4.8
on G2
Common Questions
Q: Why did Document360 remove its free plan?
A: Document360 discontinued its free tier in November 2024 as part of a shift to a fully sales-led go-to-market model. Existing free-tier users were grandfathered in, but new users cannot access a free tier under any circumstances. The platform now requires a sales conversation before any purchase, with no published pricing at any tier. A 14-day free trial is available, but only after engaging with their sales team.
Q: How expensive does Tettra get for larger teams?
A: Tettra's per-user pricing scales linearly and becomes expensive quickly. A 50-person team on the Basic plan costs $200/month; on Scaling it's $400/month; on Professional it's $600/month. Critically, essential features like analytics and API access are gated behind the $8/user Scaling tier, and SSO plus custom branding require the $12/user Professional plan—meaning most teams face both more users and tier upgrades driving costs up simultaneously.
Q: Does Document360 have a startup discount program?
A: Yes—Document360 offers a startup program that provides 6 months free on a Business or Enterprise plan, followed by 50% off for the next 6 months. However, eligibility requirements apply, and users have publicly reported unexpected costs despite the "free" marketing. Because all pricing is sales-negotiated, there's no transparent way to evaluate what the program actually costs your specific team until deep into a sales conversation.
Q: Is there a better alternative to both Document360 and Tettra?
A: For teams frustrated by Document360's hidden pricing and Tettra's internal-only limitations, Docsie offers a transparent alternative. Docsie's workspace-based pricing starts at $199/month for teams of 15 (not per-seat), covers both internal and customer-facing documentation, includes multi-tenant portals for multiple clients, converts any video into structured docs, supports 100+ languages, and includes a built-in LMS with certifications—all capabilities that neither Document360 nor Tettra provide in a single platform. A free plan with real AI credits is available without a credit card.
Q: Can Tettra publish customer-facing documentation?
A: No. Tettra is strictly an internal knowledge base platform. It has no custom domain support, no external documentation portal, no embeddable help widget, and no customer-facing publishing capability on any plan. If your team needs both internal wiki and customer-facing help center functionality, Tettra will require a second platform purchase—meaning your total documentation spend will be higher than either tool's pricing suggests.
Q: Does Document360 support multi-tenant portals for multiple clients?
A: No. Document360 is a single-tenant knowledge base platform—it can publish one external knowledge base per account but does not offer multi-tenant portal architecture where one knowledge base powers unlimited separately branded client portals. Agencies, implementation partners, and consultancies serving multiple clients cannot use Document360 to deliver differentiated documentation to each client without separate accounts and separate billing.
Deep Dive Analysis
An in-depth look at three dimensions that matter most when comparing pricing—value for money, how costs scale with growth, and the hidden costs that appear after you've committed.
Tettra wins on price transparency—$4 to $12 per user per month with a clear feature ladder. For small internal teams, this is genuinely affordable. Document360 offers more capability (external KB, 50+ language translation, help desk integrations, approval workflows), but hides every pricing detail behind a sales call. You cannot budget for Document360 without engaging a rep. Tettra's free tier for up to 10 users makes it a legitimate no-cost option for small teams, while Document360's discontinued free tier means there's no low-risk way to evaluate it. For teams that value pricing transparency as part of vendor trust, Tettra clearly wins this dimension—Document360's opaque model is a procurement obstacle.
Tettra's per-user model scales linearly—predictably, but expensively for large teams. A 50-person team on the Scaling plan costs $400/month; on Professional it's $600/month. Features like analytics, SSO, and API access are gated behind higher tiers, meaning teams get hit with double pressure—more users and more features forcing tier upgrades simultaneously. Document360's quote-based model makes scaling costs completely opaque. Users report that the startup program (marketed as "6 months free") includes unexpected costs, and there's no way to model growth costs without repeated sales conversations. Neither tool offers a usage-based or credit-based pricing model that rewards efficiency—every seat costs, whether actively used or not.
Document360's biggest hidden cost is time—sales-led procurement adds weeks to purchasing decisions, and the lack of self-serve means every expansion requires a negotiation. The Floik screen-recording capability acquired in 2024 sounds like a video-to-docs solution but only captures screen interactions, not real-world or training video content. Tettra's hidden costs are functional—the platform is internal-only, so any team needing customer-facing documentation must purchase a second tool entirely. No custom domain, no external portals, no embeddable widget, and no help desk integrations mean Tettra customers often end up paying for Tettra plus a separate help center or knowledge base platform. Both tools lack multi-tenant portal capabilities, meaning agencies and consultancies serving multiple clients need yet another solution.
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