Importance of knowledge base in the FinTech Industry

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Tanya A Mishra
on August 02, 2023 · · filed under Product Documentation Best Practices Technical Writing

In recent years, finance has given an entirely new role in the 21st century. FinTech refers to Financial Technology. It is the technological evolution in finance services through which finance transaction has become faster, easy, and cheaper. Through fintech, digital finance activities are at their peak. It has easy access and speedy transfer of funds.

Recently, the FinTech sector has been the most advanced and developing worldwide. It is estimated that the Indian FinTech sector will provide revenue worth $200 billion by 2030. The Indian FinTech sector witnessed a 14% share of funding worldwide. However, FinTech is not as simple as it sounds because it requires expertise and continuous practice to upgrade the process. Let us discuss the importance of a Knowledge base in the FinTech Industry.

Importance of Knowledge Bases in FinTech

Knowledge bases in FinTech refer to a group of collective information. It helps take any financial decision or can be referred to before taking any financial output. Knowledge base information is considered as it has stored data, judgments, and explanations of various other aspects of FinTech.

*Knowledge base content in FinTech includes the following: *

  1. Digital concept: FinTech digital concept includes Mobile banking, Blockchain technology, cryptocurrency, digital transfer, and more.

  2. Ongoing market trends and industry reports: Data or information regarding the current market situation and overall industry reports of growth and possibilities.

  3. Policies and Data Security: It will look into the segments going on in the industry and make you aware of the changes in law or policy for data security and privacy in finance applications.

  4. Case study: Through a case study, one can look into the past FinTech solution and their effect at present.

  5. FAQs: Frequently Asked Questions have been the most effective FinTech solution to get answers from customers smartly.

  6. Data Analytics: It helps to perform the best in finance by comparing past data analysis with the present.

In FinTech Industry, the knowledge base has a broad image because without any records, data, or knowledge about FinTech and taking further steps is impossible. The knowledge base is in various formats like banking portals, websites, and data entries. This shares valuable information with the clients and shareholders to consider future decisions.

Advantages of Knowledge Base in FinTech:

The knowledge base in FinTech is utile at every stage of finance. It can be helpful to individuals, businesses, and organizations. All stages have their means and uses of the knowledge base in FinTech. It is handy in the decision-making process and provides a clear picture to stockholders. Let us see the advantages of the knowledge base FinTech.

  1. Centralized Channel: Through the FinTech knowledge base, information will be available smoothly, and it helps in making speedy decisions. Information regarding any finance solution is available in just a single click.

  2. Timely update: Through the knowledge base of FinTech, it will provide information time-to-time about any changes in FinTech law, design, or any new update.

  3. Innovation and Recommendation: Detail research can guide to generating new ideas for managing finance or can find any innovative way to update FinTech.

  4. Customer support satisfaction: Knowledge base FinTech include FAQs which help to solve customer queries and also help to develop business customer friendly.

  5. Awareness in Competition: FinTech is the latest developing concept worldwide, and everyone is associated with it. Through the proper knowledge base, one can see their competitor's vision of the future for FinTech.

Some of the effective features of knowledge base FinTech:

Im*portance of maintaining data security and privacy in a fintech knowledge base: *

FinTech includes the very private details of customers, so it is exceptional to secure Financial data. If one cannot protect such crucial data, it leads to misuse or hacking.

If one cannot maintain guided privacy, then they are liable for penalties under the General Data Protection Regulation. Through a knowledge base, hacking risks can be curtailed, and errors can be solved.

Before signing documents, customers always check the privacy and security provided to them. So companies with the best data privacy and security can win the trust of their customers as they feel safe and will not face any fraud. Data security and privacy not only benefit the clients or business but will also build the user's confidence in FinTech, and it will provide good sustainability in the future.

How FinTech has made its space in our routine:

We are already a user of FinTech, and we use financial technology once a day. Let’s check it through the example of how FinTech has changed our life:

It can be seen that the majority of payments have nowadays happened via UPI or online banking. This is how FinTech is replacing the old method and attracting users towards safe, speedy, and easy finance transactions.

What is the Regulatory compliance of Knowledge base FinTech?

Regulatory compliance is essential for FinTech as it evolves around the financial system through technology. It is a difficult and risky process as everything is through technology for smooth access regulator compliance is much needed for FinTech.

  • Privacy and data security

  • Know-your-customer

  • Financial transaction rules

  • Consumer protection

  • Laundering rights

How is Knowledge Base FinTech helpful to employees?

Knowledge base FinTech includes all the detailed information regarding the data, Its policies, regulation, guidelines, and methods, which keeps employees updated timely and provide the right guidance to take action in the future.

  • Training and Development

  • Timely updates

  • Auditing

  • Search and Navigation

  • Access to Information

What Problems are Faced While Implementing Knowledge Base FinTech?

Information or leads in FinTech can change at any moment in this competitive industry, so maintaining regular updates is difficult. Still, it can be managed with a particular team just looking for timely updates.

As everyone in the department has access to FinTech, there are chances of duplication in applying the method, which may not be as effective as it seems, so it can be centralized, and only the decision-making team can lead to access to it.

Not all employees can be adaptive to new technology, so it may be a time-consuming or slow process, but with user-friendly technology, this can be overcome.

How did FinTech work in Integration with AI and Chatbots?

FinTech has been a blessing for AI and Chatbots because it has made the most complex thing easy to handle; Customer. Companies can now easily get their customer's feedback through chatbots and can solve things very easily.

Companies are providing 24/7 services to their clients for problem-solving or to clear their doubts. The main benefit of AI and Chatbots is that they are above the language barrier, so from any corner of the world and in any language, answers will be available.

Final Words

The Knowledge base in FinTech plays a vital role in the industry as it provides accurate information, policies, rules and regulation, and data. It provides all the information related to Financial Technology.

Docsie’s comprehensive analytical features are a door to valuable information like document performance and customer engagement. Moreover, the integration of AI has accentuated its accessibility making it the go-to place in the FinTech industry. It aims to provide the best and easy access to customers without any interruption. Through a knowledge base, companies can work smoothly, avoid future risks, and provide 24/7 services to clients.

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