4.8
on G2
Confluence
Scribe
Both Confluence and Scribe charge per-user, but serve fundamentally different needs. Confluence is an enterprise wiki for internal collaboration at $5.42-$10.44/user/month, while Scribe creates screenshot-based SOPs at $15-$29/user/month. Neither converts existing videos to documentation or supports multi-tenant customer portals—core requirements for modern knowledge management.
Pricing Features
A detailed breakdown of features included in each pricing tier, from free plans through enterprise offerings.
| Feature |
Confluence
|
Scribe
|
|---|---|---|
| Free Plan Available | Yes (up to 10 users) | Yes (browser only) |
| Free Plan Limitations | 2GB storage, 10 automations/month | Browser capture only, watermark |
| Entry-Level Paid Price | $5.42/user/month | $29/user/month (Personal) |
| Team Plan Starting Price | $5.42/user/month (Standard) | $15/user/month (5-seat min = $75/mo) |
| Mid-Tier Price | $10.44/user/month (Premium) | $15/user/month (Team) |
| AI Features Included | Rovo AI (all paid plans) | AI redaction (Enterprise only) |
| Custom Branding | No | Pro+ (paid plans) |
| Desktop Capture | N/A (not a capture tool) | Pro+ only |
| PDF Export | Yes (all plans) | Pro+ only |
| SSO (SAML/OAuth) | Yes (all paid plans) | Enterprise only |
| Analytics | Standard+ ($5.42+/user/mo) | Pro Team+ ($15+/user/mo) |
| Advanced Permissions | Premium ($10.44/user/mo) | Basic RBAC (paid plans) |
| 24/7 Support | Premium+ ($10.44+/user/mo) | Enterprise only |
| SLA Guarantee | 99.9% (Premium+) | Enterprise only |
| Minimum Seat Requirement | None | 5 seats for Team plan |
| Enterprise Starting Price | Custom (801+ users) | Custom ($18K-$39/user/year reported) |
| Price Increases (2024-2025) | 5-8% annually | Not publicly disclosed |
Pricing as of February 2026. Confluence prices are per user per month (annual billing). Scribe Team plan requires 5-seat minimum ($75/month minimum commitment).
Value Analysis
Deep Dive
An in-depth analysis of value for money, scalability costs, and hidden limitations in each platform's pricing structure.
Confluence delivers strong value at entry level—$5.42/user/month includes unlimited pages, Rovo AI for search and content generation, 100 automation runs, and guest access. This makes it competitive for small-to-medium internal teams. Scribe's Team plan at $15/user/month (5-seat minimum) is nearly 3x more expensive but includes desktop capture, branding removal, and approval workflows—valuable for screenshot-based SOP teams. However, Scribe's Pro Personal at $29/user/month is overpriced for individuals. Confluence offers better baseline value; Scribe charges premium for capture workflow features. Neither includes video-to-docs conversion, multi-tenant portals, or external delivery capabilities—forcing buyers to supplement with additional tools for customer-facing documentation needs.
Both platforms use per-user pricing that inflates significantly at scale. For a 50-person team, Confluence costs $3,252-$6,264/year depending on tier, while Scribe costs $9,000/year (Team plan). At 100 users, Confluence reaches $6,504-$12,528/year and Scribe hits $18,000/year. Confluence's 5-8% annual increases compound over multi-year contracts. Scribe caps Team plans at 5 creators, forcing Enterprise tier upgrades reported at $18,000 base—a massive jump. Neither offers volume discounts until custom Enterprise pricing. For consulting firms with 20-50 team members serving multiple clients, per-user models create budget unpredictability. Teams outgrow mid-tier plans quickly, facing expensive enterprise upgrades without commensurate feature value increases.
Confluence's hidden costs include storage overages beyond 2GB (free) or included allocations, plus mandatory Atlassian ecosystem investments (Jira licenses) to unlock full collaboration value. Custom domains and external portals aren't available—requiring separate tools for customer documentation. Scribe limits Team plans to 5 creators, forcing premature Enterprise upgrades. Desktop capture, PDF export, and branding removal require paid plans—free tier is severely limited. Neither platform includes video conversion capabilities, meaning existing training video libraries require separate transcription services or manual documentation efforts. Multi-tenant portal needs demand entirely separate platforms. API access limitations (Scribe) or complexity (Confluence) increase integration costs. Teams often need 2-3 additional tools to cover video documentation, customer portals, and multilingual delivery—multiplying actual total cost of ownership beyond base subscription fees.
Plan Comparison
Direct comparison of pricing tiers, key features included at each level, and total cost implications for teams of different sizes.
