9 Best Document360 Alternatives for Documentation Teams in 2025

Document360 is a well-established knowledge management platform for creating self-service knowledge bases. With the documentation landscape evolving rapidly, many teams are evaluating their options.

What to Consider When Evaluating Documentation Platforms

When choosing a documentation platform in 2025, teams typically prioritize:

• AI-powered documentation (video-to-docs, auto-translation)
• Transparent, published pricing
• Multi-format content support (video, PDF, documents)
• Version control and collaboration
• Enterprise integrations (Slack, Teams, Salesforce)

This guide compares 9 documentation platforms based on features, pricing, and 2025 market needs.

Quick Comparison Table (2025)

Platform	Best For	Starting Price	Video-to-Docs	Free Tier	AI Translation	Rating
Docsie	Video conversion + docs	Free	✅ Native	✅ Yes	✅ Native	4.7/5
Guru	Workflow integration	$10/user/mo	—	✅ 3 users	—	4.6/5
Nuclino	Team collaboration	$6/user/mo	—	✅ Yes	—	4.6/5
Bloomfire	Enterprise knowledge	$25/user/mo	Via embeds	—	Limited	4.3/5
Freshdesk	Customer support	Free	Via embeds	✅ Yes	—	4.5/5
Documize	Word doc conversion	Free (10 users)	—	✅ Yes	—	4.6/5
Papyrs	Lightweight wikis	Free	—	✅ Yes	—	5/5
ProProfs	LMS integration	Free (20 pages)	—	✅ Yes	✅ Native	4.6/5
Zoho Wiki	Workspace management	Free (3 users)	—	✅ Yes	—	N/A

1. Docsie

Best For: Teams with training videos who need AI-powered documentation conversion

Docsie is built for teams that need to combine traditional documentation with AI video-to-documentation conversion—making it ideal for enterprise teams with large video libraries, implementation consultancies, and training departments.

Key Features

Video-to-Documentation AI:

• Upload training videos (MP4, MOV, AVI, Zoom recordings)
• Multimodal AI watches video, reads on-screen text (OCR), identifies UI elements
• Auto-generates structured documentation with screenshots and steps
• 30-minute video converted to documentation in approximately 15 minutes

AI Translation:

• Instant translation to 40+ languages
• Maintains formatting and structure
• No per-word fees (included in pricing)

Documentation Platform:

• Version control with branching (like Git for docs)
• Multi-tenant client portals (for consultancies)
• Collaborative editing with comments
• Analytics and search insights
• Custom branding and white-labeling

Integrations:

• Slack, Microsoft Teams, Salesforce
• Zoom, Loom (direct video import)
• Google Drive, Dropbox
• REST API for custom integrations

Pricing (2025)

Plan	Price	Features
Startup	Free	Basic docs, 1 portal, 5 users
Premium	$170/month	Video-to-docs AI, unlimited portals, translations
Organization	$750/month	Enterprise SSO, SLA, custom variants
Enterprise	Custom	Custom requirements

Pros & Considerations

Pros:

• Native video-to-docs AI capabilities
• Competitive pricing with generous free tier
• AI translation included (no extra fees)
• Version control and branching
• Multi-tenant portals for consultancies

Considerations:

• Video processing available on Premium plan ($170/mo)
• Newer platform with rapid feature development

When to Choose Docsie:

• You have training video libraries to convert to documentation
• You need multi-language documentation (40+ languages)
• You want version control and client-specific portals

Also Consider:

• Simple team wikis → Nuclino ($6/user, very affordable)
• Workflow integration → Guru (Slack/Teams/Salesforce native)
• Customer support focus → Freshdesk (ticketing + knowledge base)

Customer Support: Email, Help Desk, Knowledge Base, Live Chat, Phone (Organization plan)

Capterra Rating: 4.7/5

Try Docsie Free →

2. Bloomfire

Best For: Enterprise knowledge sharing across departments

Bloomfire breaks down organizational silos by making all company knowledge accessible to everyone, regardless of department or role. It supports multi-format content including documents, PDFs, videos, audio, and presentations.

Key Features

• Multi-format content (documents, PDFs, videos, audio, presentations)
• AI-driven search with content recommendations
• Full-text indexing of every uploaded file
• Newsletters and custom lists for engagement
• Enterprise security (encryption, backups, compliance)

Pricing (2025)

Plan	Price	Features
Basic	$25/user/month	Core features, limited integrations
Enterprise	Contact Sales	Advanced features, custom integrations

Pros & Considerations

Pros:

• Strong enterprise security
• Multi-format content support
• AI-powered search
• Newsletter features

Considerations:

• Videos can be uploaded and embedded; content extraction handled separately
• Best suited for larger teams ($25/user minimum)
• Integration options vary by plan

When to Choose Bloomfire:

• Large enterprise (500+ employees) needing cross-department knowledge sharing
• Security and compliance are top priorities
• You need multi-format content (docs, videos, presentations)

Also Consider:

• Video-to-docs conversion → Docsie (native AI extraction)
• Smaller teams → Nuclino or Papyrs (more affordable)
• Workflow integration → Guru (Slack/Teams native)

Best Use Case: Large enterprises (500+ employees) sharing research, thought leadership, and internal knowledge across departments.

