4.8
on G2
Common Questions
Q: Why did GitBook's pricing change so dramatically in 2024-2025?
A: GitBook restructured its pricing to a per-site model, moving custom domains from included features to $65/site add-ons. This change particularly affected teams managing multiple documentation properties, who saw costs increase substantially. The restructure appears tied to GitBook's push toward enterprise and Ultimate-tier contracts where AI and advanced features are available. Teams on legacy plans who assumed custom domains were included discovered the new model during renewal.
Q: Is Glitter AI really just $20/user/month? What are the actual limitations?
A: The $20/user Pro plan is straightforward in price but limited in scope. You get unlimited screen recordings converted to annotated guides — but no custom domain, no knowledge base, no version control, no analytics, and no API access. SSO is locked to Enterprise (custom pricing). For individual users or small teams creating internal how-to guides, $20/user is fair. For anything involving external delivery, client portals, or existing video libraries, the platform simply doesn't support those workflows at any price.
Q: Is there a better alternative to both GitBook and Glitter AI for enterprise documentation?
A: Yes — Docsie is designed for exactly the gaps both tools leave open. GitBook can't convert existing training videos or support multi-tenant client delivery. Glitter AI can't ingest existing video libraries or operate as a publishing platform. Docsie converts any video type (including Zoom, Teams, and Loom recordings) into structured knowledge bases, delivers them through multi-tenant branded portals across 100+ languages, and charges based on AI credits — not per site or per seat — making it significantly more cost-effective for teams managing documentation at scale. Try it free at docsie.io.
Q: Can GitBook and Glitter AI work together?
A: In theory, you could use Glitter AI to create screen-recording guides and embed or link them into a GitBook documentation site. However, there's no native integration between the two, and Glitter AI's output is screenshot-based guides rather than Markdown or structured content GitBook ingests naturally. The workflow would require manual export and re-formatting, making it cumbersome for regular use.
Q: Which tool is better for a non-technical team creating process documentation?
A: Glitter AI is more accessible for non-technical users — its browser extension makes screen recording and guide creation fast with minimal setup. GitBook is designed for developer workflows and assumes comfort with Git concepts like branches and pull requests. For non-technical teams, Glitter AI's simplicity wins at the entry level, but both tools lack the content management infrastructure needed for ongoing documentation programs.
Q: How does Docsie's pricing compare to GitBook's per-site model at scale?
A: Docsie's Organization plan at $750/month covers 90 users, 10 workspaces, and 2 million AI credits per month — supporting roughly 66 hours of video processing. GitBook's equivalent coverage across multiple sites and users would require multiple $65/site charges plus per-user fees, easily reaching $750/month for far fewer capabilities. Docsie also includes multi-tenant portals, built-in LMS, 100+ language translation, and agentic AI chatbot — none of which GitBook offers at comparable price points.
Deep Dive
An in-depth analysis of value for money, how costs scale, and the hidden limitations that only appear once you're committed to a plan.
GitBook's Plus tier starts at $65/site plus $12/user/month — meaning a team of five with one documentation site pays $125/month minimum just to get a custom domain. Glitter AI's $20/user/month Pro plan is more straightforward, but you're paying for screenshot-based guides with no knowledge base, no version control, and no publishing infrastructure. GitBook delivers a full documentation platform for developer teams; Glitter AI delivers a guide-creation tool. Whether either represents good value depends entirely on whether your workflow matches their narrow use cases. For broader documentation needs, both leave significant gaps.
GitBook's per-site pricing model is where costs get painful. A company running three documentation sites on the Plus tier pays $195/month in site fees alone, before adding any users. Add a ten-person team and that's $315/month for mid-tier features. AI capabilities require the Ultimate tier at custom (typically enterprise) pricing. Glitter AI scales linearly at $20/user — predictable but capped in capability. There's no volume discount path for screen recording output, and any advanced enterprise needs require a custom quote. Neither tool offers a transparent, scalable pricing model that grows gracefully with documentation volume rather than headcount or site count.
GitBook's most significant hidden cost is the 2024-2025 pricing restructure that moved custom domains from included to $65/site add-ons — a change that caught many existing customers off guard. Teams with multiple documentation sites saw bills increase substantially overnight. Glitter AI's hidden limitation is scope: the free and Pro tiers are entirely screen-recording dependent, meaning teams with existing video libraries (Zoom recordings, Loom walkthroughs, training footage) get zero value from the platform without re-recording everything. Neither tool supports multi-language documentation, meaning global teams must pay for separate translation infrastructure on top of either platform's base costs.
Start creating professional documentation that your users will love