Confluence offers better entry-level value at $5.42/user/month with Rovo AI included, making it more affordable for internal documentation teams. Scribe's $15/user/month Team plan (with 5-seat minimum) is 3x more expensive but includes specialized screenshot capture workflows valuable for SOP creation. However, both platforms use per-user pricing that scales expensively—50-user teams pay $3,252-$9,000/year, and neither includes video-to-docs conversion, multi-tenant customer portals, or multilingual knowledge delivery. For enterprises managing training video libraries or serving multiple clients, both platforms require expensive supplementary tools, inflating true total cost of ownership by 2-3x beyond base subscription fees.
Our Recommendation
Confluence delivers better baseline value for internal wikis at $5.42/user/month with included AI features, while Scribe's $15-$29/user/month pricing targets specialized screenshot-based process documentation. Both use per-user models that become expensive at scale, and neither supports video-to-docs conversion, multi-tenant portals, or external customer delivery—forcing costly supplementary platform investments.
Choose Confluence if you need...
Choose Scribe if you need...
Choose Docsie if you need...
Winner: Docsie
Both Confluence and Scribe leave critical gaps—neither converts existing videos to documentation, supports multi-tenant customer portals, or avoids per-user pricing inflation. Docsie's AI credit model ($199-$750/month for teams of 15-90 users) eliminates per-seat costs while adding video-to-docs conversion, multi-tenant delivery, and 100+ language support—capabilities requiring 2-3 separate tools when using Confluence or Scribe. For consultancies with training video libraries serving multiple clients, Docsie delivers 3-5x more capability at comparable or lower total cost.
Common Questions
Q: Which is more affordable for a 20-person team?
A: Confluence costs $1,300-$2,505/year for 20 users depending on tier (Standard vs Premium). Scribe Team costs $3,600/year for 20 users. Confluence is significantly more affordable for larger teams, though Scribe's creator-based model may be cheaper if only 5 people create content. However, neither includes video conversion or multi-tenant portals—often requiring additional $3,000-$5,000/year in supplementary tools.
Q: Do Confluence or Scribe charge extra for AI features?
A: Confluence includes Rovo AI in all paid plans as of October 2024 (previously a $5/user/month add-on)—no additional charge for search, chat, agents, or content generation. Scribe's AI features (sensitive data redaction, PII/PHI detection) are only available on Enterprise plans at significantly higher pricing. Confluence delivers better AI value at mid-tier pricing.
Q: What are the hidden costs beyond subscription fees?
A: Both platforms have significant hidden costs. Confluence requires Atlassian ecosystem investments (Jira licenses) for full value, storage overages beyond base allocations, and separate tools for customer portals ($200-$500/month). Scribe forces Enterprise upgrades when exceeding 5 creators, requires desktop app licenses for non-browser capture, and lacks API access—demanding costly workarounds. Teams typically need 2-3 additional platforms for video documentation and client delivery, multiplying real costs.
Q: Is there a better alternative to both Confluence and Scribe?
A: Yes—Docsie addresses both platforms' core limitations. Unlike Confluence and Scribe (neither converts existing videos), Docsie uses multimodal AI to transform training videos, PDFs, and websites into structured documentation. Unlike their internal-only focus, Docsie delivers multi-tenant customer portals from one knowledge base. Its AI credit model ($199-$750/month for 15-90 users) avoids per-seat inflation while including video conversion, 100+ language translation, and enterprise portals—capabilities requiring multiple tools when using Confluence or Scribe.
Q: How do maintenance and scaling costs compare long-term?
A: Confluence's 5-8% annual price increases compound over 3-5 year contracts, while Scribe's forced Enterprise upgrades at team growth inflection points create cost spikes. Per-user models mean every new hire increases costs linearly. Docsie's workspace-based pricing with AI credits scales based on content processing volume, not headcount—typically 30-50% lower total cost of ownership for teams larger than 25 people serving multiple clients or managing substantial video content libraries.
Q: Can I migrate from Confluence or Scribe to Docsie?
A: Yes. Docsie imports Markdown, HTML, and structured content from Confluence via export. While Scribe's screenshot guides don't directly migrate (they're image-based), Docsie can convert any training videos you have into new documentation—often improving on Scribe's output by adding searchability, multilingual support, and structured content. Most teams complete migration in 2-4 weeks with Docsie's onboarding support, immediately gaining video conversion and multi-tenant portal capabilities unavailable in either Confluence or Scribe.
Stop paying per-user fees for platforms that can't convert your training videos or deliver documentation to multiple clients. Docsie's AI credit model gives you video-to-docs conversion, multi-tenant portals, and 100+ language support—without per-seat pricing inflation.
No credit card required. Free AI credits to convert a 10-minute training video included. See why teams choose Docsie over per-user platforms.
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