4.8
on G2
Docsie helps IT teams building internal AI workflows. No-code platform to build custom AI agents for your docs. Connect external APIs, add internal knowledge, auto-routing. Create a Jira assistant or compliance bot in minutes.
Join forward-thinking teams using Docsie
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Your team shouldn't need to dig through Confluence, Slack, or outdated wikis every time they need to know how something works. And you shouldn't be the bottleneck answering the same questions over and over.
Why Docsie
Your IT team already has enough on their plate—build intelligent documentation assistants in minutes, not months.
Build custom AI agents using a simple visual builder. Connect your documentation, set up response rules, and deploy—all without touching a line of code. If you can use a flowchart tool, you can build an AI assistant.
Connect to Jira, ServiceNow, Slack, your HR systems, or any internal tool your team already uses. Your AI agent pulls information from everywhere and delivers answers where people actually work. No migration headaches.
Your AI agents learn which questions get asked most and improve their responses based on real usage. Add new documentation or update existing content, and your agents automatically stay current without manual retraining.
See how IT teams are using Docsie to eliminate documentation chaos and reduce support tickets.
Your helpdesk is drowning in password resets, VPN setup questions, and 'how do I access this system?' tickets. Build an AI agent that handles tier-1 support automatically, checking credentials against Active Directory and walking users through common fixes step-by-step.
When auditors ask for your SOC 2 controls or GDPR procedures, your team scrambles through outdated documents. Create a compliance bot that knows every policy version, who approved what, and can generate audit reports on demand.
Your runbooks are scattered across wikis, Slack threads, and tribal knowledge. Build an AI agent that answers deployment questions, explains infrastructure decisions, and helps junior engineers troubleshoot without bothering senior staff at 2 AM.
Everything you need to build AI agents that solve real problems for your team.
Drag-and-drop interface to create custom AI workflows without developer resources.
Automatically direct questions to the right knowledge source or escalate to humans when needed.
Pull data from Jira, Slack, ServiceNow, HR systems, or internal databases your team relies on.
Upload your runbooks, procedures, and tribal knowledge to train agents on your specific environment.
See what questions get asked most and identify documentation gaps your team actually needs filled.
Ensure sensitive information only goes to authorized users based on their permissions.
Common Questions
What IT teams want to know before building their first AI agent.
Q: How long does it take to build and deploy our first AI agent?
A: Most teams have their first agent answering questions within 2-3 hours. You upload your documentation, configure which questions it should handle, and test it with your team. No developer resources or project planning needed.
Q: Do we need to migrate all our documentation to Docsie first?
A: No. Docsie connects to documentation wherever it lives—Confluence, SharePoint, Google Docs, your internal wiki, or local files. Your AI agent pulls information from all these sources without requiring migration.
Q: What happens when the AI agent doesn't know the answer?
A: You control the escalation flow. The agent can say 'I don't know and I've notified the IT team,' route the question to a specific person, or create a ticket in your helpdesk system. You decide the fallback behavior.
Q: How do we ensure the AI agent only shares information with authorized people?
A: Docsie respects your existing permissions. If someone can't access a document in SharePoint, the AI agent won't share information from it. You can also set custom access rules for specific agent responses.
Q: Where does our documentation and conversation data get stored?
A: You choose. Docsie can run in your own cloud environment or use our SOC 2 compliant infrastructure. Your documentation never trains public AI models—everything stays within your environment.
Still have questions?
Book a DemoSee how Docsie can help your team today.
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