4.8
on G2
Document360
Scribe
Document360 hides all pricing behind a sales call with no free tier, while Scribe charges per seat with a $75/month team minimum and enterprise costs exceeding $18,000/year. This page breaks down exactly what you pay, what you get, and why neither pricing model serves growing teams well.
Pricing Feature Matrix
A feature-by-feature breakdown of what each platform includes at its various pricing tiers — so you can evaluate actual value, not just headline numbers.
| Feature / Plan Detail |
Document360
|
Scribe
|
|---|---|---|
| Free Plan Available | ||
| Free Plan Details | Discontinued Nov 2024 | Browser capture only, watermark, basic sharing |
| Free Trial | 14 days | |
| Entry-Level Paid Price | Quote-based (contact sales) | $29/user/month (Pro Personal) |
| Team Plan Price | Quote-based (contact sales) | $15/seat/month (5-seat minimum = $75/month) |
| Enterprise Price | Quote-based (contact sales) | Custom ($18,000–$39/user/year reported) |
| Pricing Transparency | ||
| Self-Serve Purchase | ||
| Custom Branding / Remove Watermark | Pro Personal+ ($29/user/month) | |
| Desktop App Capture | Pro Personal+ ($29/user/month) | |
| PDF Export | Pro Personal+ ($29/user/month) | |
| Team Workspace & Collaboration | Pro Team+ ($15/seat/month, min 5 seats) | |
| Approval Workflows | Pro Team+ ($15/seat/month) | |
| Analytics & Reporting | Pro Team+ ($15/seat/month) | |
| SSO (SAML / SCIM) | Enterprise tier | Enterprise only |
| AI PII / PHI Redaction | Enterprise only | |
| IP Whitelisting | Enterprise only | |
| API Access | ||
| 50+ Language Translation | Basic translation feature (no auto-translation) | |
| Knowledge Base Platform | ||
| Startup Program | 6 months free Business/Enterprise + 50% off next 6 months (must qualify; unexpected costs reported) |
Pricing data as of February 2026. Document360 pricing is entirely quote-based and not publicly disclosed. Scribe enterprise pricing based on user-reported figures. Always verify current pricing with each vendor.
Strengths & Weaknesses
Deep Dive
Document360's opaque pricing makes genuine value assessment impossible — you cannot compare plans without a sales conversation, and the discontinued free tier removes any low-risk entry point. Scribe's published pricing is transparent but its per-seat model means costs grow linearly with headcount. At 10 users, Scribe Pro Team costs $1,800/year for a screen-capture-only tool; Document360 likely starts in the thousands with no self-serve option. Neither tool offers workspace-based pricing, meaning you pay per person regardless of how much output you actually produce.
Scribe's per-seat structure creates a painful scaling curve: 5 users cost $900/year, 25 users cost $4,500/year, and 100 users typically require an enterprise contract at $18,000+. Document360 scales similarly through seat-based quote increases, with each added user or knowledge base adding cost. Neither platform offers a consumption-based model that lets you pay for what you process rather than who accesses it. For fast-growing teams or those serving multiple client audiences, both tools become cost-prohibitive at scale without a corresponding increase in capabilities.
Document360's startup program appears free but users report unexpected charges — a significant risk for cash-constrained startups making procurement decisions. Scribe's free tier includes a persistent watermark, making it unsuitable for professional or customer-facing output without upgrading. Neither tool includes multi-tenant portal delivery, meaning enterprises serving multiple client audiences must pay for duplicate knowledge bases rather than one system serving all audiences. Document360's Floik screen-recording integration is not included transparently in pricing communications, and Scribe locks API access, SSO, and SCIM entirely behind enterprise contracts with no self-serve path.
Scribe wins on transparency — its pricing is published, self-serve, and predictable. Document360 wins on platform depth relative to its pricing, offering a full knowledge base with AI, translations, and helpdesk integrations that justify higher spend for the right buyer. However, both tools share a fundamental pricing limitation: you pay per user seat regardless of output volume, making them expensive for teams that need to produce a lot of documentation or serve many audiences. Neither offers a consumption-based or credit-based model that rewards efficiency.
Pricing Breakdown
Side-by-side pricing tiers for both platforms, including what is and is not included at each level.
