either Guru or Tettra offer a published uptime SLA?
A: Neither Guru nor Tettra publishes a contractual uptime SLA based on publicly available documentation. This is a meaningful gap for enterprise procurement teams that require guaranteed availability commitments as part of vendor contracts. Docsie, by contrast, offers a 99.9% uptime SLA as part of its enterprise offering.
Q: Which tool offers better administrative controls for large teams?
A: Guru provides stronger administrative controls overall, including granular permissions, advanced analytics, Knowledge Agent management, and a dedicated CSM on the Enterprise plan. Tettra offers role-based access control and advanced permissions on the Scaling plan but lacks audit logs and has a simpler administrative model. Neither tool offers multi-tenant architecture for managing multiple clients or departments with isolated access controls.
Q: Is there a better alternative to both Guru and Tettra for enterprise documentation?
A: Yes — Docsie is purpose-built for enterprise knowledge management at a scale that both Guru and Tettra don't fully address. Docsie provides SOC 2 Type II compliance, HIPAA-ready controls, a 99.9% uptime SLA, multi-tenant portals with custom domains, 100+ language auto-translation, a built-in LMS with certifications, autonomous agents running on private infrastructure, and real-time compliance monitoring for HIPAA, SOX, ITAR, and GDPR. It also converts video content (training recordings, real-world footage, screen captures) into structured documentation — a capability neither Guru nor Tettra offers.
Q: Can Guru or Tettra deliver documentation to external clients or customers?
A: Neither Guru nor Tettra is designed for external client-facing documentation delivery. Both are internal knowledge management tools. They do not offer multi-tenant portals, custom domain delivery, or white-label branding for external audiences. If you need to deliver branded documentation portals to multiple clients or customers from a single knowledge base, Docsie's multi-tenant architecture is purpose-built for that use case.
Deep Dive Analysis
Guru holds SOC 2 Type II certification and is GDPR compliant, providing a meaningful security baseline for enterprise buyers. SAML SSO is available on the Enterprise plan. However, Guru lacks HIPAA compliance, published data residency options, and audit logs are limited. Tettra is GDPR compliant but does not hold SOC 2 certification — a significant gap for enterprise procurement teams. Tettra also lacks audit logs, HIPAA readiness, and data residency controls. Neither tool is suitable for regulated industries such as healthcare, defense, or financial services without additional compensating controls. Guru is the clear winner in security posture, but both fall short of full enterprise compliance requirements.
Guru is architecturally designed for larger organizations, with an Enterprise tier offering unlimited AI credits, advanced security, and a dedicated CSM. Its verification workflow scales as knowledge volume grows. However, Guru's 10-seat minimum creates a $250/month floor that penalizes smaller enterprise teams or departments evaluating the platform. Tettra is lightweight and accessible, scaling affordably from the free tier through Professional at $12/user/month. However, Tettra lacks evidence of large-scale enterprise deployments, and neither vendor publishes an uptime SLA or performance benchmarks. Neither tool offers multi-tenant architecture for serving multiple clients or departments from a single instance at scale.
Guru provides granular permissions, role-based access control, and advanced analytics on higher tiers, with Knowledge Agents and MCP Server support on the Enterprise plan giving IT and knowledge managers meaningful control over AI behavior. The browser extension adds a deployment surface that IT teams must account for. Tettra offers role-based access control with advanced permissions on the Scaling plan and API access at the same tier. Custom branding and SSO require the Professional plan. Audit logs are absent from Tettra entirely, which limits administrative visibility for compliance-driven organizations. Guru offers stronger administrative controls overall, while Tettra's simpler model suits teams that don't need deep configurability.
Guru offers tiered support with priority support on Builder and Enterprise plans, and a dedicated Customer Success Manager (CSM) on Enterprise. This is meaningful for large rollouts requiring white-glove onboarding and ongoing optimization. However, neither Guru nor Tettra publishes a contractual uptime SLA — an important gap for enterprise procurement teams requiring guaranteed availability commitments. Tettra provides priority support on Scaling and above, and a dedicated success manager on Professional. For smaller or mid-market teams, Tettra's support is adequate. For large enterprise deployments requiring SLA-backed commitments, both tools fall short of mature enterprise platform standards.
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