Customer Support: Email, Help Desk, Knowledge Base, Phone, Chat

Capterra Rating: 4.3/5

3. Documize

Best For: Converting existing Word documents to knowledge bases

Documize specializes in taking existing Word documents and transforming them into searchable knowledge bases with minimal effort.

Key Features

• Word document import with formatting preservation
• Rich content support (code snippets, markdown, Jira/Trello boards)
• Change management workflow (request, approve, publish)
• Version control and history
• User feedback system (messages, interaction records, time-on-page)

Pricing (2025)

Plan	Price	Users
Free	$0/month	10 users
Small Team	$75/month	25 users
Medium Team	$150/month	50 users
Large Team	$250/month	100 users
Enterprise	$500/month	250 users
Unlimited	$1,500/month	Unlimited users

Pros & Considerations

Pros:

• Free tier for 10 users
• User-based pricing (not per-page)
• Strong for Word-heavy organizations

Considerations:

• Excels at Word document migration; teams needing video-to-docs should explore Docsie
• Integration options are growing
• Streamlined UI prioritizes simplicity

When to Choose Documize:

• You have extensive Word document libraries to migrate
• You need predictable, tier-based pricing
• Change management workflow is important

Also Consider:

• Video libraries → Docsie (video-to-docs AI)
• Multi-language needs → Docsie or ProProfs (native translation)
• Simple wikis → Nuclino (real-time collaboration focus)

Best Use Case: Organizations migrating from Word-based documentation to a knowledge base system.

Customer Support: Email, Knowledge Base

Capterra Rating: 4.6/5

4. Freshdesk

Best For: Customer support teams needing integrated knowledge base

Freshdesk is primarily a help desk platform, but includes knowledge base features tightly integrated with ticketing and customer support.

Key Features

• Integrated help desk (tickets, chat, phone, email)
• Community forum for customer Q&A
• Advanced analytics for support performance
• Self-service knowledge base to deflect tickets
• Omnichannel support (email, chat, phone, social)

Pricing (2025)

Plan	Price	Features
Sprout	Free	Basic features, 10 agents
Blossom	$15/agent/month	Knowledge base, email, social
Garden	$35/agent/month	Automation, SLA management
Estate	$49/agent/month	Custom roles, skills-based routing
Forest	$99/agent/month	Advanced analytics, custom apps

Note: Pricing is per-agent, not per-user. Knowledge base viewers are free.

Pros & Considerations

Pros:

• Strong customer support integration
• Free tier available
• Omnichannel support
• 24/7 live support on higher tiers

Considerations:

• Designed primarily as help desk with knowledge base included
• Agent-based pricing scales with support team size
• Best for teams prioritizing support over standalone documentation

When to Choose Freshdesk:

• Customer support is your primary need
• You want ticketing + knowledge base in one platform
• Omnichannel support (email, chat, phone) is important

Also Consider:

• Standalone documentation → Docsie or Nuclino
• Video-to-docs needs → Docsie (native AI conversion)
• Workflow integration → Guru (Slack/Salesforce native)

Best Use Case: Customer support teams who want knowledge base + ticketing in one platform.

Customer Support: Email, Help Desk, Knowledge Base, Phone, 24/7 Live Chat

Capterra Rating: 4.5/5

5. Guru

Best For: Workflow-integrated knowledge management

Guru embeds knowledge directly into your team's workflow through Slack, Teams, and CRM integrations. Instead of searching a separate knowledge base, Guru surfaces contextually relevant information where teams already work.

Key Features

• Browser extension suggests relevant knowledge as you work
• Expert-verified content with ownership assignments
• AI-powered search across connected tools
• Slack/Teams integration for in-app knowledge sharing
• CRM integration (Salesforce, HubSpot)

Pricing (2025)

Guru moved to a credit-based AI model in 2024.

Plan	Price	Features
Starter	Free	3 users, limited AI credits
Builder	$10-12/user/month	AI credits, integrations
Expert	$20/user/month	Unlimited AI, analytics

Note: AI actions (search, suggestions) consume credits on Starter plan.

