4.8
on G2
Common Questions
Q: Why does Docsie use workspace pricing instead of per-user pricing?
A: Docsie's workspace model prevents per-seat cost inflation as teams grow. With Tettra, adding 50 more employees adds $400/month in costs. With Docsie, you stay at the same tier price. Workspace pricing also reflects actual usage better—teams pay for processing capacity (AI credits) and infrastructure they use, not arbitrary headcount. This is especially valuable for organizations with many viewers but few content creators.
Q: How do Docsie's AI credits work and what do they cost?
A: AI credits power video-to-docs conversion, auto-translation, and content generation. Premium includes 300,000 credits/month (~10 hours of video at Standard quality), Organization includes 2 million (~66 hours). If you exceed your monthly allocation, credit packs start at $49 for 70,000 credits. Credits reset monthly, and you can purchase one-time packs without changing your subscription. This pay-for-processing model is more economical than paying per-seat for users who rarely create content.
Q: At what team size does Docsie become more cost-effective than Tettra?
A: For teams of 25-30+ users, Docsie's fixed workspace pricing typically beats Tettra's per-user model. A 30-person team pays Tettra $240/month (Scaling tier) while Docsie Premium at $199/month only covers 15 users—but Docsie Organization at $750/month covers 90 users with vastly more features. At 50+ users, Docsie offers significantly better economics. The crossover point depends on which Tettra tier you need (Basic, Scaling, or Professional for SSO).
Q: What additional tools would I need to buy alongside Tettra to match Docsie?
A: Tettra only handles internal wikis. To match Docsie's capabilities, you'd need separate tools for customer-facing documentation portals (Readme, Document360, GitBook at $200-500+/month), video-to-docs conversion (Guidde, Tango at $300+/month), translation management (Phrase, Lokalise at $200+/month), and LMS for training (Docebo, TalentLMS at $300-1,000+/month). Total cost would be $1,500-3,000+/month versus Docsie's $750/month Organization tier that includes everything.
Q: Does Docsie's free plan include real features or is it a trial?
A: Docsie's free plan is genuinely free forever and includes real AI credits to convert a 10-minute training video, one knowledge base, basic AI search, version control, and unlimited viewers across 100+ languages. It's not a time-limited trial. Tettra's free plan supports up to 10 users with basic features, making both platforms viable for small teams to evaluate without credit cards.
Q: Is Docsie's Enterprise pricing negotiable for large organizations?
A: Yes. Docsie Enterprise pricing is fully custom and designed for organizations with 100-500+ hours of monthly video processing, hundreds of users, or specific compliance requirements. Pricing negotiations consider total user count, AI credit volume, number of workspaces/portals needed, custom security reviews, dedicated support SLAs, and deployment requirements (cloud or air-gap). Annual procurement workflows and multi-year agreements typically receive favorable pricing.
Deep Dive
An in-depth analysis of how Docsie and Tettra compare on value for money, scalability costs, and hidden limitations that affect total cost of ownership.
Docsie's Premium tier at $199/month includes 15 users, 300,000 AI credits (enough to convert ~10 hours of video monthly), 3 branded documentation sites with custom domains, version control, 80,000 translation credits, AI chatbot, help desk integration, and 100+ language support. Tettra's Basic tier costs $240/month for the same 15 users but delivers only an internal wiki with Slack integration and basic features—no video conversion, no external delivery, no multi-language support, and no LMS. For teams needing comprehensive documentation capabilities beyond simple internal wikis, Docsie delivers 10x the functionality at comparable entry pricing. The value gap widens further when considering Docsie replaces multiple specialized tools (video transcription services, translation platforms, LMS systems, multi-tenant portal builders) that would each cost hundreds monthly separately.
Pricing divergence becomes dramatic at scale. A 50-person team pays Tettra $400/month (Scaling tier with analytics and API), while Docsie's Organization tier costs $750/month but includes 90 users, 2 million AI credits (~66 hours of video processing monthly), 10 workspaces for multi-client structure, SSO, advanced analytics, and priority support. At 100 users, Tettra reaches $1,200/month while Docsie remains $750 with no per-seat increase. For a 200-person organization, Tettra costs $2,400/month just for internal wiki functionality, while Docsie's Enterprise tier offers custom pricing with unlimited users, white-labeling, dedicated success management, and infrastructure capable of serving 10,000+ documentation sites. Docsie's workspace model eliminates the per-seat tax that makes traditional SaaS prohibitively expensive for larger organizations, while delivering enterprise capabilities Tettra simply doesn't offer at any price point.
Tettra's apparent affordability conceals significant limitations. The platform is internal-only with no customer-facing delivery, forcing companies to purchase separate tools like Zendesk Guide, Readme, or Document360 ($200-$500+/month) for external documentation. No multi-language support means global teams must manually maintain translations or buy translation management systems. No LMS capability requires separate training platforms like Docebo or TalentLMS ($300-$1,000+/month) for customer education. No video processing means teams still need Loom, Guidde, or manual documentation creation. Tettra's Professional tier ($12/user for SSO) costs $1,200/month for 100 users—$450 more than Docsie's Organization tier that includes SSO plus video conversion, multi-tenant portals, LMS, and 100+ languages. The real cost comparison isn't Docsie vs. Tettra alone—it's Docsie vs. Tettra plus 3-4 additional specialized tools required to match Docsie's capabilities, pushing total monthly costs to $1,500-$3,000+ for comprehensive documentation and training infrastructure.
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