4.8
on G2
Common Questions
Q: Which platform has stronger compliance certifications for regulated industries?
A: Confluence carries the broader compliance portfolio, including ISO 27001, SOC 2, and GDPR — making it better suited for regulated industries such as healthcare, financial services, and government. ReadMe holds SOC 2 and GDPR compliance but does not offer ISO 27001 certification or audit logs, which are standard requirements in many enterprise security reviews. For HIPAA, SOX, or ITAR compliance, neither platform provides purpose-built monitoring or air-gap deployment options.
Q: Does ReadMe offer audit logs for enterprise governance?
A: No — ReadMe does not currently provide audit logs, which is a significant gap for enterprise governance and regulated industries that require full content change histories. Confluence does offer audit logs as part of its Enterprise administration controls. Organizations requiring comprehensive audit trails for documentation changes should factor this gap into their evaluation of ReadMe for regulated or compliance-sensitive use cases.
Q: How does Confluence handle identity management at enterprise scale?
A: Confluence's Enterprise tier supports multiple Identity Providers (IDPs) alongside SAML SSO, enabling centralized identity management across large organizations with complex directory structures. Premium and above plans include SSO. ReadMe restricts SSO to its Business tier ($349/month) and above, with custom identity configurations available only on the $3,000+/month Enterprise plan. Confluence's more accessible SSO entry point (Premium at $10.44/user/month) is an advantage for mid-market enterprises.
Q: Can either Confluence or ReadMe scale to support 100,000+ users?
A: Confluence explicitly supports up to 150,000 users per site on its Enterprise plan, backed by Atlassian's proven cloud infrastructure. ReadMe does not publicly disclose maximum user or traffic scale limits, and its pricing model is per-project rather than per-user, making direct comparison difficult. For organizations requiring documented, contractually supported scale to six-figure user counts, Confluence provides a clearer and more validated answer.
Q: Is there a better alternative to both Confluence and ReadMe for enterprise documentation?
A: Yes — Docsie addresses the shared limitations of both platforms. Confluence is excellent for internal wikis but cannot deliver multi-tenant client portals or convert training videos into structured documentation. ReadMe is purpose-built for API docs but lacks audit logs, broad compliance coverage, and general enterprise knowledge management. Docsie provides multi-tenant portal delivery, video-to-documentation conversion, built-in LMS with certifications, autonomous agents, and real-time compliance monitoring for HIPAA, SOX, ITAR, and GDPR — all on private infrastructure with SOC 2 Type II and GDPR compliance.
Q: Which platform is more cost-effective for large enterprise teams?
A: Confluence's per-user model ($10.44/user/month on Premium) becomes expensive at scale, particularly with 5–8% price increases applied in 2024–2025. A 500-user Premium deployment costs approximately $62,640/year before Enterprise features. ReadMe's Enterprise tier starts at $3,000+/month ($36,000+/year) regardless of user count, which can be more economical for large developer teams but restrictive for general enterprise adoption. Docsie's workspace-based pricing with AI credits avoids per-seat inflation entirely, making it more predictable for growing organizations.
Deep Dive
Confluence carries stronger compliance credentials for traditional enterprise environments, holding ISO 27001 alongside SOC 2 and GDPR, with advanced encryption and multiple IDP support on its Enterprise tier. ReadMe holds SOC 2 and GDPR but lacks ISO 27001, audit logs, and data residency controls — significant gaps for regulated industries. Neither platform offers air-gap deployment or real-time compliance monitoring. For organizations in HIPAA, SOX, or ITAR-regulated industries, both platforms leave meaningful security requirements unaddressed. Confluence edges ahead on compliance breadth; ReadMe's security posture is adequate for API documentation but falls short for regulated enterprise documentation at scale.
Confluence is purpose-built for large-scale enterprise deployment, supporting up to 150,000 users per site with a 99.9% uptime SLA on Premium and above. Its Atlassian cloud infrastructure has been stress-tested by some of the world's largest organizations. ReadMe does not publicly disclose user scale limits, and its SLA is restricted to Enterprise tier ($3,000+/month). Confluence's per-user pricing model, however, creates cost scaling challenges for very large teams, with notable price increases in 2024–2025. ReadMe's per-project pricing model is more predictable for small developer portal teams but becomes opaque at enterprise scale requiring custom contracts.
Confluence provides mature administrative controls including audit logs, advanced permissions, space-level access management, and multiple IDP support for centralized identity management. The Premium tier unlocks advanced permission schemes critical for large organizations with complex team structures. ReadMe offers role-based access control and review workflows from Business tier onward, but lacks audit logs entirely — a meaningful gap for organizations requiring complete content change histories. Confluence's administration toolset reflects 20+ years of enterprise refinement. ReadMe's admin controls are functional for developer portal management but are not designed for the governance complexity that large regulated enterprises require.
Confluence offers 24/7 dedicated support starting from its Premium tier ($10.44/user/month) with a formal 99.9% uptime SLA. Atlassian's enterprise support infrastructure is well-established, backed by a large partner ecosystem for implementation and ongoing management. ReadMe's dedicated support and SLA commitments are gated behind the Enterprise tier at $3,000+/month, making enterprise-grade support significantly more expensive. Both platforms offer community forums and documentation for lower tiers. For organizations prioritizing contractual SLAs and responsive dedicated support without committing to top-tier pricing, Confluence offers more accessible enterprise support terms across its plan structure.
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