4.8
on G2
Common Questions
Q: Does Dubble have SOC 2 certification or enterprise security features?
A: No. Dubble only holds GDPR compliance and has no SOC 2 Type II certification, no SSO or SAML support, no audit logs, and no role-based access control. It was designed as a lightweight SOP capture tool for small teams, not for enterprise procurement requirements. Organizations in regulated industries or with formal security review processes will find Dubble unable to meet standard enterprise vendor requirements.
Q: Is Tettra SOC 2 certified and suitable for regulated industries?
A: No. Tettra is GDPR-compliant but does not hold SOC 2 Type II certification and does not support HIPAA compliance. It also lacks audit logs and data residency options. While Tettra offers SAML SSO on its Professional plan and role-based access control, the absence of SOC 2 is typically a hard blocker during enterprise security reviews in healthcare, financial services, or government sectors.
Q: Which tool offers a better uptime SLA for enterprise contracts?
A: Neither Dubble nor Tettra publishes a formal uptime SLA. This is a significant gap for enterprise deployments where vendor contracts typically require 99.9% or higher uptime commitments with defined remedies. Enterprise IT and procurement teams evaluating either tool for mission-critical documentation should treat the absence of a published SLA as a risk factor requiring direct clarification from the vendor.
Q: Can either Dubble or Tettra support multi-department or multi-client documentation delivery?
A: No. Neither Dubble nor Tettra supports multi-tenant architecture or client-isolated documentation portals. Dubble delivers shared guides within a single team workspace. Tettra provides a single internal knowledge base with role-based permissions but no mechanism for creating separate branded portals for different departments, business units, or external clients. Organizations needing to deliver documentation to multiple audiences simultaneously will need a different platform.
Q: Is there a better alternative to both Dubble and Tettra for enterprise documentation?
A: Yes — Docsie is purpose-built for enterprise knowledge management in ways that neither Dubble nor Tettra can match. Docsie holds SOC 2 Type II certification, supports HIPAA-ready and GDPR compliance, provides a published 99.9% uptime SLA, full audit logging, SSO via SAML/OAuth/OIDC/Azure AD/Okta, and data residency options. Its multi-tenant portal architecture lets enterprise teams deliver branded documentation to unlimited clients from a single knowledge base, and its built-in LMS, autonomous agents, and real-time compliance monitoring cover capabilities that Dubble and Tettra don't address at all. Start free at docsie.io.
Q: Can Dubble and Tettra be used together in an enterprise workflow?
A: In theory, yes — Dubble could capture browser-based SOPs and those guides could be manually imported or linked inside Tettra's knowledge base. Both integrate with Slack and Notion, which provides some connective tissue. However, this combination still leaves major enterprise gaps unaddressed, including no SOC 2, no audit logs, no multi-tenant delivery, no video-to-docs conversion, and no uptime SLA. Teams stitching together two limited tools often find the overhead outweighs the benefit compared to adopting a single enterprise-ready platform.
Deep Dive Analysis
An in-depth look at four enterprise-critical dimensions — security and compliance, scalability and performance, administration and control, and support and SLA — to help enterprise buyers understand where each tool stands and where both fall short.
Tettra edges ahead of Dubble with GDPR compliance and SSO/SAML on its Professional plan. However, neither tool holds SOC 2 Type II certification, offers HIPAA compliance, provides audit logs, or supports data residency configuration. For enterprise security teams, the absence of SOC 2 is often a procurement blocker. Dubble offers only GDPR compliance with no enterprise authentication options. Both tools lack the security depth required by regulated industries such as healthcare, financial services, or government — making them unsuitable for any organization with formal compliance requirements beyond basic GDPR adherence.
Neither Dubble nor Tettra publishes an uptime SLA, which is a significant gap for enterprise deployments where availability commitments are expected in vendor contracts. Dubble is a lightweight browser extension tool designed for small team SOP creation and does not scale to multi-department or multi-client deployments. Tettra handles larger internal teams but has no multi-tenant architecture, no custom domain support, and no documented infrastructure for handling enterprise-scale content volumes. Both tools lack the data residency and private infrastructure options that regulated enterprises increasingly require as part of their vendor assessment processes.
Tettra provides role-based access control and advanced permissions on higher-tier plans, giving it a meaningful advantage over Dubble in administrative capability. However, neither tool offers audit logs — a standard enterprise requirement for tracking who accessed or modified content. Dubble has no administrative controls beyond basic team workspace management, no version control, and no content governance features. Tettra offers basic page history but not true versioned documentation with rollback capabilities. Neither tool supports multi-tenant isolation for separating content across clients, departments, or business units — a common requirement for mid-to-large enterprise deployments.
Tettra offers a dedicated success manager on its Professional plan ($12/user/month), which provides a meaningful enterprise support tier compared to Dubble's priority support included only in its Pro plan ($18/user/month). However, neither vendor publishes a formal SLA with uptime guarantees, response time commitments, or escalation paths — all of which enterprise procurement teams routinely require. Dubble, as a smaller startup founded in 2021, carries more vendor risk for enterprise buyers concerned about longevity and support continuity. Tettra, founded in 2015, has a longer track record but still lacks the enterprise support infrastructure of more mature platforms.
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