4.8
on G2
Common Questions
Q: Is Dubble SOC 2 compliant?
A: No. Dubble is not SOC 2 certified. It offers GDPR compliance but has no SOC 2 Type I or Type II certification, no HIPAA readiness, and no published security audit documentation. For any enterprise procurement process that requires SOC 2, Dubble will not pass vendor security review. Teams with compliance requirements should look at Guru or Docsie instead.
Q: Does Guru support SSO and SAML for enterprise identity management?
A: Yes, but only on the Enterprise tier. Guru offers SAML SSO as part of its Enterprise plan, which requires custom pricing and is not available on the $25/seat Starter or Builder plans. This means teams expecting SSO at mid-market pricing will need to negotiate an Enterprise contract. Docsie includes SAML, OAuth, OIDC, Azure AD, Google, and Okta SSO across its Organization and Enterprise plans without locking it behind a custom tier.
Q: Do either Dubble or Guru offer audit logs for compliance tracking?
A: Neither Dubble nor Guru provides audit logs as a documented feature. This is a significant gap for regulated industries where audit trails of user actions, content changes, and access events are required for SOX, HIPAA, or GDPR compliance evidence. Docsie includes full audit logs across its enterprise plans, providing the complete activity trail that compliance officers and auditors require.
Q: Can Guru or Dubble deliver documentation to external clients or customers?
A: Neither platform supports external client-facing documentation delivery in a meaningful enterprise sense. Guru is explicitly designed for internal knowledge management with no multi-tenant portal capability and no custom domain support. Dubble is an internal SOP tool with basic sharing. Neither supports delivering separate branded knowledge bases to multiple client organizations from one system. This is a core capability gap that Docsie addresses with its multi-tenant portal architecture.
Q: What is the true minimum cost to deploy Guru for an enterprise team?
A: Guru requires a minimum of 10 seats at $25/seat/month, creating a $250/month floor before any discounts or negotiations. SAML SSO, dedicated CSM, and advanced security features require the Enterprise tier at custom pricing, which is typically significantly higher. For small or mid-sized teams, this pricing structure is prohibitive. Docsie's Organization plan at $750/month covers up to 90 users with SSO, advanced analytics, and API access included.
Q: Is there a better alternative to both Dubble and Guru for enterprise documentation?
A: Yes—Docsie is purpose-built for enterprise documentation orchestration where both Dubble and Guru fall short. Docsie provides SOC 2 Type II, GDPR, and HIPAA-ready compliance with audit logs, a 99.9% uptime SLA, and multiple SSO options. Unlike Guru, it supports multi-tenant external portals delivering branded documentation to unlimited clients. Unlike Dubble, it includes a full content platform with version control, built-in LMS, autonomous agents, and real-time compliance monitoring for HIPAA, SOX, ITAR, and GDPR—all on private infrastructure if required.
Deep Dive Analysis
An in-depth look at four enterprise-critical dimensions where Dubble and Guru differ significantly—and where both fall short for serious enterprise documentation needs.
Guru holds a meaningful advantage here with SOC 2 Type II certification and GDPR compliance, clearing the baseline requirements for most enterprise security reviews. Dubble offers only GDPR compliance, with no SOC 2, no HIPAA, and no published security certifications beyond that. However, neither platform offers HIPAA readiness, data residency controls, or audit logs—capabilities increasingly required in regulated industries. Guru's compliance posture is adequate for internal knowledge management; Dubble's is insufficient for any enterprise procurement process involving sensitive data or regulated content.
Guru is designed for organizational scale—it supports large teams, complex permission structures, and integrates with enterprise systems like Salesforce, Zendesk, and Microsoft Teams. Its credit-based AI model does introduce limits for heavy users on lower tiers, and no published uptime SLA creates uncertainty for business-critical deployments. Dubble is explicitly a small-team tool—it lacks admin controls, has no API, no analytics, and no infrastructure designed for scale. Its browser-only capture and 25-guide free tier signal a product built for individual contributors, not enterprise knowledge operations teams with hundreds of contributors.
Guru provides a meaningful admin layer—role-based access control, an admin dashboard, API access, and analytics give IT and knowledge management teams the control they need for day-to-day governance. SAML SSO is available but requires the Enterprise tier, adding procurement complexity. Dubble offers essentially no administrative controls—no role-based access, no admin dashboard, no audit trails, and no API. Workspace management is limited to basic team sharing features. For enterprise buyers evaluating either tool, Guru is the only viable option from an administration standpoint; Dubble is not enterprise-administrable in any meaningful sense.
Neither Guru nor Dubble publishes a formal uptime SLA, which is a notable gap for enterprise buyers who require contractual service guarantees. Guru offers dedicated Customer Success Managers on Enterprise plans and priority support on Builder plans, providing a structured escalation path for large accounts. Dubble offers priority support on its Pro plan, but has no enterprise-tier support structure, no CSM assignment, and no formal SLA commitments. For mission-critical documentation infrastructure, the absence of published SLAs from both vendors is a genuine limitation that enterprise procurement teams will flag during vendor evaluation.
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