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Transform support screencasts and bug fix videos into searchable troubleshooting documentation. Perfect for support teams, technical writers, and product teams documenting solutions and reducing repeat tickets.
Watch It Work
See how Loom recordings become searchable step-by-step guides instantly
Join remote teams using Docsie to convert Loom recordings into searchable documentation
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Support screencasts become searchable troubleshooting guides
Why Docsie is Different
Most tools just convert speech to text. Docsie's multimodal AI actually watches your videos—reading on-screen text, identifying UI elements, and understanding visual context.
AI watches and understands video content—reads on-screen text, identifies UI elements, detects visual changes, and understands what's happening in each frame
Correlates what's being said with what's being shown. Understands technical terminology, product names, and industry jargon—no more 'sequel' instead of 'SQL'
Identifies important visual moments—UI changes, diagram reveals, key screens—and captures them as illustrations correlated with text
Simple Process
Powered by Docsie Copilot's agentic AI system
Drop your training video, product demo, or tutorial into Docsie. Supports all major formats: MP4, MOV, AVI, WebM
Multimodal AI watches the video, reads on-screen text, identifies UI elements, and creates structured documentation in real-time
Get professionally formatted documentation with screenshots, step-by-step instructions, and structured content ready to publish
Everything you need to convert support videos into searchable troubleshooting documentation
Automatically identify and index error messages, codes, and symptoms for instant searchability
AI structures troubleshooting content into symptoms, diagnostics, root causes, and solutions
Automatically link related issues, similar symptoms, and alternative solutions
Generate fully searchable guides indexed by error message, symptom, and product area
Automatically capture error screens, before/after states, and resolution steps as visual aids
Track which product versions are affected and which solutions apply to each version
Watch how Docsie Copilot analyzes both audio and video—seeing UI elements, reading on-screen text, and capturing code—to create structured documentation
No credit card required • 14-day free trial
Common Questions
Everything you need to know about converting support videos to troubleshooting guides
Q: How does the AI identify error messages and symptoms?
A: Docsie's multimodal AI watches your support videos and automatically identifies error messages (both spoken and displayed on-screen), recognizes error codes, extracts stack traces, and identifies symptom descriptions. It creates searchable indexes so users can find solutions by typing the exact error message or describing symptoms.
Q: Can this reduce our support ticket volume?
A: Yes. By converting support screencasts into searchable troubleshooting guides, users can self-serve and find solutions in seconds instead of opening tickets. Most teams see 40-60% reduction in repeat tickets for documented issues within the first month.
Q: How does it handle solutions that change between product versions?
A: The AI identifies product version references in your videos and can track which solutions apply to which versions. You can organize troubleshooting guides by product version, mark deprecated solutions, and cross-link to updated procedures.
Q: Can users search by error message to find the exact solution?
A: Absolutely. The generated troubleshooting guides are fully indexed by error message, error code, symptom description, and product area. Users type 'Error 500' or 'checkout fails' and immediately find the relevant solution guide—no watching videos or scrolling through long documents.
Q: What if our senior engineer's screencast doesn't explain the root cause verbally?
A: Docsie's visual AI watches what the engineer does on-screen—identifying the diagnostic steps, configuration changes, and solution implementation even if not verbally explained. It correlates actions with outcomes to create complete troubleshooting documentation.
Still have questions?
Book a DemoCompatible with major video platforms and formats
Process YouTube videos and playlists
Convert Vimeo content
Convert Loom recordings
Support for MP4, AVI, WebM, MOV
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