Identity Provider

When your team sets up or migrates an identity provider like Okta or Azure AD, the walkthrough almost always happens on a call. An engineer shares their screen, steps through the SAML configuration, explains the attribute mappings, and answers questions in real time. The session gets recorded, and everyone agrees it was useful — until three months later when a new team member needs to troubleshoot an SSO issue and has to scrub through 47 minutes of video to find the one screen where the redirect URI was configured.

This is a genuine problem with identity provider documentation specifically, because the configuration details matter enormously. A missed claim mapping or an incorrect audience URI can break authentication across every connected application. That context rarely survives in a video format that no one can search, skim, or reference quickly under pressure.

Converting those setup recordings and onboarding walkthroughs into structured documentation gives your team something they can actually use: searchable steps, copyable configuration values, and clear explanations of why each identity provider setting exists — not just what it is. When someone needs to add a new application to your SSO setup at 11pm, they need a doc, not a recording.