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How We Earned Capterra's "Emerging Favorite" Award with 4.7 Stars

Capterra

Capterra

November 19, 2021
(Updated: August 23, 2025)

Capterra Shortlist is an independent assessment that evaluates user reviews and online search activity to generate a list of market leaders in the software space that offer the most popular solutions.


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Docsie.io is a smart documentation authoring & publishing platform. The Docsie.io team is overjoyed to announce its recognition as an “Emerging Favorite” in Capterra’s Shortlist for Enterprise Content Management Software. With an overall rating of *4.7 out of 5*, Docsie.io is leading the pack in terms of customer satisfaction.

To every single loyal Docsie user, thank you. Users like you have made this possible!

Capterra Shortlist is an independent assessment that evaluates user reviews and online search activity to generate a list of market leaders in the software space that offer the most popular solutions. The research methodology is available here.

Here’s what one of our users has to say about us on Capterra “We found that Docsie has most of the capabilities we need, and it also offers a helpful, responsive support team, which is hard to find elsewhere.”

-Paul S. [Source]

Want to review Docsie? Add your review here.

Phillipe Trounev – Co-Founder of Docsie.io

Since starting Docsie in 2016, we have been overwhelmed by the support of our customers, and absolutely love seeing the great documentation portals enabled by none other than Docsie! We have a simple mission: to make digital documentation elegant and beautiful, with fully managed services that allow our customers to click-and-publish to the web!

Our new Docsie 2.8 release is coming soon, and builds upon our AI ghost translation and book/shelf framework. Soon, you will be able to create video tours with auto-narration for your products using existing Books in Docsie – no extra effort required! Similarly, API documentation writers have a new solution that will be coming with our 2.8 release which will allow them to simplify the creation and maintenance of application programming interface (API) reference docs.

Thank you to Capterra for the recognition, and thank you to every Docsie customer – together we are building better documentation experiences for readers and writers across the globe.

Best wishes from Phillipe and the Docsie.io Team.”

About Docsie:

Docsie.io is a digital documentation writing, collaboration, and publishing platform. It offers Markdown text editing, integrations with Mattermost and Slack, click-and-go publishing, images videos and hundreds of integrations and web content embedding support, automatic AI ghost translation into numerous languages, and deep documentation analytics for insight to help writers write better docs!

Import your existing docx, PDF, and Markdown files today, and deliver digital documentation with Docsie!

About Capterra:

Capterra enables SMBs to achieve their mission by delivering the tailored, data-driven recommendations and insights needed to make informed software purchasing decisions. Come visit us at www.capterra.com.

Key Terms & Definitions

Technical documentation that describes how to use and integrate with an Application Programming Interface, including endpoints, parameters, and examples. Learn more →
A centralized web-based platform where users can access, search, and navigate through an organization's technical documentation and resources. Learn more →
A lightweight markup language that uses plain text formatting syntax to create structured documents that can be converted to HTML. Learn more →
An automated translation feature that uses artificial intelligence to translate documentation content into multiple languages without manual intervention. Learn more →
(Enterprise Content Management)
Software systems that help organizations capture, manage, store, preserve, and deliver content and documents related to business processes. Learn more →
(Software as a Service)
Software as a Service - a cloud computing model where software applications are delivered over the internet on a subscription basis. Learn more →
An organizational structure in documentation platforms where content is arranged hierarchically with 'books' containing related documents and 'shelves' grouping multiple books. Learn more →

Frequently Asked Questions

What does it mean that Docsie was named an 'Emerging Favorite' by Capterra?

Capterra's 'Emerging Favorite' recognition means Docsie is identified as a market leader in enterprise content management software based on independent assessment of user reviews and online search activity. With a 4.7 out of 5 rating, Docsie leads in customer satisfaction among documentation platforms.

What new features are coming in Docsie 2.8 that will benefit technical writers?

Docsie 2.8 will introduce video tours with auto-narration that automatically generate from existing documentation books, requiring no extra effort from writers. The release also includes enhanced API documentation tools to simplify the creation and maintenance of API reference docs.

How does Docsie's AI ghost translation feature help with multilingual documentation?

Docsie's AI ghost translation automatically translates your documentation into numerous languages, eliminating the manual effort typically required for multilingual content. This feature works seamlessly with Docsie's book/shelf framework to maintain consistency across all language versions.

What file formats can I import when migrating to Docsie from other documentation tools?

Docsie supports importing existing documentation from multiple formats including DOCX, PDF, and Markdown files. This makes it easy to migrate your current documentation without having to recreate content from scratch.

What makes Docsie different from other documentation platforms in terms of publishing and collaboration?

Docsie offers click-and-go publishing that makes documentation instantly available on the web, plus integrations with collaboration tools like Slack and Mattermost. The platform also provides deep documentation analytics to help writers understand how their content performs and improve documentation quality.

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