Simplifying Documentation with Docsie's LLM Solutions

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Tanya A Mishra
on October 16, 2023 · · filed under Product Documentation Technical Writing LLM Solutions Docsie's LLM Solutions

Did you know that the global document management system industry is expected to grow at a startling 17.2% CAGR from US$ 6.23 billion in 2023 to US$ 18.97 billion by 2030? This demonstrates how important it is to have a complete solution to simplify business documentation. However, businesses often face a myriad of issues when it comes to maintaining, updating, and providing product documentation that matches their customers' and users' ever-changing demands. It's a typical problem for many businesses as discussed in the preceding article, but there's a strong solution on the horizon: Docsie's Knowledge Management and Large Language Models (LLM).

Docsie's Knowledge Management and Large Language Models (LLM).

This blog delves into how Docsie's LLM solutions can improve your product documentation procedures. Docsie, a complete platform built to meet all of your business documentation requirements, is here to help you manage and distribute product documentation more efficiently. It does this with the assistance of its cutting-edge LLM technology.

How Does Docsie Overcome Product Documentation Difficulties?

Did you know that 82% of customers say that clear and helpful product documentation is necessary for them when making a purchase? Before we show you how Docsie can help, let's look at some common challenges discussed in the previous blog of Docsie LLM, that the organizations face with product documentation.

Issue Description
1. API Documentation Upkeep It is difficult to keep API documentation up to date.
2. Upkeep and Approvals Updates are being delayed owing to extensive approval procedures.
3. Workflow Release There is no defined procedure for distributing updated documentation.
4. Delivery to Multiple Clients Customizing documentation for worldwide clientele is a difficult process.
5. White Labeling Requirements Difficulty in branding unique client documentation portals.
6. The Effects of Poor Documentation Inadequate documentation increases support calls and causes misconceptions.
7. Updates from the Original Source Manually updating API documentation takes time.
8. Documentation Alternative When compared to in-app help, traditional documentation has limitations.
9. The absence of the LLM Chatbot The lack of a chatbot for real-time troubleshooting makes user assistance difficult.
10. Issues with Localization The work of translating and localizing material for worldwide markets is difficult.
11. Standard Operating Procedures, Compliance, and Audits Internal and external audits pose challenges in terms of updating and guaranteeing compliance.
### 1. API Documentation Maintenance

API Documentation Maintenance

Keeping API documentation up-to-date in the face of frequent changes is a demanding task. Docsie's LLM helps automate this process, ensuring that your documentation reflects the most current information effortlessly.

2. Maintenance & Approvals

Delayed documentation updates due to lengthy approval processes can be bottlenecks. Docsie simplifies workflows, making approvals a breeze and facilitating faster documentation updates.

3. Release Workflow

A precise method for releasing new or updated product documentation can lead to clarity. Docsie provides a standardized release flow, ensuring that the right information reaches your audience at the right time.

4. Multi-Client Delivery

Tailoring documentation for different global clients can be cumbersome. With Docsie's segmentation capabilities, you can deliver documentation tailored to each client's needs.

5. White Labeling Needs

Branding documentation portals for specific clients often present difficulties. Docsie offers a white-labeling solution, allowing you to retain your design while meeting client-specific requirements.

6. Impact of Poor Documentation

Inadequate documentation can result in increased support calls and customer misunderstandings. Docsie ensures your documentation is rich, clear, and interactive, reducing support queries significantly.

7. Direct Source Updates

The need for manual updates of API documentation from its source can be time-consuming. Docsie integrates directly with your API source, ensuring real-time updates without manual intervention.

8. Alternative to Documentation

Traditional documentation has its limitations, especially when compared to in-app guidance. Docsie's LLM-powered chatbot provides real-time troubleshooting, enhancing user experience.

9. LLM Chatbot Absence

The lack of a chatbot for real-time troubleshooting can hinder user support. Docsie's AI-powered chatbot is at your service, guiding users through common troubleshooting steps during peak transaction periods.

10. Localization Issues

Localization Issues

74% of customers are more likely to make repeat purchases if customer care is provided in their native tongue. Translating and localizing documentation for global markets can be a complex task. Docsie offers solutions for omni-lingual support and translation.

11. SOPs, Compliance, and Audits

Maintaining and updating SOPs and ensuring compliance for internal and external audits can be challenging. In fact, SOPs can reduce the risk of errors significantly. Docsie simplifies this process, aligning documentation with your schedule and approval process.

Docsie's LLM-Powered Solutions

Docsie's LLM-Powered Solutions

Now that we've explored the pain points let's turn our attention to the solutions that Docsie brings to the table:

1. Deploy LLM Chatbot

80% of customers say they would use a chatbot for product support if available. Docsie introduced a Payment Troubleshooting Chatbot, a valuable AI assistant designed to guide users through common troubleshooting steps swiftly. This chatbot becomes essential during high-transaction periods, ensuring user issues are resolved efficiently.

2. Interactive In-App Guidance

Recognizing that in-app guidance can enhance user experience, Docsie provides intuitive in-app guides for end-users and merchants to navigate systems efficiently, particularly when dealing with Ingenico's widely used POS solutions.

3. White Labeling and Multi-Client Delivery

Docsie offers Ingenico a tailored white-labeling solution for partners and clients, allowing them to brand portals while retaining Ingenico's design. The platform also ensures segmented documentation delivery for Ingenico's diverse clientele.

4. Automated API Documentation

Docsie seamlessly connects with Ingenico's development environment, ensuring that all API changes are instantly reflected in the documentation. This automation saves time and ensures real-time updates.

Wrapping Up

In conclusion, Docsie's Knowledge Management and LLM Solutions answer the pain points faced by enterprises when it comes to product documentation. Docsie enables organizations to produce clear, up-to-date, and efficient client documentation by automating and optimizing the documentation process, minimizing support inquiries, and improving overall user experience. Docsie is a one-stop shop for all business documentation requirements, including the LLM chatbot, interactive in-app help, white labeling, and automated API documentation.

Ready to experience Docsie's LLM solutions firsthand? Book a demo with Docsie today and transform your product documentation processes.

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