4.8
on G2
Common Questions
Q: Can Tettra publish customer-facing documentation like Document360?
A: No. Tettra is designed exclusively for internal team knowledge sharing and does not support external or customer-facing documentation portals, custom domains, or public-facing help centers. Document360 is purpose-built for external knowledge bases with custom branding, custom domains, and embeddable help widgets. If you need to serve both internal employees and external customers, you would need two separate tools — or a platform like Docsie that handles both from a single system.
Q: Does Document360 still have a free plan?
A: No. Document360 discontinued its free tier in November 2024. Existing users were grandfathered, but new users cannot access a free plan. Document360 now requires a sales conversation for all pricing, with no self-serve purchase path. A 14-day free trial is available, but the pricing itself is fully quote-based. Tettra still offers a free plan for teams up to 10 users, making it the more accessible option for small teams evaluating before committing.
Q: Which tool has better AI features — Document360 or Tettra?
A: Document360's Eddy AI suite is significantly more comprehensive — it supports 50+ language auto-translation, FAQ generation, interactive decision trees, and video/audio-to-content conversion via Floik. Tettra's Kai AI is narrower but highly effective within its scope, answering employee questions directly in Slack by querying the knowledge base. Document360 wins on AI breadth and content creation capabilities; Tettra wins on AI-powered Slack Q&A for internal teams.
Q: Can either tool handle multi-tenant documentation for multiple clients?
A: Neither Document360 nor Tettra supports multi-tenant portals where a single knowledge base powers multiple separately branded client portals. Document360 can publish external documentation but requires separate instances for each distinct client audience. Tettra is internal-only with no external delivery mechanism at all. This is a significant gap for consultancies, implementation partners, and agencies — and a key reason many enterprise buyers look beyond both tools.
Q: Is there a better alternative to both Document360 and Tettra?
A: Yes — Docsie addresses the core gaps both tools leave open. Document360 lacks multi-tenant portals and real-world video conversion; Tettra lacks external delivery, enterprise compliance, and any video capability. Docsie combines both internal and external knowledge base delivery, real-world video-to-docs conversion using multimodal AI, a built-in LMS with certifications, multi-tenant portal delivery for multiple clients, 100+ language auto-translation, and transparent pricing starting at $199/month — all on a single platform with SOC 2 Type II and GDPR compliance.
Q: Which tool is easier to get started with?
A: Tettra is notably easier to get started with — it has a free plan for up to 10 users, transparent per-user pricing starting at $4/user/month, and a minimal learning curve with clean UI. Document360's onboarding is more involved since all pricing now requires a sales conversation, there is no free tier for new users, and the platform's full feature set has a steeper learning curve. For small teams that just need a simple internal wiki, Tettra's low barrier to entry is a genuine advantage.
Q: How do Document360 and Tettra compare on enterprise security and compliance?
A: Document360 has a meaningful enterprise security posture — SOC 2 Type II certified, SAML SSO, role-based access, and audit logs. Tettra's compliance is more limited — GDPR compliant but without SOC 2 certification, audit logs, or data residency options, with SSO restricted to the highest Professional plan. For regulated industries like healthcare, finance, or government, Document360 is the stronger choice between the two — though neither matches a platform like Docsie that adds HIPAA-ready, air-gap capability, and real-time compliance monitoring.
Deep Dive
An in-depth analysis of the critical differences in use case fit, AI capabilities, enterprise readiness, and knowledge delivery approach.
Document360 and Tettra are designed for fundamentally different audiences. Document360 is purpose-built to deliver knowledge to external customers — think help centers, self-service portals, and product documentation with custom branding and domains. Tettra is built exclusively for internal team knowledge sharing, surfacing answers inside Slack where employees already work. If your goal is customer-facing documentation, Tettra is a non-starter. If your goal is internal team wikis and Slack-powered Q&A, Document360 is overkill. Most growing organizations eventually need both — and neither tool crosses that boundary well.
Document360's Eddy AI suite is notably more comprehensive — it handles FAQ generation, 50+ language auto-translation, interactive decision trees, and can convert video/audio content into documentation via the Floik acquisition. Tettra's Kai AI is narrower in scope, focused on answering employee questions directly in Slack by querying the team's knowledge base. Kai is excellent at what it does — reducing repetitive questions — but it is not a content generation tool. Document360 wins on AI breadth; Tettra wins on Slack-native AI experience. Neither tool offers real-world video processing or agentic AI with tool calls.
Document360 has meaningful enterprise credentials — SOC 2 Type II compliance, SAML SSO, role-based access, audit logs, and approval workflows for content governance. These features matter for regulated industries and larger organizations. Tettra lags considerably here — no SOC 2, no audit logs, no data residency, and SSO only on the highest plan. Tettra's compliance posture (GDPR only) is adequate for small teams but insufficient for healthcare, finance, or government contexts. Neither tool offers multi-tenant portal delivery, meaning neither can serve agencies or consultancies with multiple distinct client audiences from a single platform.
Document360 can publish documentation to external audiences through branded portals with custom domains, embeddable widgets, and helpdesk integrations — making it a credible customer-facing platform. Tettra has no external delivery mechanism at all. However, both tools share a critical limitation for consultancies and implementation partners: neither supports multi-tenant portals, where a single knowledge base powers multiple separately branded client portals. Organizations serving 5, 10, or 50 clients need to manage separate instances in both tools, creating significant overhead. Scalability for multi-client documentation delivery is a gap both platforms leave open.
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