4.8
on G2
Docsie helps enterprises wanting domain-specific AI for their docs. No-code platform to build custom AI agents for your docs. Connect external APIs, add internal knowledge, auto-routing. Create a Jira assistant or compliance bot in minutes.
Join forward-thinking teams using Docsie
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Generic chatbots don't understand your business. Manual search wastes hours. Your teams need AI that knows your products, policies, and processes—not just generic responses.
Why Docsie
Purpose-built AI agents trained on your documentation, your terminology, your workflows.
Your AI assistant learns your industry terminology, product names, and internal processes. No more generic responses that force users to dig deeper. It understands the difference between your Q3 compliance policy and Q4 updates because you trained it on your actual documentation.
Link your AI assistant to your existing tools—Jira, Salesforce, internal databases—without writing code. When someone asks about a ticket status or customer account, your assistant pulls live data and documentation together in one response.
Build a compliance bot for legal, a troubleshooting assistant for support, and an onboarding guide for HR—all sharing the same underlying knowledge base but tailored to each team's needs. Create them in minutes, not months.
See how enterprise teams deploy custom AI assistants to solve specific business challenges.
Your support team handles the same questions repeatedly while complex issues go unresolved. A custom AI assistant trained on your product documentation, troubleshooting guides, and past ticket resolutions gives customers instant answers to common problems and routes complex issues to the right specialist.
Compliance teams struggle to keep everyone updated on policy changes across multiple departments and regions. Build a compliance assistant that monitors your policy documentation, alerts teams to regulatory updates, and answers employee questions about current procedures—ensuring everyone follows the latest guidelines.
Your operations teams manage hundreds of processes—from IT provisioning to facility requests—scattered across wikis, SharePoint, and email. Create an operations assistant that knows every standard operating procedure, connects to your ticketing system, and guides employees through the right process every time.
Everything you need to build, deploy, and manage custom AI assistants for your knowledge base.
Create custom AI assistants in minutes without developer resources—just point to your documentation and configure behavior.
Connect your AI to Jira, Salesforce, databases, and internal tools to pull live information alongside documentation.
Route questions to the right AI agent or human expert based on topic, complexity, or business rules you define.
Train your assistant on multiple documentation sets, internal wikis, and proprietary resources for comprehensive answers.
Your AI respects existing access controls—users only get answers from documentation they're authorized to see.
See what users ask, where AI succeeds or struggles, and identify documentation gaps to fill.
Common Questions
Get answers to common questions about deploying custom AI assistants for your knowledge base.
Q: How long does it take to build and deploy a custom AI assistant?
A: Most teams have their first AI assistant answering questions within a few hours. You point the system to your documentation, configure the assistant's behavior, and test responses. More complex assistants with business system integrations typically take a few days to refine, not months.
Q: Do we need developers or data scientists to create AI agents?
A: No. The platform is designed for operations teams, documentation managers, and business analysts to build assistants without code. If you can organize documentation and define business rules, you can build AI agents. Developer involvement is only needed if you want very custom integrations.
Q: Can we start with one use case and expand later?
A: Absolutely. Most enterprises start with one high-impact use case—like support or compliance—prove value, then roll out additional AI assistants to other departments. Each new agent benefits from the knowledge base you've already built.
Q: How do you ensure the AI only shares information with authorized users?
A: The AI assistants respect your existing permission structure. If a user doesn't have access to certain documentation in your system, the AI won't include that information in responses. You control access rules the same way you do today.
Q: Where is our documentation and data stored?
A: Your documentation stays in your Docsie account with enterprise-grade encryption. You control where data is hosted and can choose cloud regions that meet your compliance requirements. We're SOC 2 certified and support SSO, audit logging, and data residency requirements for regulated industries.
See how Docsie can help your team today.
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