4.8
on G2
Docsie helps enterprises routing users to department-specific docs. Route users to the right docs by email domain, Azure AD groups, SSO claims, or custom rules. Full audit trail with session revocation.
Join forward-thinking teams using Docsie
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Your HR team doesn't need engineering docs. Your sales team doesn't need IT policies. Yet most companies dump everyone into one giant knowledge base and wonder why adoption is terrible.
Why Docsie
No more access request tickets. No more wasted time searching. Just seamless routing based on who your people already are.
Define rules once based on email domain, department, or your existing SSO groups. Docsie automatically sends every user to their department's knowledge base without IT touching anything. When someone changes roles, their access updates automatically through your directory.
Every login, every document view, every routing decision is logged. You can see exactly who accessed what and when, plus revoke sessions instantly if someone leaves or changes departments. Your security team gets the visibility they demand without extra work.
Already using Azure AD, Okta, or another SSO provider? Docsie plugs right in and uses the groups you've already created. No migration, no duplicate user management, no asking IT to maintain yet another system. It just works.
See how organizations use department-based routing to cut through the noise and get people the docs they actually need.
A 500-person SaaS company was drowning in documentation chaos. Engineers saw customer support scripts, sales saw technical architecture docs, and nobody could find what they needed. They implemented department-based routing using email domains and cut search time by 70%.
A healthcare provider needed to ensure clinical staff saw treatment protocols while administrative staff only accessed billing and HR documentation. They used Azure AD group mapping to automatically route users based on role, maintaining strict compliance without manual access reviews.
A manufacturing company works with dozens of contractors who need documentation access but shouldn't see internal policies, financials, or strategic plans. They created custom routing rules for contractor email domains, giving vendors exactly what they need and nothing more.
Everything you need to route users intelligently and keep your knowledge base secure.
Automatically route users based on their email address—perfect for separating contractors, partners, and departments.
Use the groups you've already created in your identity provider to control who sees what.
Build complex rules based on any combination of email, group membership, or custom claims from your SSO.
See exactly who accessed which knowledge base and when, with exportable logs for compliance reviews.
Immediately cut off access when someone leaves or changes roles—no waiting for cache to expire.
When someone moves departments in your directory, their knowledge base access updates automatically.
Common Questions
Get answers to the questions we hear most from enterprise IT and security teams.
Q: How long does it take to set up department-based routing?
A: Most organizations have basic routing running in under an hour. You connect your SSO provider, map a few groups or email domains to knowledge bases, and you're done. More complex rules with multiple conditions might take a few hours to configure and test.
Q: Can we test routing rules before rolling them out to everyone?
A: Absolutely. You can create routing rules and test them with specific users or groups before applying them company-wide. Most teams test with a small pilot group first, then expand once they're confident everything works.
Q: What happens if someone doesn't match any routing rule?
A: You define a default knowledge base for anyone who doesn't match your specific rules. This ensures nobody gets stuck at a login screen, and you can always review access logs to see if you need to adjust your routing logic.
Q: How do we prove to auditors that the right people saw the right documents?
A: Docsie maintains a complete audit trail showing which user accessed which knowledge base, when they logged in, and how they were routed. You can export these logs for compliance reviews or security audits anytime you need them.
Q: Can we revoke access immediately if someone leaves the company?
A: Yes. You can manually revoke individual sessions instantly, or when you remove someone from your SSO provider, they automatically lose access to all Docsie knowledge bases. No waiting period, no cached credentials—immediate lockout.
Still have questions?
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