4.8
on G2
Common Questions
Q: Does Scribe have audit logs for enterprise compliance?
A: No. Scribe does not currently offer audit logs, which is a significant gap for enterprises in regulated industries that require a full audit trail of who created, edited, or accessed documentation. Confluence does provide audit logs and is a stronger choice for organizations where audit trail requirements are non-negotiable. Teams in healthcare, finance, or government should evaluate this gap carefully before committing to Scribe at the enterprise tier.
Q: Which tool has better SSO and identity management for large enterprises?
A: Confluence has meaningfully more mature identity management, including support for multiple identity providers (IDPs), SCIM user provisioning, and SAML SSO — all available on its Enterprise plan for organizations with 801+ users. Scribe supports SAML and SCIM but only on its highest Enterprise tier, and it lacks multiple IDP support entirely. For large federated identity environments with complex provisioning requirements, Confluence is the stronger option.
Q: Is Scribe HIPAA compliant for healthcare enterprise deployments?
A: Scribe offers AI-powered PII/PHI redaction on its Enterprise plan, which can support HIPAA-aligned workflows for screen-captured documentation. However, Scribe does not publish a full HIPAA compliance certification or BAA (Business Associate Agreement) process publicly. Confluence does not support HIPAA at all. Organizations in healthcare requiring HIPAA-ready documentation infrastructure with formal audit trails should evaluate purpose-built alternatives like Docsie, which is HIPAA-ready with compliance monitoring built in.
Q: Can Confluence or Scribe deliver documentation to external clients through branded portals?
A: Neither tool can. Confluence is built exclusively for internal enterprise wikis and does not support custom domains or multi-tenant client portals. Scribe is similarly internal-only — it produces shareable links and embeds but has no concept of branded client portals, tenant isolation, or external delivery at scale. Organizations that need to deliver documentation to multiple clients or customer organizations simultaneously need a platform like Docsie, which supports unlimited multi-tenant portals with custom branding, custom domains, and per-tenant access controls from a single knowledge base.
Q: Is there a better alternative to both Confluence and Scribe for enterprise documentation?
A: Yes — Docsie is purpose-built to address the gaps both tools share. Where Confluence excels at internal wikis and Scribe at internal SOPs, neither can convert existing training videos into documentation, deliver content to external clients through branded portals, run a built-in LMS with certifications, or provide real-time compliance monitoring. Docsie covers all six pillars — CONVERT, MANAGE, DELIVER, LEARN, AUTOMATE, and MONITOR — with SOC 2 Type II, GDPR, HIPAA-ready, SOX, and ITAR compliance, air-gap deployment, and autonomous documentation agents on private infrastructure. It is especially well-suited for enterprise consulting firms, implementation partners, and compliance-heavy organizations that need to manage and deliver knowledge to multiple clients simultaneously.
Q: How do Confluence and Scribe compare on enterprise pricing for large teams?
A: Confluence charges per user starting at $5.42/user/month on Standard, rising to $10.44/user/month on Premium — with Enterprise pricing on custom terms for 801+ users. Annual price increases of 5–8% have been reported in 2024–2025. Scribe charges $15/seat/month on Pro Team (minimum 5 seats) and jumps to a reported $18,000–$39/user/year for Enterprise. Both models scale poorly for large teams. Docsie's workspace-based pricing at $750/month for up to 90 users with AI credits instead of per-seat fees typically delivers significantly lower total cost at enterprise scale.
Deep Dive
An in-depth analysis across the four dimensions that matter most for enterprise documentation buyers — security and compliance, scalability and performance, administration and control, and support and SLA.
Confluence holds a mature security posture with SOC 2, GDPR, and ISO 27001 certifications, advanced encryption on Enterprise, and multiple IDP support for large federated identity environments. Scribe covers SOC 2 and GDPR and adds a distinctive AI PII/PHI redaction feature on Enterprise that makes it appealing for healthcare and financial teams documenting sensitive workflows. However, Scribe lacks ISO 27001, audit logs, and data residency options — gaps that disqualify it in many regulated procurement processes. Confluence's Enterprise plan closes most gaps, but its HIPAA absence and IP whitelisting omission are notable for sensitive-data environments.
Confluence is built for genuine enterprise scale — its Cloud tier supports up to 150,000 users per site with a published 99.9% uptime SLA on Premium and above, making it one of the most scalable documentation platforms available. Scribe offers no published user capacity ceiling and no uptime SLA outside individually negotiated Enterprise contracts. Its architecture is fundamentally a capture-and-share tool, not a content platform designed for tens of thousands of concurrent users. For large enterprises with thousands of contributors, Confluence's infrastructure track record and publicly committed SLA make it the clearly more scalable option in this comparison.
Confluence provides deep administrative capabilities including space-level and page-level permissions, SCIM user provisioning, audit logs, multiple IDP configurations, and automated governance rules — critical for IT and security teams managing large user populations. Scribe's administration is comparatively lightweight: role-based access and approval workflows are available from Pro Team, but SCIM provisioning and SSO require the Enterprise upgrade, and audit logs are absent entirely. The lack of an API in Scribe further limits automation of user management and content governance. Enterprises with strict provisioning and audit requirements will find Confluence substantially more capable out of the box.
Confluence backs its Premium and Enterprise plans with 24/7 support and a formally committed 99.9% uptime SLA — critical for organizations where documentation downtime impacts production workflows. Atlassian's global support infrastructure, dedicated success management on Enterprise, and extensive public documentation set a high baseline. Scribe offers dedicated support on Enterprise contracts, but published SLA terms are only available through negotiated agreements and there is no 24/7 support tier listed publicly. For enterprise procurement teams requiring contractually committed response times and uptime guarantees before signing, Confluence's documented commitments represent a lower procurement risk than Scribe's more opaque Enterprise terms.
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