4.8
on G2
Common Questions
Q: Does Document360 have a free plan in 2026?
A: No. Document360 discontinued its free tier in November 2024. Existing users were grandfathered in, but new users cannot access any free plan. A 14-day free trial is available, but all pricing now requires a sales conversation — there is no published pricing or self-serve purchase option on the Document360 website.
Q: How much does Slite actually cost for a team of 30 people?
A: On Slite's Standard plan at $8/member/month, a 30-person team pays $240/month or $2,880/year. On the Premium plan at $12.50/member/month — required for SSO and API access — that same team pays $375/month or $4,500/year. Costs scale linearly with headcount, so larger teams should evaluate whether Slite's capabilities justify the per-seat model compared to workspace-based alternatives.
Q: Why did Document360 remove its free tier?
A: Document360 moved to a fully sales-led model in November 2024, discontinuing its free tier and removing all published pricing. This shift signals a focus on mid-market and enterprise buyers who are comfortable with a sales process. Self-serve buyers and small teams looking to trial the product without a sales conversation no longer have a route in.
Q: What hidden costs should I watch for with each tool?
A: With Document360, the primary hidden cost is the sales cycle overhead — procurement time, legal review, and the inability to benchmark pricing without committing to a demo process. Users have also reported unexpected costs within the startup program. With Slite, the hidden cost is capability ceiling — teams that eventually need external publishing, custom branding, or multilingual documentation will face a full platform migration rather than a plan upgrade.
Q: Is Document360 or Slite better for external customer documentation?
A: Document360 is the clear choice for external customer documentation between these two — it supports custom domains, custom branding, embeddable widgets, help desk integrations, and multilingual publishing. Slite is strictly internal-only with no customer-facing publishing capabilities, no custom domain support, and no embeddable widget, making it unsuitable for external knowledge bases regardless of plan tier.
Q: Is there a better alternative to both Document360 and Slite?
A: Yes — Docsie addresses the core limitations of both tools. Unlike Document360, Docsie publishes transparent workspace-based pricing and allows self-serve onboarding with a free plan. Unlike Slite, Docsie supports external publishing through multi-tenant branded portals with custom domains, 100+ language auto-translation, and embeddable AI chatbots. Docsie also converts video (real-world footage, screen recordings, training videos) into structured documentation — a capability neither Document360 nor Slite offers. Its AI credit model means costs grow with content volume, not with headcount, making it a more scalable choice for teams that document at scale.
Deep Dive
An in-depth analysis of value for money, scalability costs, and hidden limitations across both pricing models.
Slite wins on entry-level value — $8/member/month for unlimited docs and Ask AI is genuinely competitive, and the free plan lets teams start without any commitment. Document360 offers more feature depth (external publishing, 50+ language translation, help desk integrations, approval workflows), but none of that is accessible without a sales conversation and a likely significant minimum spend. For internal knowledge bases at small-to-mid team sizes, Slite's price-to-feature ratio is strong. For external customer documentation, Document360's opaque pricing makes true value comparison impossible without engaging sales.
Slite's per-member pricing model is straightforward but compounds at scale — a 50-person team paying $12.50/month on Premium reaches $7,500/year before any enterprise negotiation. Document360's quote-based model means costs are unpredictable until deep into a sales process, creating budget planning challenges. Neither tool offers workspace-based or credit-based pricing that decouples cost from headcount. Growing teams on both platforms should expect significant per-seat cost increases as they scale, with Document360 adding the uncertainty of opaque pricing tiers on top of that growth trajectory.
Document360's biggest hidden cost is the sales cycle itself — engineering time, procurement delays, and the inability to self-evaluate without a demo add real organizational overhead. Users also report unexpected costs within the startup program despite its "free" branding. Slite's hidden limitation is capability ceiling — teams that outgrow internal wikis and need external publishing, custom branding, or multilingual support will face a full platform migration. Neither tool includes a built-in LMS, multi-tenant portals, or video-to-documentation conversion, meaning teams needing those capabilities must budget for additional platforms alongside their primary documentation tool.
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