Scribe wins the pricing transparency battle decisively — its plans are published, self-serve, and predictable. Document360 requires a sales call for every purchase decision, which slows procurement and makes budgeting unreliable. However, Scribe's per-seat model becomes expensive quickly: a 20-person team pays $3,600/year for a tool that only creates screenshot guides from screen recordings with no knowledge base, no version control, and no API. Document360 offers a far richer platform but with no pricing visibility and a discontinued free tier that eliminates any low-risk trial. Both tools force buyers into pricing structures that inflate costs with team size rather than rewarding actual usage. Docsie's workspace-based AI credit model — starting at $199/month for 15 users — separates cost from headcount entirely, making it more economical for teams that grow.
Our Recommendation
Document360 is a purpose-built knowledge base platform with strong AI capabilities, helpdesk integrations, and content governance — but its complete pricing opacity and discontinued free tier make procurement frustrating and budget planning unreliable. Scribe is the fastest way to turn screen workflows into annotated step-by-step guides, with transparent per-seat pricing and a self-serve model — but its $75/month team minimum, lack of API access, and enterprise pricing cliff ($18,000+) make it expensive relative to its narrow feature scope.
Choose Document360 if you need...
Choose Scribe if you need...
Choose Docsie if you need...
Winner: Docsie
Both Document360 and Scribe share pricing model problems that Docsie directly addresses: Document360 hides all pricing and requires sales contact for every purchase, while Scribe's per-seat fees scale costs painfully with team size. Docsie's workspace-based AI credit pricing is transparent, self-serve, and consumption-oriented — you pay for what you process, not per head. Beyond pricing, Docsie fills the capability gaps both tools leave open: multi-tenant client portals (neither competitor offers this), real-world video-to-docs conversion (neither competitor handles this), built-in LMS with certifications, autonomous agents, and real-time compliance monitoring — all in one platform at a published price.
Common Questions
Q: Does Document360 have a free plan in 2026?
A: No. Document360 permanently discontinued its free tier in November 2024. Existing free users were grandfathered, but new users cannot access a free plan under any circumstances. Document360 offers a 14-day free trial, but all paid plans require contacting sales — there is no self-serve purchase option.
Q: What is the minimum cost to use Scribe with a team?
A: Scribe's Pro Team plan requires a minimum of 5 seats at $15/seat/month, meaning the smallest team plan costs $75/month ($900/year) regardless of whether you have 2 or 5 users. Enterprise pricing has been reported at $18,000 or higher annually, with a significant jump from Pro Team with no mid-tier option.
Q: Why doesn't Document360 publish its pricing?
A: Document360 moved to a fully sales-led, quote-based pricing model. This is common among mid-market SaaS platforms that customize pricing based on usage volume, number of projects, or enterprise requirements. The downside is that buyers cannot evaluate cost without entering a sales conversation, which slows procurement and makes competitor comparisons difficult.
Q: Is there a better alternative to both Document360 and Scribe for teams watching costs?
A: Docsie offers a transparent pricing model that avoids both Document360's hidden quotes and Scribe's per-seat inflation. At $199/month, Docsie's Premium plan covers 15 users with 300,000 AI credits per month — no sales call required, no minimum seat count beyond the plan. The free plan includes real AI credits to convert a 10-minute video with no credit card. For teams that need a full knowledge base platform (unlike Scribe) with published pricing (unlike Document360), Docsie is the more practical choice.
Q: What do you actually get with Scribe's free tier vs Document360's free trial?
A: Scribe's free Basic plan is permanently available but limited to browser capture only and stamps a Scribe watermark on all output, making it unsuitable for professional or customer-facing use. Document360's 14-day free trial gives access to the full platform but expires — and since there's no self-serve purchase, you must engage sales to continue. Neither option gives a low-friction, risk-free way to evaluate long-term.
Q: Can Scribe or Document360 handle multi-client documentation delivery?
A: Neither platform supports multi-tenant client portals. Document360 is a single-tenant knowledge base — if you serve five clients, you'd need five separate knowledge bases with separate billing. Scribe is designed for internal process documentation only and has no customer-facing delivery mechanism. Docsie's multi-tenant architecture lets one knowledge base power unlimited branded client portals with custom domains, making it the only option of the three for agencies or consultancies serving multiple clients.
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