4.8
on G2
Common Questions
Q: Can Slab be used for external customer documentation like Document360?
A: No. Slab is designed exclusively for internal team wikis and has no capability to publish documentation externally. It lacks custom domains, customer-facing portals, embeddable widgets, and help desk integrations. Document360 is purpose-built for external knowledge bases and supports all of these. If your goal is to serve customers or end users with documentation, Document360 is the only viable option between the two.
Q: Does Document360 still have a free plan?
A: No. Document360 discontinued its free tier in November 2024. Existing users on the free plan were grandfathered, but new users cannot access any free tier. Document360 now offers only a 14-day free trial, after which you must contact sales for pricing. Slab, by contrast, maintains a free plan for up to 10 users with real-time collaboration included.
Q: Which tool has better AI features in 2026?
A: Document360 leads significantly. Its Eddy AI suite includes FAQ generation, audio and video content extraction, interactive decision trees, and auto-translation into 50+ languages. Slab has no AI features at all — no AI writing assistance, no translation, and no chatbot. For any team that values AI in their documentation workflow, Document360 is the clear choice between the two.
Q: Do either Document360 or Slab support multi-tenant client portals?
A: Neither tool supports multi-tenant portals. Document360 is a single-tenant knowledge base platform, and Slab is an internal-only wiki with no client delivery capability. If you need to deliver documentation to multiple clients or departments from a single system with separate branding and access controls, you would need a different platform — like Docsie, which was built specifically for multi-tenant knowledge delivery.
Q: Is there a better alternative to both Document360 and Slab?
A: Yes — Docsie addresses the core limitations of both tools. Document360 lacks multi-tenant portals, real-world video conversion, and transparent pricing. Slab lacks AI, external delivery, and enterprise governance. Docsie combines all of these in a single platform — converting any video or document into structured knowledge bases, delivering through unlimited branded client portals, supporting 100+ languages, and adding a built-in LMS with certifications and autonomous agents. It's designed for teams that have outgrown either tool's scope.
Q: Which tool is better for a small team on a tight budget?
A: Slab is the more accessible option for small teams — its free plan covers up to 10 users with real-time collaboration, and the Startup plan at $6.67/user/month is the most affordable paid tier in the knowledge base category. Document360 no longer has a free tier and requires a sales conversation before any pricing is disclosed, making it a poor fit for teams that want to evaluate and purchase quickly without a procurement cycle.
Deep Dive
Document360 leads significantly on AI. Its Eddy AI suite covers FAQ generation, audio and video content extraction, interactive decision trees, and auto-translation into 50+ languages — making it genuinely useful for teams scaling multilingual documentation. Slab has zero AI features, which is a notable product gap in 2026 when AI writing assistance is table stakes. For any team that wants AI-assisted drafting, auto-translation, or chatbot deflection, Document360 is the clear winner. Slab users must rely entirely on manual writing with no AI support.
Slab and Document360 are built for fundamentally different audiences. Slab is designed exclusively for internal team wikis — it has no capability to publish externally, no custom domains, and no customer-facing portals. Document360 is purpose-built for external knowledge bases serving customers and end users, with embeddable widgets, help desk integrations, and branded portals. Teams that need to support customers should choose Document360. Teams building an internal employee wiki on a tight budget will find Slab's simplicity and free tier more practical for their specific scope.
Slab wins on pricing transparency and accessibility. The free tier covers 10 users with real collaboration, and the Startup plan at $6.67/user/month is the cheapest paid option in the knowledge base category. Document360 discontinued its free tier in November 2024 and now requires a sales call for any pricing information — no self-serve purchase path exists. For budget-conscious teams or those evaluating quickly without a procurement cycle, this is a meaningful difference. Document360's sales-led motion adds time and friction that many modern buyers actively want to avoid.
Document360 is considerably more enterprise-ready than Slab. It offers SOC 2 compliance, SAML SSO, audit logs, role-based access, approval workflows, and content governance features that regulated industries require. Slab's SSO is Business-plan only, and it lacks SOC 2, audit logs, and content reuse — making it unsuitable for compliance-heavy environments. Document360's help desk integrations with Zendesk, Intercom, and Freshdesk also give it a strong operational edge for support teams. If enterprise security, governance, or customer support workflows are requirements, Document360 is the only viable option between the two.
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