4.8
on G2
Document360
Guru
Document360 and Guru both target enterprise knowledge management, but serve different primary use cases. Document360 focuses on external customer knowledge bases with hidden pricing and strong help desk integrations. Guru specializes in internal knowledge verification with AI agents and a 10-seat minimum. Neither offers multi-tenant portals or real-world video conversion capabilities that modern enterprises need.
Feature Matrix
A comprehensive evaluation of enterprise-critical capabilities including security, compliance, scalability, administration, and support features for both platforms.
| Enterprise Feature |
Document360
|
Guru
|
|---|---|---|
| SOC 2 Type II Compliance | ||
| GDPR Compliance | ||
| HIPAA Ready | ||
| SSO (SAML) | Enterprise only | |
| SSO (OAuth/OIDC) | ||
| Audit Logs | ||
| Role-Based Access Control | ||
| Granular Permissions | ||
| Data Residency Options | ||
| Multi-Tenant Portals | ||
| API Access | ||
| Webhooks | ||
| Custom Domain Support | ||
| White-Label Capability | Partial | |
| Dedicated Support | Enterprise only | |
| SLA Guarantees | Enterprise only | Enterprise only |
| Version Control | Via verification | |
| Approval Workflows | Verification workflows | |
| Video-to-Docs Conversion | Screen recording only | |
| Content Reuse & Templates | ||
| 50+ Language Support | ||
| AI Content Generation | Eddy AI | Knowledge Agents |
| Transparent Pricing | Partial | |
| Free Tier Available | Discontinued | |
| Minimum Seat Requirement | None | 10 seats ($250/mo) |
Data as of February 2026. Enterprise features often require top-tier plans. Document360 discontinued its free tier in November 2024. Guru enforces a 10-seat minimum on all paid plans.
Strengths & Weaknesses
Deep Dive
An in-depth analysis of the four critical dimensions of enterprise readiness—security and compliance, scalability and performance, administration and control, and support and SLA commitments.
Both Document360 and Guru hold SOC 2 Type II certification and GDPR compliance, meeting baseline enterprise security requirements. Document360 provides audit logs for tracking content changes and user actions, critical for compliance reporting, while Guru lacks this capability. Both offer SAML SSO, though Guru restricts it to Enterprise plans. Neither platform offers HIPAA-ready infrastructure, OAuth/OIDC SSO flexibility, or data residency options for EU or regional compliance needs. Document360's audit trail gives it a slight edge for regulated industries, but both fall short of comprehensive enterprise security requirements like granular data residency, advanced encryption options, or compliance frameworks beyond SOC 2 and GDPR.
Document360 scales well for external knowledge base delivery with custom domains and CDN support, handling high traffic customer documentation portals. However, it lacks multi-tenant architecture, requiring separate instances for each client—expensive and operationally complex for agencies. Guru scales for internal team knowledge with strong Slack integration and browser extension, but provides no infrastructure for external delivery or client portals. Neither platform publishes uptime SLAs outside Enterprise tiers, and neither offers the architectural flexibility to serve thousands of branded portals from one system. For true enterprise scale—especially serving multiple clients or business units—both platforms require significant workarounds or force customers into expensive multi-instance deployments.
Document360 offers robust approval workflows, version control, and role-based access control suitable for enterprise content governance. Its audit logs track who changed what and when—critical for compliance. Guru provides unique verification workflows where subject matter experts review and validate knowledge, preventing documentation drift. Both platforms support granular permissions and team collaboration. However, Document360's hidden pricing creates procurement friction, and Guru's 10-seat minimum ($250/month floor) prices out smaller teams. Neither offers true multi-workspace administration for managing multiple client environments, forcing manual duplication of settings and content. API access exists in both, but webhook support is limited, restricting automation possibilities for enterprise workflow integration.
Both Document360 and Guru reserve dedicated support and formal SLA guarantees for their Enterprise tiers, leaving mid-market customers with standard support channels. Document360 provides priority support on higher plans with strong help desk integrations, but response time commitments are not publicly documented. Guru offers dedicated Customer Success Managers on Enterprise plans along with priority support, but lower tiers rely on email and knowledge base self-service. Neither platform publishes uptime guarantees below Enterprise level—a red flag for mission-critical deployments. For organizations requiring guaranteed response times, uptime commitments, or dedicated technical account management, both platforms force expensive Enterprise upgrades. The lack of transparent SLA commitments even at mid-tier pricing creates risk for businesses dependent on knowledge platform availability.
