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TRUST & COMPLIANCE

Docsie Security Overview

Docsie is committed to protecting customer data through industry-standard security controls, secure infrastructure, and clear data handling practices.

Last updated: January 2026

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Data Security & Encryption

  • Data encrypted at rest (AES-256)
  • Data encrypted in transit (TLS 1.2 / TLS 1.3)
  • All access over HTTPS
  • Encrypted credentials and secrets storage

Infrastructure & Hosting

  • Hosted on Amazon Web Services (AWS)
  • Uses AWS data centers with physical and environmental security controls
  • Regular infrastructure patching and security updates
  • Logical isolation between customer environments

Docsie leverages AWS services that maintain SOC 2 Type II-certified infrastructure.

Access Control

  • Role-based access control (RBAC)
  • Principle of least privilege
  • Secure authentication and session management
  • Optional SSO/SAML for enterprise customers
  • MFA supported where applicable

Data Protection & Backups

  • Automated backups
  • Secure storage and redundancy
  • Customer data isolated per tenant
  • Secure data deletion upon request or account termination

AI & Data Processing

Docsie may process data using third-party AI providers only to deliver requested features.

AI Providers Used

OpenAI
Anthropic
Jina AI
Mistral AI
Groq

AI Training Policy

  • Standard subscriptions: Customer content may be used to improve AI models.
  • Opt-out available: Customers may opt out via Data Processing Addendum (DPA).

For full details, please refer to our Terms of Service.

Compliance & Privacy

  • GDPR compliant
  • CCPA compliant
  • Data Processing Addendum (DPA) available upon request
  • Privacy and data handling governed by customer agreements

Incident Response

  • Security monitoring in place
  • Incident response procedures defined
  • Customers notified of qualifying security incidents in accordance with applicable laws and contractual obligations

Vendor & Third-Party Management

  • Security considerations applied when selecting vendors
  • Limited access to customer data
  • Contractual security and confidentiality obligations

Questions or Requests

For security or compliance inquiries, please contact us.

General Inquiries

hello@docsie.io

DPA & Compliance

hello@docsie.io
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