4.8
on G2
Docsie helps B2B companies needing SSO-protected customer docs. Multi-tenant, white-labeled documentation portals with SSO, branding, viewer management, and audit trails. Host docs, AI chat, learning courses, forms, and RAG chatbots under your brand.
Join forward-thinking teams using Docsie
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B2B buyers demand enterprise-grade security and a seamless brand experience. Without SSO-protected documentation, you're forcing customers to juggle passwords, compromising security, and diluting your brand.
Why Docsie
The only documentation platform built for B2B companies that need both ironclad access control and brand-perfect customer portals.
Integrate with any enterprise identity provider in minutes, not months. Support SAML 2.0, OAuth, Azure AD, Okta, OneLogin, and more. Your customers' IT teams get the access control they demand, and you get fewer security questionnaires blocking deals.
Assign different documentation to different customer segments, user roles, or subscription tiers — all behind SSO. Your enterprise customers see advanced guides, trial users see getting-started content, and partners see channel resources. One portal, infinite flexibility.
See which companies are engaging with your docs, which articles drive product adoption, and where customers get stuck. Real usage analytics tied to actual user accounts help your customer success team intervene before customers churn.
See how B2B companies use SSO-protected knowledge bases to scale support, reduce churn, and close enterprise deals.
Your SaaS serves hundreds of business customers, each with dozens or hundreds of users. Every customer needs to control who accesses documentation using their own identity provider, while you need to control what content each customer tier sees.
Enterprise buyers won't sign contracts unless your support resources integrate with their SSO. Generic help centers become deal-breakers when IT teams discover employees need separate login credentials for product documentation.
Your channel partners need access to sales enablement, technical documentation, and training materials — but not the same content you provide direct customers. SSO ensures only authorized partner employees access partner-specific resources.
Everything you need to deliver secure, branded documentation that enterprise customers trust.
Works with SAML 2.0, OAuth 2.0, Azure AD, Okta, OneLogin, Google Workspace, and any enterprise identity provider your customers use.
Custom domains, your logo, your colors, your fonts — customers never see Docsie branding unless you want them to.
Export complete logs of who accessed what content and when, satisfying compliance and security teams.
Show different documentation to different user roles, departments, or subscription tiers based on SSO attributes.
Each customer account gets isolated, secure access to their documentation while you manage everything from one dashboard.
Even your AI-powered documentation assistant respects access controls, only answering questions about content users are authorized to see.
Common Questions
Get answers to the questions B2B teams ask before implementing SSO-protected customer documentation.
Q: How long does SSO integration take to set up?
A: Most teams complete SSO setup in under an hour. We provide step-by-step guides for all major identity providers, and our support team can join a call if you need help. No custom development or engineering resources required.
Q: Can we use different SSO providers for different customer accounts?
A: Yes. Each customer account can authenticate through their own identity provider. Customer A might use Okta while Customer B uses Azure AD — Docsie handles all of them seamlessly in the same portal.
Q: What if some customers don't have SSO?
A: You can offer both SSO and traditional email/password authentication in the same portal. Smaller customers without SSO can still access documentation securely, while enterprise customers use their identity providers.
Q: How do audit logs work for compliance requirements?
A: Docsie captures every documentation access event including user identity, timestamp, content viewed, and session details. Export logs as CSV or integrate with your SIEM tools. Logs are tamper-proof and retained according to your compliance requirements.
Q: Is our customer data isolated from other tenants?
A: Absolutely. Each customer account is logically isolated with strict access controls. Customers can only see their own data, users, and documentation. Your data architecture meets enterprise multi-tenancy security standards.
Still have questions?
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