Our Recommendation
Document360 and Guru both provide enterprise-grade security foundations with SOC 2 and GDPR compliance, but serve fundamentally different use cases. Document360 excels at external customer knowledge bases with strong governance, while Guru specializes in internal knowledge verification with AI agents. Neither platform offers multi-tenant portals, real-world video conversion, or transparent enterprise pricing—critical gaps for modern implementation partners and consultancies.
Choose Document360 if you need...
Choose Guru if you need...
Choose Docsie if you need...
Winner: Docsie
For enterprises needing comprehensive knowledge orchestration that both Document360 and Guru lack—multi-tenant portal delivery for multiple clients, real-world video conversion, transparent pricing, flexible SSO options, data residency, and the ability to scale from mid-market to enterprise without forced upgrades. Docsie fills the critical gap both competitors share by combining external delivery capabilities (Document360's strength) with internal knowledge management (Guru's strength) in one platform, while adding video-to-docs conversion and multi-tenant architecture that neither competitor offers.
Common Questions
Q: Do Document360 or Guru support multi-tenant client portals?
A: No, neither platform offers true multi-tenant architecture. Document360 requires separate knowledge base instances for each client, creating management overhead and cost duplication. Guru is designed for internal use only and provides no customer-facing portal capabilities. For agencies, consultancies, or implementation partners serving multiple clients, both platforms require expensive workarounds or force manual duplication of content across instances.
Q: Can I convert existing training videos into documentation with Document360 or Guru?
A: Document360 offers limited video capability through its Floik acquisition, but only for screen recordings captured live—it cannot process existing videos, training footage, or real-world video content. Guru has no video-to-docs capability at all. Neither platform supports uploading pre-recorded videos and converting them into structured documentation, making them unsuitable for organizations with libraries of training content to transform.
Q: How does enterprise pricing compare between Document360 and Guru?
A: Document360 hides all pricing behind sales contacts with no published rates, forcing lengthy procurement cycles. Guru publishes starter pricing ($25/seat/month) but enforces a 10-seat minimum creating a $250/month floor, with higher tiers requiring custom quotes. Both platforms reserve SLA guarantees and dedicated support for Enterprise tiers. Neither offers the pricing transparency or predictable scaling that enterprises need for budgeting and procurement.
Q: Is there a better alternative to both Document360 and Guru for enterprise needs?
A: Yes—Docsie combines the external delivery strengths of Document360 with knowledge management capabilities similar to Guru, while adding critical features both lack. Docsie provides multi-tenant portals serving unlimited clients from one system, converts any video type into documentation (not just screen recordings), offers transparent published pricing, and includes enterprise features like SOC 2 Type II, multiple SSO methods, EU data residency, and 99.9% uptime SLA—all without per-seat pricing inflation or forced minimum seats.
Q: Which platform is better for SAP, Workday, or Salesforce implementation partners?
A: Neither Document360 nor Guru adequately serves implementation consultancies. Document360 cannot deliver multi-tenant client portals, and Guru focuses on internal knowledge only. Implementation partners need to convert client training videos into branded documentation portals, deliver separate instances to each client, and scale to dozens or hundreds of client deployments. Docsie's multi-tenant architecture, video-to-docs conversion, and workspace-based pricing model directly address these requirements that both Document360 and Guru cannot fulfill.
Q: Do Document360 and Guru offer data residency for EU compliance?
A: No, neither platform currently offers data residency options for EU, UK, or other regional compliance requirements. Both are SOC 2 and GDPR compliant, but do not provide customer control over where data is physically stored. For organizations with strict data localization requirements due to industry regulations or national data protection laws, this represents a significant compliance gap that both platforms fail to address.
Docsie delivers the enterprise readiness you need—multi-tenant portals for multiple clients, real-world video-to-docs conversion, SOC 2 Type II compliance, flexible SSO (SAML, OAuth, OIDC, Azure AD, Okta), EU data residency, transparent pricing, and 99.9% uptime SLA. No hidden pricing. No forced minimums. No per-seat inflation.
No credit card required. Free AI credits to convert a 10-minute training video. Experience enterprise-grade knowledge orchestration that both Document360 and Guru cannot deliver.
Start creating professional documentation that your users will love