Pros & Considerations

Pros:

• Excellent workflow integration
• Expert-verified content model
• Strong Slack/Teams integration

Considerations:

• Focused on workflow integration rather than video processing
• Translation handled via integrations
• AI credits scale with plan tier

When to Choose Guru:

• Your team works primarily in Slack/Teams/Salesforce
• You need knowledge surfaced in workflow (not a separate tool)
• Expert-verified content model fits your process

Also Consider:

• Video libraries → Docsie (video-to-docs AI)
• Multi-language docs → Docsie or ProProfs (native translation)
• Simple wikis → Nuclino (more affordable at $6/user)

Best Use Case: Sales and support teams who need knowledge surfaced in Salesforce/Zendesk during customer interactions.

Customer Support: Help Center, Email, Live Chat

Capterra Rating: 4.6/5

6. Nuclino

Best For: Lightweight team collaboration and wikis

Nuclino focuses on simplicity—a "collective brain" for teams that want fast, collaborative documentation without complexity.

Key Features

• Real-time collaboration (like Google Docs)
• Visual boards and graphs for knowledge organization
• Markdown support natively
• Fast search with indexing and caching
• Version history with timestamped changes

Pricing (2025)

Plan	Price	Features
Free	$0	50 items, unlimited members
Standard	$6/user/month	Unlimited items, integrations

Pros & Considerations

Pros:

• Simple, intuitive interface
• Generous free tier (unlimited members)
• Fast search
• Affordable

Considerations:

• Designed for simplicity rather than video processing
• Translation handled externally
• Enterprise features (SSO) available on higher tiers
• Free tier includes 50 items

When to Choose Nuclino:

• Small team (5-15 people) needing simple wiki
• Budget-conscious ($6/user is very affordable)
• You value speed and simplicity over advanced features

Also Consider:

• Video-to-docs needs → Docsie (native AI conversion)
• AI translation → Docsie or ProProfs (native support)
• Workflow integration → Guru (Slack/Teams native)

Best Use Case: Small teams (5-15 people) who want simple, collaborative documentation without enterprise overhead.

Customer Support: Email, Knowledge Base

Capterra Rating: 4.6/5

7. Papyrs

Best For: Simple, modern alternative to Confluence/SharePoint

Papyrs is intentionally lightweight—a modern, user-friendly wiki without the complexity of enterprise platforms.

Key Features

• Drag-and-drop page editor
• Advanced search engine
• Version history
• User permissions
• Comments and collaboration
• Internal and external wikis

Pricing (2025)

Plan	Price	Features
Personal Free Wiki	$0/month	1 user, basic features
Team Wiki	$89/month	10 users, unlimited pages
Company Wiki	$347/month	50 users, advanced features
Company Intranet	$899/month	100 users, full intranet
Enterprise	Contact Sales	Custom requirements

Pros & Considerations

Pros:

• Extremely user-friendly
• Perfect Capterra rating (5/5)
• Simpler than Confluence/SharePoint
• Fixed pricing (not per-user)

Considerations:

• Focused on simplicity over extensive integrations
• Designed for wikis rather than video processing
• Feature set optimized for ease of use

When to Choose Papyrs:

• You want the simplest possible wiki experience
• Small business (10-50 employees)
• Replacing outdated Confluence/SharePoint

Also Consider:

• Video libraries → Docsie (video-to-docs AI)
• Real-time collaboration → Nuclino (Google Docs-style editing)
• Enterprise features → Bloomfire (security, compliance)

Best Use Case: Small businesses (10-50 employees) wanting simple intranet/wiki without enterprise complexity.

Customer Support: Email, Contact Form

Capterra Rating: 5/5

8. ProProfs

Best For: Organizations needing LMS + knowledge base integration

ProProfs combines knowledge base, learning management system (LMS), quiz builder, and live chat—making it ideal for training-focused organizations.

Key Features

• LMS integration (create courses + documentation)
• Quiz builder for training assessment
• Live chat for real-time support
• AI translation for multilingual docs
• Analytics for content performance
• Bulk import/export

Pricing (2025)

ProProfs uses per-page pricing (unusual model).

Plan	Price	Pages
Free	$0	20 pages
Professional	$40/month	100 pages
Team	$80/month	200 pages
Business	$120/month	300 pages
Enterprise	$200/month	Unlimited pages

Pros & Considerations

Pros:

• Native LMS integration
• Quiz builder for training
• AI translation included
• Live chat integration

Considerations:

• Per-page pricing model (plan accordingly for scale)
• Designed for training with documentation, not video conversion
• Free tier includes 20 pages
• LMS features add value for training-focused teams

When to Choose ProProfs:

• You need LMS + knowledge base integration
• Quiz and assessment features are important
• Training department creating courses + documentation

Also Consider:

• Video-to-docs needs → Docsie (native AI conversion)
• Simple wikis → Nuclino (more affordable, no page limits)
• Workflow integration → Guru (Slack/Salesforce native)

Best Use Case: Training departments needing knowledge base + course creation + assessments in one platform.

