4.8
on G2
Common Questions
Q: Does Document360 have a free plan in 2026?
A: No. Document360 permanently discontinued its free tier in November 2024. Existing free users were grandfathered, but new users cannot access a free plan under any circumstances. Document360 offers a 14-day free trial, but all paid plans require contacting sales — there is no self-serve purchase option.
Q: What is the minimum cost to use Scribe with a team?
A: Scribe's Pro Team plan requires a minimum of 5 seats at $15/seat/month, meaning the smallest team plan costs $75/month ($900/year) regardless of whether you have 2 or 5 users. Enterprise pricing has been reported at $18,000 or higher annually, with a significant jump from Pro Team with no mid-tier option.
Q: Why doesn't Document360 publish its pricing?
A: Document360 moved to a fully sales-led, quote-based pricing model. This is common among mid-market SaaS platforms that customize pricing based on usage volume, number of projects, or enterprise requirements. The downside is that buyers cannot evaluate cost without entering a sales conversation, which slows procurement and makes competitor comparisons difficult.
Q: Is there a better alternative to both Document360 and Scribe for teams watching costs?
A: Docsie offers a transparent pricing model that avoids both Document360's hidden quotes and Scribe's per-seat inflation. At $199/month, Docsie's Premium plan covers 15 users with 300,000 AI credits per month — no sales call required, no minimum seat count beyond the plan. The free plan includes real AI credits to convert a 10-minute video with no credit card. For teams that need a full knowledge base platform (unlike Scribe) with published pricing (unlike Document360), Docsie is the more practical choice.
Q: What do you actually get with Scribe's free tier vs Document360's free trial?
A: Scribe's free Basic plan is permanently available but limited to browser capture only and stamps a Scribe watermark on all output, making it unsuitable for professional or customer-facing use. Document360's 14-day free trial gives access to the full platform but expires — and since there's no self-serve purchase, you must engage sales to continue. Neither option gives a low-friction, risk-free way to evaluate long-term.
Q: Can Scribe or Document360 handle multi-client documentation delivery?
A: Neither platform supports multi-tenant client portals. Document360 is a single-tenant knowledge base — if you serve five clients, you'd need five separate knowledge bases with separate billing. Scribe is designed for internal process documentation only and has no customer-facing delivery mechanism. Docsie's multi-tenant architecture lets one knowledge base power unlimited branded client portals with custom domains, making it the only option of the three for agencies or consultancies serving multiple clients.
Deep Dive
Document360's opaque pricing makes genuine value assessment impossible — you cannot compare plans without a sales conversation, and the discontinued free tier removes any low-risk entry point. Scribe's published pricing is transparent but its per-seat model means costs grow linearly with headcount. At 10 users, Scribe Pro Team costs $1,800/year for a screen-capture-only tool; Document360 likely starts in the thousands with no self-serve option. Neither tool offers workspace-based pricing, meaning you pay per person regardless of how much output you actually produce.
Scribe's per-seat structure creates a painful scaling curve: 5 users cost $900/year, 25 users cost $4,500/year, and 100 users typically require an enterprise contract at $18,000+. Document360 scales similarly through seat-based quote increases, with each added user or knowledge base adding cost. Neither platform offers a consumption-based model that lets you pay for what you process rather than who accesses it. For fast-growing teams or those serving multiple client audiences, both tools become cost-prohibitive at scale without a corresponding increase in capabilities.
Document360's startup program appears free but users report unexpected charges — a significant risk for cash-constrained startups making procurement decisions. Scribe's free tier includes a persistent watermark, making it unsuitable for professional or customer-facing output without upgrading. Neither tool includes multi-tenant portal delivery, meaning enterprises serving multiple client audiences must pay for duplicate knowledge bases rather than one system serving all audiences. Document360's Floik screen-recording integration is not included transparently in pricing communications, and Scribe locks API access, SSO, and SCIM entirely behind enterprise contracts with no self-serve path.
Scribe wins on transparency — its pricing is published, self-serve, and predictable. Document360 wins on platform depth relative to its pricing, offering a full knowledge base with AI, translations, and helpdesk integrations that justify higher spend for the right buyer. However, both tools share a fundamental pricing limitation: you pay per user seat regardless of output volume, making them expensive for teams that need to produce a lot of documentation or serve many audiences. Neither offers a consumption-based or credit-based model that rewards efficiency.
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