Customer Support: Email, Help Desk, Knowledge Base, Phone, 24/7 Chat

Capterra Rating: 4.6/5

9. Zoho Wiki

Best For: Multi-workspace organizations using Zoho ecosystem

Zoho Wiki enables independent workspaces with separate admin controls—ideal for organizations needing isolated knowledge bases per location or department.

Key Features

• Independent workspaces (separate admins, security, branding)
• Granular permissions (view, edit, delete, comment)
• Customizable branding (logos, colors, layouts)
• Workspace-level access control
• Zoho ecosystem integration

Pricing (2025)

Plan	Price	Users	Storage
Free	$0	3 users	50MB
Standard	$3/user/month	Unlimited	1GB per user

Note: Pricing is paid annually only.

Pros & Considerations

Pros:

• Extremely affordable ($3/user)
• Multi-workspace architecture
• Strong Zoho integration
• Customizable branding

Considerations:

• Storage tiers: 50MB free, 1GB per user on paid plans
• Annual billing model
• Feature set optimized for Zoho ecosystem users
• Ideal when already using Zoho tools

When to Choose Zoho Wiki:

• You already use Zoho CRM/Projects/Suite
• You need departmental workspaces with separate admins
• Budget is extremely limited ($3/user/year)

Also Consider:

• Video libraries → Docsie (video-to-docs AI)
• Non-Zoho users → Nuclino (similar pricing, more standalone)
• Enterprise needs → Bloomfire (security, compliance)

Best Use Case: Organizations already using Zoho ecosystem (Zoho CRM, Projects, etc.) needing departmental wikis.

Customer Support: Email, Help Desk, Knowledge Base

Capterra Rating: N/A (limited reviews)

Choosing the Right Alternative

Choose Docsie if:

• You have 50-500+ training videos to convert
• You're an implementation consultancy (SAP, Workday, Salesforce)
• You need multi-language documentation (40+ languages)
• You want version control and client-specific variants
• ROI matters (save $25K+ on technical writing)

Choose Guru if:

• Your team works primarily in Slack/Teams/Salesforce
• You need knowledge surfaced in workflow (not separate tool)
• You want expert-verified content model
• You don't need video processing or translation

Choose Nuclino if:

• You're a small team (5-15 people)
• You need simple, collaborative wiki
• Budget is limited ($6/user is affordable)
• You don't need enterprise features (SSO, advanced analytics)

Choose Bloomfire if:

• You're a large enterprise (500+ employees)
• You need to break down departmental silos
• Security and compliance are critical
• Budget is not a constraint ($25/user × 500 = $12,500/mo)

Choose Documize if:

• You have extensive Word document libraries
• You need predictable tier-based pricing
• Simple migration from Word to knowledge base
• You don't need video or advanced features

Choose Freshdesk if:

• Your primary need is customer support (ticketing)
• Knowledge base is secondary to help desk
• You want omnichannel support (email, chat, phone)
• You don't need standalone documentation platform

Choose ProProfs if:

• You need LMS + knowledge base integration
• You create training courses + documentation
• Quiz/assessment features are important
• Per-page pricing doesn't concern you

Choose Papyrs if:

• You want simplest possible wiki
• You have 10-50 employees
• You're replacing outdated Confluence/SharePoint
• You don't need integrations or advanced features

Choose Zoho Wiki if:

• You already use Zoho CRM/Projects/Suite
• You need departmental workspaces
• Budget is extremely limited ($3/user/year)
• Limited storage (1GB/user) is acceptable

Feature Comparison: Video-to-Documentation

Platform	Video Upload	Video Processing	Structured Output
Docsie	✅ Yes	✅ Multimodal AI	✅ Step-by-step docs
Bloomfire	✅ Yes	Storage/hosting	Via manual creation
Freshdesk	✅ Yes	Embed support	Via manual creation
Others	Via links	—	Via manual creation

Docsie stands out for native video-to-documentation conversion. Other platforms support video hosting or embedding with separate documentation workflows.

Translation Capabilities

Platform	AI Translation	Languages	Additional Cost
Docsie	✅ Native	40+	Included
ProProfs	✅ Native	Multiple	Included
Others	Via integrations	Varies	Varies

Docsie and ProProfs include native AI translation. Other platforms support translation through third-party integrations.

Conclusion

The documentation platform landscape continues to evolve:

• AI features are becoming essential (video-to-docs, translation)
• Transparent pricing helps teams evaluate options faster
• Specialized tools serve different use cases effectively

Our Top 3 Recommendations

Best Overall: Docsie Combines traditional docs with native video-to-docs AI and translation. Ideal for implementation consultancies and enterprise teams with video libraries.

Best for Budget: Nuclino $6/user with generous free tier (unlimited members, 50 items). Great for small teams who want simple wikis.

Best for Enterprise: Bloomfire Strong security, multi-format support, departmental knowledge sharing. Well-suited for large enterprises (500+ employees).

Try Docsie Free → | View Pricing →